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Residence Inn Phoenix Chandler/South

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2727 W Queen Creek Rd, Chandler, AZ 85248-2806
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (52)
Room & Suite (47)
Dining (6)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Phoenix Chandler/South
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 36 hotels in Chandler
Location
Cleanliness
Service
Value
The Residence Inn Phoenix Chandler/South is the newest Marriott hotel in the Chander, AZ area. Offering guests free WiFi, breakfast, and the RI Mix Monday-Wednesday evenings our gorgeous property is on the shores of Lake Ocotillo, surrounded by walking paths, and even has an outdoor pool and patio space for your enjoyment. For dining options we have a bar with food on site, as well as being near many of the area's best dining establishments. Our central location in the Price Corridor places us near the Chandler Fashion Center Mall, Wild Horse Pass Casino, Ocotillo Golf Club, and MLB Spring Training Facilities. For the business travelers we are close to several corporate offices including Microchip, Intel, and Orbital ATK.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Convenience store
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
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43Reviews2Q+A6Room tips
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Popular mentions
Steve wrote a review Apr. 2021
1 contribution
I have been in this hotel for almost 10 weeks. After 10 weeks, housekeeping has only once came without asking them to come. When I say ask, I actually mean beg. I feel bad for the front desk people as they really seem to try to get the housekeeping staff to show up, but they seldom do. As I write this review, I sit in a room that has not been cleaned for 10 days. They will tell you that rooms only get cleaned every 7 days, but that actually depends on a number of factors in my experience. I have been told that housekeeping is short handed, large groups came that made extra messy rooms, and that it was miscommunicated that my room needed cleaning. I was told this week that someone would clean Tuesday then Wednesday then Thursday and still not cleaned. Maybe Friday??? Even the General Manager can’t seem to get the cleaners to come as today I was promised by him and it never happened. It’s a nice hotel, nice employees, nice view but really bad housekeeping.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Chris Racanelli, General Manager at Residence Inn Phoenix Chandler/South
Responded 4 weeks ago
Dear clozzzer001, Thank you for your review and I apologize again for the frustrations. As you are still with us, please contact me at the front desk so I can determine what room you're in and ensure our housekeeping manager gets someone up there today. I look forward to hearing from you soon and appreciate your feedback. Regards, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South chris.racanelli@marriott.com
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Edward L wrote a review Mar. 2021
Yreka, California7 contributions4 helpful votes
I've stayed here off and on over the last two years when on my business trips and I'll just start with the good..........1) Real nice lobby and eating area, flooded with natural light and the entire back side retracts to convert the whole area into an open breeze way to the poll/patio area. 2) Hotel appearance and rooms are of modern up to date decor. 3) Pool/patio area over looking the pond gives it that resort feel that none of the other Residence Inn's have. 4) Friendly staff at front desk. 5) Rooms are comfortable with super nice views on the upper floors overlooking the pond and pool area. Now, the BAD........this COVID crap needs to end with the house keeping issue. Hotel still charges full rates with reduced services. The house keeping has been drastically reduced and the hotel has become dirty and the house keeping has been inadequate. If I'm still paying full rate, I expect to have my room cleaned everyday. The last two times I've been here (last summer and fall) during COVID, I was told the house keeping only cleans rooms once a week. OK, but on two of my stays when I was there for two weeks or more, house keeping skipped over me on the day they were supposed to clean. I practically had to beg the front desk to get them up there. No one should have to ask for this service, this is supposed to be included with the hotel! On one of my stays it took me two extra days beyond the one week cleaning day to get them up there. The house keeping staff was working really late into the afternoon and appeared to be grossly under staffed the last two visits here. Last April when the hotel was virtually empty right after COVID hit, that was OK but over the months, as more people started staying there again, that under staffing was starting to show.........it was getting harder to get the room cleaned and I was seeing a lot more trash in the hall ways. Other than the house keeping, the internet, for some reason was very sluggish and slow the last few visits. Had to use my hot spot on a few occasions when the internet became practically unusable. Maybe I'll stay here again when things get back to normal, start seeing full service again and the house keeping situation is improved, but for now I stay somewhere else when I take my business trips to this area. This Residence Inn, with the reduced service, is not worth the rate they charge.
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Date of stay: August 2020
Rooms
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Trip type: Travelled on business
2 Helpful votes
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Steve Pursell wrote a review Mar. 2021
2 contributions1 helpful vote
Great hotel, the team took care of my and my wife's every need in the days before our wedding! They put a congratulatory sign in the lobby and even gave us a little gift at checking with some luggage tags! Thanks, Joey/Chris/Jennifer for making us feel special! Both of our rooms were great and the other parties who stayed there were all very complimentary about it!
