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DoubleTree by Hilton Hotel Phoenix - Gilbert

Expedia.comUS$110*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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561 Reviews from our TripAdvisor Community

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Showing 557: English reviews
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Reviewed 3 days ago NEW

I was stung by a scorpion while sleeping in bed. Told the front desk. She said sorry I don't have any rooms to switch you to. Never once did she send someone to see if there maybe more scorpions, someone to come and take the scorpion that stung me. How about asking if I need medical attention. I stayed up...

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Helpful?
Thank Derwin S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Derwin S, We are extremely sorry that you were stung by a scorpion while staying with us, that's an awful thing to have to experience, especially while sleeping. We are also disappointed to hear about your experience communicating with our front desk associate, this is certainly not indicative of our service and standards and we will be refreshing our...

Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 19 March 2017

My stay here was excellent. The rooms were clean, the hotel was clean and staff were very professional and friendly. The food at event was delicious. Overall, highly recommend this hotel if you're in the area. It's conveniently located right by Santan Village which is walking distance.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank GOBz
About Hotel's Favourite Review
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear GOBz, Thank you for your wonderful five star review and for being our guest! We're glad to hear that you enjoyed your accommodations, our staff, the food and our location and we look forward to welcoming you back in the future. All the best, Jennifer Bruce Sales Manager

Sedona
Reviewed 4 days ago NEW

The hotel and staff were great. The cookie was a nice touch. Checkin was quick and easy.The rooms were clean. The bed was comfortable.Good location. I would stay here again. The only negative is the bar did not have budweiser.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank BeachbunnieAz
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear BeachbunnieAz, Thank you for taking the time to review your most recent stay with us! We're glad to hear that you thought the hotel and staff were great and that you liked the DoubleTree cookie! I'm sorry we were out of Budweiser during your stay, we'll make sure to keep better stock for the future :) Thanks again and...

Freeport, United States
Reviewed 4 days ago NEW

We normally stay at a Hilton and this was a first for us. Everything was great except the outdoor smoking area is in the outdoor seating for the bar/breakfast area right next to the pool. Not sure if someone moved ashtrays but there were several there we just walked away.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V4878RLterryh
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear V4878RLterryh, Thank you for your review and for being our guest! I'm glad that you enjoyed your stay with us! Smoking is not permitted at the outdoor seating area of our restaurant or at the pool as we understand that can be unpleasant for our non-smoking guests. Thanks again and we look forward to welcoming you back in the...

Hot Springs Village, Arkansas, United States
Reviewed 6 days ago NEW

Stayed with 3 children for one week. Clean pleasant hotel. Only problem with 5 in a room they never left us enough towels and washcloths. We had to keep asking for more. Very good location. Easy commute to shopping and restaurants.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Rose P
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Rose P, Thank you for being our guest! We're glad you enjoyed your stay and that you liked our location, but sorry to hear that you had to continually ask for additional towels. We should have known to provide extras after your first night, sorry about that! Warm Regards, Jennifer Bruce Sales Manager

Prescott, Arizona
Reviewed 1 week ago

My client booked me into this place for four days. I stayed three and got the hell out. When I checked in, the female clerk was snotty and it was very apparent that I was bothering her. The only description I can make by way of identification was that she was seriously in the family way. The room was well...

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Helpful?
Thank Stormrider45
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Stormrider45, I am so sorry to hear about your experience. I’m embarrassed to hear about the lack of customer service you received, which is inexcusable. This is certainly not indicative of our service and standards and I can assure you we are taking immediate action to ensure this doesn’t happen to another guest. We do feature an all you...

Eugene, Oregon
Reviewed 1 week ago

This hotel is conveniently located near Mesa Gateway Airport with shuttle service both to and from the airport. It is also near all kinds of shops and restaurants. The staff is very friendly and helpful. They have great food and drinks if you choose to dine in. The rooms are clean and the beds are wonderful. There's even a pool...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Wayne T
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Wayne T, Thank you for your wonderful 5 star review and for being our guest, we greatly appreciate it and would love to welcome you back anytime! All the best :) Jennifer Bruce Sales Manager

Lexington, Illinois
Reviewed 3 weeks ago

We have stayed at this hotel twice. It is conveniently located for us and is clean and the staff is helpful. The breakfast for a family is pricey so we chose to eat out but it did offer a good selection if you chose to eat there. The cookies are fantastic!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Tina W
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thanks for your review Tina! We're glad that you like our location and that our staff is helpful. I agree with you, our DoubleTree cookies are pretty great! :) We look forward to your next visit and I hope you have a wonderful day! Jennifer Bruce Sales Manager

Phoenix, Arizona
Reviewed 3 weeks ago

I put my 80 year old aunties here while they were visiting from the mid west and they loved it. I actually paid a little more for a bigger room and it was so nice!!! It had refrigerator and microwave and lots of space. The window actually opened which was nice for fresh air. I want to give thanks to...

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Helpful?
Thank Barbara R
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Barbara R, What a nice 5 star review, thank you!! We're glad your aunties enjoyed their stay with us and that you liked our big Jr. Suites and amenities. I'll be sure to pass on your kind words to Alana and Thad, they are both great assets to our team! Thanks again and have a wonderful day! :) Jennifer...

Reviewed 3 weeks ago via mobile

You need to read all of this review... the staff was great, check-in was fast, the room was average but nice. We went down to breakfast and if you travel like I do you know what to expect at Double Tree, a great breakfast and hit coffee ready and available!!! However "NOT" the case here. The food was the worst...

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Helpful?
Thank Gorving13
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Gorving13, I'm sorry for the quality and service you experienced at our restaurant during breakfast, this certainly does not reflect the high standards we set, and expect from our hotel and that you should expect as our guest. Although each guestroom has a coffee/tea maker with coffee, we also now offer complimentary coffee as well in the restaurant. We...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: $133 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else”
Stormrider45, 21 Apr 2017 | Read review
“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
alanteam, 31 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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