We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Douglas Inn & Suites

Hotels.comUS$108*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 7 more sites!
Professional photos
BEST WESTERN Douglas Inn & Suites
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

158 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 147: English reviews
Start your review of BEST WESTERN Douglas Inn & Suites
 Click to rate
Pascagoula, Mississippi
Reviewed 4 days ago NEW

One of the poorest customer service hotels I've stayed at in a long time. Been to 30 countries and this rates near the bottom. A very nice facility but the service is horrible. The staff are not all on the same page and need training in customer care skills...

Review collected in partnership with Best Western
 Report
Helpful?
Thank denob2016
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear Denob2016 Thank you for your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope...

Fort Lauderdale, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 18 February 2017

I have stayed at BW many times and I am extremely pleased with the quality of this hotel, especially being so close to the border. The rooms are very clean and well kept including the bathrooms. The breakfast area is fantastic, always stocked and very clean. All of the staff are extremely nice and go out of their way to...

Review collected in partnership with Best Western
 Report
Helpful?
Thank SteelDog414
About Hotel's Favourite Review
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Thank you for your feed back on our hotel. I am extremely pleased to know you had a great stay during your visit. I will be sure to let my staff know of the amazing job they all did. And we hope to continue to make our guests stay as wonderful. we hope to see you at our property again....

California Desert, California
Reviewed 3 weeks ago via mobile

Typically don't stay at this chain. But being there is really nothing better in Douglas, gave it a chance. Very surprised to see it compare to some of the Holiday Inn Express hotels I've recently stayed at. Even better than some. Only gripe was the handicapped accessible room, but I arrived early, and it was sold out otherwise. Room 214...

 Report
Helpful?
Thank hawag z
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear. Hawag z Thank you for staying on our property. Your business is very important to us and we value you. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us...

San Angelo, Texas
Reviewed 22 February 2017

At approximately 9:30 PM, the fire alarm went off. The hotel was evacuated. We were not given time to get anything - left my car keys behind, which was the bad mistake. In pajamas and slippers, thin jacket, all the guests and hotel staff stood in the cold, windy night while scores of firemen combed the hotel for the source...

 Report
Helpful?
Thank christinec174
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear Christin, I would like to thank for you for the review on our property. I'd like to start off by apoligizing for the inconvience you had during your stay. I was well aware of the situation and guided my staff the best was possible. Unfortunatly the fire department advised us to not shut alarm off until they arrived to...

Globe, United States
Reviewed 20 February 2017

When I made reservations I requested a ground floor room due to my arthritis and difficulty walking. When I checked in I was told there were no ground floor rooms left. I was assigned a room on the third floor. Next time I will check my reservation and CONFIRM they have what I want - or find another motel. On...

Review collected in partnership with Best Western
 Report
Helpful?
1Thank Debby K
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Ms. Debby, We want to thank you for choosing Best and for being a customer. I would like to apoligize for the inconviences you experienced during your stay. Our hotel does Guarantee room types but unfortunatly not room floors until the day of. It is very hard to predict what options on floors we have until the day of and...

Reviewed 19 February 2017 via mobile

We tried to get into Bisbee to stay and could not because of holiday on Monday for Presidents' Day. They recommended Best Western in Douglas 20 minutes away. Room was clean service was good. A nice place to stay. Not to many restersunts close so drove to one on main.

 Report
Helpful?
Thank Sharon N
esmeralda v, General Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Ms. Sharon, Thank you for completing a review on our hotel. We appreciate your time and value your business. Looks like you had a good stay over all. I would like to know what we could have done different to have scored a 5 on your review. We would like to know what we could have done different. Feell free...

Montreal, Canada
Reviewed 1 February 2017

Good - Cleaning Service - Staff Bad - Wifi- Super Duper Slow like you are using wifi from earth on mars - Pillows- 4-5 pillows too small, uncomfortable - King Suite- Location of TV is too off from the bed, Too small TV compare to room size - Breakfast- Eat same things daily

 Report
Helpful?
Thank Pankaj S
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear valued customer, Thank you for the feedback on our hotel. We appreciate your concerns regarding your stay. I am pleased to know the staff, and cleaning of the hotel were good. I do apologize about the food and internet situation. We are working very hard trying to get the best internet service we can in this small town. We...