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Date of stay: December 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Chris Racanelli, General Manager at Residence Inn Phoenix Chandler/South
Responded Mar. 4, 2021
Hi TruGilbertAz, I am beyond ecstatic to hear that we exceeded your expectations and you thoroughly enjoyed your stay during such a celebratory time in your life. Congratulations again and we're always available if you need anything in the future! Regards, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South chris.racanelli@marriott.com
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Janice wrote a review Jan. 2021
Ashburn, Virginia5 contributions2 helpful votes
I have stayed at many Residence Inn properties and LOVE this Residence Inn. It is so clean and everyone is soo nice! The GM Chris, manager Don, breakfast guy Jay and cleaning crew Jordan!!! Jordan was always so friendly every morning and even push the button to the elevator for me so it was there before I got there! I am not sure why this property does not always get 5 stars! Also, it is so close to many great restaurants ... downtown Chandler is awesome, visit The Stillery for great live music! Go to La Rista Mexican for their stacked Enchilada ... got their mashed potato side which waitress recommend, OMG! And, downtown Gilbert offers many great restaurants - Postinos has happy hour until 5:00 everyday ... and Dierks Bentley's Whiskey Row is soo awesone, you feel like you are in Nashville. San Tan Flats is about 30 minutes and worth it -- great bands, outdoor fire pits where you can roast marshmallows and make smores! And the best hamburger I have ever had anywhere! I would highly recommend staying here!
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Date of stay: January 2021
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1 Helpful vote
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Response from Chris Racanelli, General Manager at Residence Inn Phoenix Chandler/South
Responded Feb. 4, 2021
Hello ejfortini! I can't thank you enough for the 5-star review and glowing recommendation of our hotel and local attractions & restaurants. I truly appreciate your feedback and look forward to being at your service again soon! Regards, Chris Racanelli | General Manager Residence Inn by Marriott Phoenix Chandler/South chris.racanelli@marriott.com
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Ocdogmom wrote a review Dec. 2020
7 contributions4 helpful votes
+1
Ok, First, I do not understand the few negative reviews as that has not been our experience at all In looking closely at what was written, it seems like the hotel just couldn’t win and it looks like the same person/group. I have traveled for work for 16 yrs, 9 of which were 50 weeks a year. I have stayed in many Marriott properties, including many Residence Inns. For the travel we are doing for this trip, it’s business but we bring our dog (it’s a dog sport event) so dog friendly hotels are key. This is the nicest, prettiest Residence Inn I have ever stayed in. Not only is this hotel beautiful,,with its fire pits, fire places, pretty interiors and architecture and surrounding grassy walkway around the lakes that are stocked with so many fish, the staff is so nice. We were greeted coming and going with friendly hello’s. My dog, who is a larger breed dog but very gentle, was greeted like she belonged there. The hotel was busy on our last night but it was very quiet. The surrounding area seems to be going through a gentrification with many new businesses coming in. The hotel is surrounded by an equally pretty area of nice restaurants and high end wine bar. Fashion Center with many more restaurants is just 4 miles up the road. I will stay here anytime I have to come back to the greater Phoenix area. It was a lovely stay.
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Date of stay: December 2020Trip type: Travelled on business
2 Helpful votes
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PRICE RANGE
US$140 - US$313 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArizonaCentral ArizonaChandler
NUMBER OF ROOMS
142
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Frequently Asked Questions about Residence Inn Phoenix Chandler/South
Which popular attractions are close to Residence Inn Phoenix Chandler/South?
Nearby attractions include Zelma Basha Salmeri Gallery (3.1 km), Sibley's West: The Chandler and Arizona Gift Shop (6.3 km), and Escape the Room (4.7 km).
What are some of the property amenities at Residence Inn Phoenix Chandler/South?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Phoenix Chandler/South?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Residence Inn Phoenix Chandler/South?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Residence Inn Phoenix Chandler/South?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn Phoenix Chandler/South?
Conveniently located restaurants include Floridino's Pizza & Pasta, SanTan Brewing Company, and Firebirds Wood Fired Grill.
Are there opportunities to exercise at Residence Inn Phoenix Chandler/South?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn Phoenix Chandler/South?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Phoenix Chandler/South?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Phoenix Chandler/South offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Residence Inn Phoenix Chandler/South accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.