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All reviewsfront deskany requestswalking distancegreat free breakfastthe sofa bedroom layoutdirectly across the streetchandler fashion centerhigh schoolmaintenance staffyogurthuge mallair conditionerawesome staffbreakfast bargreat place to stayextended stay
Beds were great, decor a bit dated, nice staff and a really great, free breakfast. Most of all it was clean and had a great feel. The pool was warm, but had a fair amount of debris in it. Centrally located.
Overall it was a nice hotel with extremely nice staff that went out of their way to make your stay as nice as possible.
The rooms where clean and comfortable.
Breakfast was good.
I only had one issue while there. I went to workout at...More
Response from Dave M, General Manager at SpringHill Suites Phoenix Chandler/Fashion CenterResponded May 27, 2016
We appreciate your review of our hotel. The staff takes extreme pride in delivering excellent customer service and we apologize for the gym door lock. It's been replaced and works perfect now. Please come and see us again soon!
I came in on business and checked in early evening. There were 2-3 people at the front desk and they all attended to people asking about traffic to the airport in the morning, and paid no attention to me. When they realized I was not...More
We stayed here from thursday to sunday. On thursday morning, I received an email from the hotel, telling that they were waiting for us, and if there's anything they can do to make our stay better, we should let them know. It was a very...More
Thank Cristina F
Response from Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion CenterResponded May 11, 2016
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We also...More
My daughter threw away her retainer at breakfast and didn't realize it till we were driving home to Cali. Chris the mgr dug through the trash to find it and mailed it to us. Way beyond his job description!!! He also called me by name...More
Response from Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion CenterResponded April 27, 2016
Dear Mrs Larson,
Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey.
As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve,...More