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I recently (June 23, 2017) participated in an event at your hotel sponsored by Cenpatico Integrated Care. I would like to recognize Mr. Hector Savala (Catering Manager) and his staff that assisted and served everyone throughout this event and especially for doing a great job...More
Response from FrontDesk_GM, General Manager at Holiday Inn Casa GrandeResponded 27 June 2017
We greatly appreciate your feedback and are delighted the event was a success. Our team members work hard to make events go smoothly so the participants can focus on the information rather than the way it's being run. The whole team, including Hector, will appreciate...More
The staff is very friendly and professional. The building is older so understand that when choosing to stay here. The rooms are clean. But dated. Others have commented on the train going by. We didn't hear it with the ac unit on high. The pool...More
Thank Crystal K
Response from FrontDesk_GM, General Manager at Holiday Inn Casa GrandeResponded 26 June 2017
Thank you for sharing your vacation with us at the Holiday Inn Casa Grande. We're thrilled that you enjoyed our warm welcome and found our plentiful amenities entertaining for the whole family. We are also glad that we could provide the clean, comfortable,...More
This place is excellent & the staff members are very friendly. The parking lot is very safe even at night, the rooms are very clean and spacious, & the breakfast is amazing. God bless the chefs & servers for the amazing breakfast to start a...More
Thank Will U
Response from FrontDesk_GM, General Manager at Holiday Inn Casa GrandeResponded 16 June 2017
We strive to give each of our guests a clean, comfortable, and relaxing stay and we are delighted to read that we were able to meet those goals for you. We are thrilled that you started your day on the right foot with...More
I checked into this hotel on May 9, 2017, and
the check-in clerk promised to credit me with 500 IHG points, but she did not.
This is not the first time I have been cheated out of IHG points at this location.
This would be...More
1 Thank Emerald1125
Response from FrontDesk_GM, General Manager at Holiday Inn Casa GrandeResponded 5 June 2017
Thank you for sharing your concerns with us. We value your loyalty as a returning guest and IHG member. Please accept our apology for any miscommunication regarding your IHG points. It sounds as if you have previously experienced this issue as well, and...More
We spent a night here on our way West and were very pleased with the cleanliness, comfort and friendliness we experienced. While the hotel may be a little older and showing a bit of wear and tear, it is well maintained. We appreciate having some...More
1 Thank Gini S
Response from FrontDesk_GM, General Manager at Holiday Inn Casa GrandeResponded 27 April 2017
Resting in a comfortable room after a long drive is a perfect way to end the day. We are delighted to we were given the opportunity to host you and deliver the pleasant accommodations you experienced. As you mentioned, we are an older...More