West Saint Paul, Minnesota
Reviewed 17 January 2017 via mobile

The bed and pillows are decent but after that nothing seemed quite right. The walls and especially the ceilings are thin and noise carries so opt for third story if you can. The bathrooms are large but have absolutely no layout space for makeup or a shaving kit except the top of the toilet. The rooms are immense and long...

 Report
Helpful?
1Thank Robert R
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Dear, Mr. Roberts Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Phoenix, Arizona
Reviewed 8 January 2017

Fifth time staying at this Best Western in the last six months. The staff is always very friendly and helpful. The room is always super clean and extremely comfortable. I will continue staying at this hotel whether on a business trip or leisure.

Review collected in partnership with Best Western
 Report
Helpful?
Thank elromar
esmeralda v, Manager at BEST WESTERN Douglas Inn & Suites, responded to this review

Thank you for the feedback on our property. Always a pleasure to see such satisfied guests. We wish to continue to satisfy you during your stays at The Best Western Douglas Inn and Suites. Regards, Esmeralda V.

Dunoon, United Kingdom
Reviewed 3 December 2016

Rooms as you'd expect .. for the money .. BUT internet is a disaster .. both times I've been here its modem speed which in 2016 is not on .. ended up having to steal McDonalds wifi to just get emails to go at decent speed Douglas is the sort of place you only go if you have to .....

 Report
Helpful?
Thank Synkuk

32 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (24)
Viewed
Hotel & Grounds (3)
Viewed
View from Room (2)
Viewed
Bathroom (5)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (2)
Viewed
Dining (1)
Viewed
Other (1)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Douglas
0.6 km away
Gadsden Hotel
Gadsden Hotel
#1 of 5 in Douglas
187 reviews
1.9 km away
No photo provided
Travelers Motel
#3 of 5 in Douglas
18 reviews
35.6 km away
Copper Queen Hotel
Copper Queen Hotel
#6 of 11 in Bisbee
726 reviews
Show Prices
Show Prices
Show Prices
35.8 km away
Bisbee Grand Hotel
Bisbee Grand Hotel
#5 of 11 in Bisbee
310 reviews
1.0 km away
Motel 6 Douglas
Motel 6 Douglas
#5 of 5 in Douglas
19 reviews
3.0 km away
No photo provided
Hotel Real de Agua Prieta
#1 of 3 in Agua Prieta
4 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Douglas, Arizona's newest hotel. Best Western Douglas Inn & Suites features a custom modern design with all the comforts of home. All our very spacious guest rooms offer wireless or hardwired high speed internet access, fridge, microwaves, irons & boards, hairdryers, cofee makers and coffee, radio alarm clocks, 32" LCD TV's. Our suites will upgrade you into a larger room with a sitting area and an upgraded MP3 player radio alarm clock. Deluxe continental breakfast is included to all guest, FREE, including hard boiled eggs, hot self serve waffles, pastries, cereals, 3 juices and so much more. Relax and unwind outside by our beautifuly landscaped heated swimming pool and spa. Hope to see you soon at the Best Western Douglas Inn & Suites! ... more   less 

Additional Information about BEST WESTERN Douglas Inn & Suites

Address: 199 E. 7th Street, Douglas, AZ 85607
Region: United States > Arizona > Douglas
Price Range: $160 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Douglas Inn & Suites 2.5*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Hotwire, Cancelon, TripOnline SA, Best Western, Orbitz, Priceline and HotelQuickly so you can book your BEST WESTERN Douglas Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from BEST WESTERN Douglas Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Past experiences at hotel - excellent. However,.I will forever remember the terrible night and how tired I was the following day.”
christinec174, 22 Feb 2017 | Read review
“They offer a shampoo conditioner combo so take conditioner”
karenm502, 18 Oct 2015 | Read review
“Upstair rooms facing opposite from the main road”
MonicaNepomnaschy, 18 Jul 2015 | Read review
“They're all good”
HypnoJoeUSAD, 19 May 2015 | Read review
“Rooms on upper floors are best for quietness, those facing east are coolest during the summer.”
RGAZ56, 18 Mar 2015 | Read review
5 of 5
Hotels.com
US$108* /night
View Deal
TripAdvisorUS$108
HotelQuicklyUS$146
BestWestern.comUS$108
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates