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DoubleTree by Hilton Hotel Phoenix - Gilbert

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DoubleTree by Hilton Hotel Phoenix - Gilbert
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561 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Phoenix - Gilbert
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Showing 557: English reviews
Chicago, Illinois, United States
Reviewed 3 weeks ago

It's a Double Tree, so it was a pretty decent hotel. The location was excellent. You're pretty close to major highways which was helpful for me since I was out there working. I didn't eat at the breakfast buffet so I can't comment on the food, but the rooms were nice and clean and the staff was nice. Also, there's...

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Thank Shaun L
Lodi, California
Reviewed 4 weeks ago

Great Location!! Lots of Things to do close by, shopping,restaurants,Top Golf etc.... great spacious room, fantastic staff !! If you go you must meet Randy the world's greatest bartender !! But everyone there was great !! Food service was also exceptional (Eli, the bar/restaurant manager was very accommodating and saw to our every need....all in all a wonderful stay !!

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Thank Debra C
Chicago, United States
Reviewed 4 weeks ago

We stayed for 5 days and didn't need service every day, but every time we ran into the cleaning staff they made it a point to ask us if we needed anything. They freshened up the room when we asked doing more than we asked for and did it quickly. We needed a small screwdriver for a fan we purchased...

Review collected in partnership with DoubleTree by Hilton
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Thank 292carrier
Gilbert, United States
Reviewed 4 weeks ago

I had a very pleasant stay in Gilbert, AZ; I did not want to leave my room each day...it was so comfortable and you did not hear any outside noises. The Hotel provided everything I needed; no complaints.

Review collected in partnership with DoubleTree by Hilton
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Thank 758valdah
Jersey City, New Jersey
Reviewed 4 weeks ago

Spacious comfortable and clean room. Staff was warm and accomodating. Nice grounds and plantings. Convenient location and anything you need in San Tan Villiage right down the street. Stayed for business at corporate rate so not sure of personal value but would certainly stay at this property with my family. The only caveat is the pool is real small and...

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Thank Italo_american_11
Annapolis, United States
Reviewed 4 weeks ago

A van load of people arrived to check in just before I arrived so I waited longer than usual as a Diamond HHonors member but that is to be expected. The room was excellent and the bed and pillows provided better sleep than I have had in a long time. The hotel restaurant is small but the breakfast and dinners...

Review collected in partnership with DoubleTree by Hilton
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Thank ottob577
Reviewed 4 weeks ago via mobile

I was disappointed by this Hilton property. I am used to nicer, larger and more friendly amenities. Just a basic hotel, pool is very small, work out room is terrible and has no equipment. Room was spacious but the couch was terrible. Not comfortable at all. Overall, this did not meet my expectations.

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Thank Aud E
Chattanooga, United States
Reviewed 4 weeks ago

Eli, is the best hotel bar manager in the world! Eli made each evening a memorable one! She shared many experiences and was very much engaged with all the patrons. Being spring training season there was many people having a good time and she made it extra special for all!

Review collected in partnership with DoubleTree by Hilton
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Thank Jim R
Fayetteville, North Carolina
Reviewed 19 March 2017

Management refused to give me the room I reserved months prior, then tried to first say none available then tried to upcharge another $100. I found the same room at the price I reserved on Priceline to get the room I reserved. The first room was dirty with stained floors. The bar closes very early and the food was very...

Review collected in partnership with DoubleTree by Hilton
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Thank Donia9905
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Dear Donia9905, Thank you for your review of your recent experience at our hotel. We’re very sorry to hear that you encountered an unacceptable level of service and accommodation. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area,...

Holt, Michigan
Reviewed 18 March 2017

Spiders in my room and the room attendant left face towels with holes in them. Not what I expect from Doubletree. I amean a diamond member so continental breakfast is included at no charge. The card said the following items were included: Sausage, Potatoes, Eggs, and Toast. I prepared my plate with sausage, potatoes, and an English muffin. When I...

Review collected in partnership with DoubleTree by Hilton
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Thank William T
Jennifer B, Sales Manager at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry to hear that you encountered an unacceptable level of service and accommodation. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 S San Tan Village Pkwy, Gilbert, AZ 85295-6245 (Formerly Legado Hotel)
Region: United States > Arizona > Central Arizona > Gilbert
Price Range: $132 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
Reservation Options:
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Hotel Style:
#3 Family Hotel in Gilbert
#4 Romantic Hotel in Gilbert
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and other travellers.
4 questions
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Orange County
over a year ago
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Phoenix - Gilbert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay someplace else”
Stormrider45, 21 Apr 2017 | Read review
“Ask for a room that doesn't have a level above it. We heard running in the room above us till bedtime.”
Charley21, 7 Nov 2016 | Read review
“Top floors have very high ceilings.”
428barbiep, 29 Sep 2016 | Read review
“Don't upgrade the breakfast as there is nothing special in the buffet”
billl187, 28 Jul 2016 | Read review
“East rooms face mountain side, West rooms face parking lot.”
alanteam, 31 May 2016 | Read review
5 of 5