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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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545 Reviews from our TripAdvisor Community

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Showing 541: English reviews
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Chattanooga, United States
Reviewed 2 days ago NEW

Eli, is the best hotel bar manager in the world! Eli made each evening a memorable one! She shared many experiences and was very much engaged with all the patrons. Being spring training season there was many people having a good time and she made it extra special for all!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jim R
Temecula, California
HOTEL’S FAVOURITE REVIEW
Reviewed 29 September 2016

Hotel in newer area, located close to Mall. Pleasing to look at, well kept grounds. Lobby is beautifully decorated. Front desk employees always very helpful. Im terrible with names but there was a young woman that manned the desk on evenings who was such a helpful and pleasant staff member. Its true that the employees of hotels can make or...

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Thank Barbie P
About Hotel's Favourite Review
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Barbie P, Thank you for such a wonderful five star review! I'm glad to hear that you liked your Jr. Suite and the hotel overall and I will certainly pass on your kind words to our front desk team! Please come visit us again when you're in the area, we'd love to welcome you back! Warm Regards, Jennifer Bruce...

Fayetteville, North Carolina
Reviewed 6 days ago NEW

Management refused to give me the room I reserved months prior, then tried to first say none available then tried to upcharge another $100. I found the same room at the price I reserved on Priceline to get the room I reserved. The first room was dirty with stained floors. The bar closes very early and the food was very...

Review collected in partnership with DoubleTree by Hilton
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Thank Donia9905
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Donia9905, Thank you for your review of your recent experience at our hotel. We’re very sorry to hear that you encountered an unacceptable level of service and accommodation. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area,...

Los Angeles, California
Reviewed 6 days ago NEW

My stay here was excellent. The rooms were clean, the hotel was clean and staff were very professional and friendly. The food at event was delicious. Overall, highly recommend this hotel if you're in the area. It's conveniently located right by Santan Village which is walking distance.

Review collected in partnership with DoubleTree by Hilton
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Thank GOBz
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear GOBz, Thank you for your wonderful five star review and for being our guest! We're glad to hear that you enjoyed your accommodations, our staff, the food and our location and we look forward to welcoming you back in the future. All the best, Jennifer Bruce Sales Manager

A TripAdvisor Member
1 review
Reviewed 1 week ago NEW

Spiders in my room and the room attendant left face towels with holes in them. Not what I expect from Doubletree. I amean a diamond member so continental breakfast is included at no charge. The card said the following items were included: Sausage, Potatoes, Eggs, and Toast. I prepared my plate with sausage, potatoes, and an English muffin. When I...

Review collected in partnership with DoubleTree by Hilton
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Thank A TripAdvisor Member
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry to hear that you encountered an unacceptable level of service and accommodation. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit...

bandon, United States
Reviewed 1 week ago

this is the first year we had problems. This can happen any time, so we are definitely coming back. The location of your hotel is perfect in our recreation plans and we have recommended this hotel to all our friends and family.

Review collected in partnership with DoubleTree by Hilton
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Thank Jim O
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Jim O, Thank you for taking the time to review your most recent stay and for being such a loyal guest, we greatly appreciate it! I'm sorry to hear that you had problems during your stay, but I'm glad that you'll be coming back and thank you very much for recommending us to your family and friends, that's wonderful!...

Flgstaff, United States
Reviewed 2 weeks ago

The first night was rather disappointing! The cable didn't work in my room the first night... Since there were no other rooms available, the front desk gal said it would have to wait till the next day to have the cable repaired... The afternoon of the next day, I went to the lobby to see if I could get some...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Darryl S
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Darryl S, I'm sorry to read about your disappointing experience with the cable on your television the first night of your stay. Please contact our general manager, Kevin at 480-809-4100 and we'll make it right. Thank you, Jennifer Bruce Sales Manager

Wilmington
Reviewed 2 weeks ago

The lobby of this hotel is very beautiful and welcoming. there was fresh cucumber or lemon water waiting by reception each day. the staff was attentive courteous and very helpful. Room service breakfast was delicious and so much food for the money. Location was excellent for our visit.

Review collected in partnership with DoubleTree by Hilton
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Thank Graceann G
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Graceann G, Thank you for your wonderful five star review and for being our guest! We're glad that you liked your room service breakfast and our location and we look forward to welcoming you back in the future! All the best, Jennifer Bruce Sales Manager

AZ
Reviewed 2 weeks ago

Nice motel, great amenities, except no continental breakfast & no free coffee. Kinda hard to get up & going when they charge $2.00 for coffee outside your room. Expensive ($10 for stack of pancakes) menus items. Like I said, very nice motel & amenities, but for the price, you can do better at most, if not all other motel chains.

Review collected in partnership with DoubleTree by Hilton
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1Thank 283trump2016
Management response:

Thank you for taking the time to bring your concerns to the properties attention. I was glad to see that you enjoyed the property and for the most part your stay. Doubletree as a brand does not offer a complimentary breakfast as part of the room rate. We do offer a Bed and breakfast package that is a good value...

Scottsdale, Arizona
Reviewed 3 weeks ago

Great quick stay in Gilbert at this Doubletree. My daughter had a dance competition at the Higley Center and this was probably 5-8 minutes away and right across the street from Top Golf. Check in was quick and easy and they gave us 2 of the Doubletree cookies. The room was clean and a regular hotel room. My particular room...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank aliciaw17
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Aliciaw17, Thank you for taking the time to review your most recent stay with us and we look forward to having you back during your next dance competition in the area! All the best, Jennifer Bruce Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: $148 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
 of 5 bubbles Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
 of 5 bubbles 428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
 of 5 bubbles billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
 of 5 bubbles alanteam, 31 May 2016 | Read review
“Higher floor is better”
 of 5 bubbles chris1916, 17 May 2016 | Read review
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