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DoubleTree by Hilton Hotel Phoenix - Gilbert

Traveller (33)
Room & Suite (24)
Dining (2)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
39Car recommended
Grade: 39 out of 100
15Restaurantswithin 1 km
4Attractionswithin 1 km
Reviews & more
713Reviews
75Photos
4Q+A
42Room tips
Traveller rating
  • 373
  • 165
  • 96
  • 40
  • 39
Time of year
Traveller type
Language
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  • English
Popular mentions
Outstanding stay and experience. The front desk staff was very friendly, welcoming and helpful during our stay. The room was very clean, well appointed and nicer than general hotel rooms. I will stay here again if in the area.
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Review collected in partnership with DoubleTree by Hilton
Response from ChrisRacanelli, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert
Responded 3 days ago
Hi Sightseer29800979182, Thank you for the amazing review & feedback. I'm so happy to hear that you enjoyed your stay so much that you'll return next time you're in the area! There is no better compliment than a repeat guest and for that, I'm truly grateful. Regards, Chris J. Racanelli | General Manager chris.racanelli@hilton.com
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Hotel's Favourite
My family and I stayed here for a family wedding. The rooms are really roomy and family friendly. The front desk staff bent over backwards to solve a reservation problem at check-in. I highly recommend.
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Review collected in partnership with DoubleTree by Hilton
Response from ChrisRacanelli, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert
Responded 1 week ago
Hi Betsyk47, Thank you for the great review and feedback! I'm ecstatic to hear that we went the extra mile to make your stay and experience a great one. We look forward to being at your service again soon! Regards, Chris J. Racanelli | General Manager DoubleTree by Hilton Phoenix - Gilbert chris.racanelli@hilton.com
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We've stayed at this hotel since it opened due to the proximity to family in the Gilbert area and have always had a great experience. The entire staff was very accommodating, going out of their way to ensure we were taken care of. The rooms are clean but will eventually be in
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Review collected in partnership with DoubleTree by Hilton
Response from ChrisRacanelli, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert
Responded 6 days ago
Hi Cruiser62896042834! We truly appreciate you coming back to us time and time again as it says a lot about the service you receive from us. Thank you for the review and feedback and I look forward to being at your service again soon. Regards, Chris J. Racanelli | General Manager DoubleTree by Hilton Phoenix-Gilbert chris.racanelli@hilton.com
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The staff was great, but the hotel was extremely outdated. Especially for a hotel that isn't that old. The bathtub was rusted and wallpaper was bubbled in the restroom. The hotel offers great location with top golf, main event and a mall within walking distance. But it was
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Review collected in partnership with DoubleTree by Hilton
Response from ChrisRacanelli, General Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert
Responded 1 week ago
Hi Safari711299, Thank you for your review and feedback. I appreciate the comments and will work with my maintenance team to address the items you mentioned and look forward to being at your service again soon! Regards, Chris Racanelli | General Manager chris.racanelli@hilton.com
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Simple things, could have made the stay better. The property seemed to be severely understaffed, especially due to the time of year. Maintenance was off, so any problems, no matter the size, couldn’t be resolved.
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Photo provided by managementDoubleTree by Hilton Hotel Phoenix - Gilbert
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Do you offer shuttle service to and from the Airport? IF so is it a free shuttle? or what is the charge?
I believe their shuttle goes as far as the computer San Tan airport but not to the Phoenix airport.
1 vote
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We have two kids 7 and 9. What's fun to do in Gilbert?
There are many things to do in our area... Depending on when you are visiting and what interests your children. If visiting soon, I recommend a water park, Build A Bear is located across the street too, and of course movies. If you have family time, check out the Apache Trail. Historic Gilbert is a great place to have dinner too. Let me know if you need more. Thank you!
0 votes
to the staff - can guests use the stairs to access their room or are they required to use the elevators?
Hi! The guests are welcome to use the stairs to access their rooms. Sorry for the delayed response. If you have any other questions please call me... 480-809-4061 Thank you!
0 votes
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Is there a indoor pool or hot tub on site?
We do! It is smaller as we cater to more executive business travelers; however there is a pool and it is heated. See you soon!
0 votes
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"Ask for room on the pool side of the hotel. The road in front is busy and loud."
"Stay at another hotel, you will be more comfortable."
"Easter views look out to the red mountains in Eastern Maricopa County"
"even numbered rooms have the best views"
"Parking behind the hotel, easy accessible door."
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PRICE RANGE
US$127 - US$308 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Legado Hotel
LOCATION
United StatesArizonaCentral ArizonaGilbert
NUMBER OF ROOMS
121
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