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Birchwood Hotel

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Traveller (150)
Room & Suite (66)
Dining (13)
Overview
  • Excellent30%
  • Very good38%
  • Average22%
  • Poor5%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Reviews (778)
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746 results
Traveller rating
235
266
165
41
39
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LanguageEnglish
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235
266
165
41
39
Show reviews that mention
All reviewsconference venueconference facilitiesreception areahourly shuttlethe grilleast rand mallclose to the airporttambo airportexcellent serviceevery hourenjoyed my stayshopping mallshuttle servicecartsgolfvenuesaccommodation
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1 - 5 of 746 reviews
Reviewed 1 week ago

A fabulous large property with plenty of space to walk about. An excellent onsite spa. About 10 minute ride from the airport with a free shuttle. Delicious meals with wonderful South African hospitality. Very gracious staff. Rooms are spacious, modern, with very nice bathrooms. Fresh...More

Thank brianN7961LQ
Reviewed 1 week ago

good location close to the mall with convenient shuttle to mall and airport.The silver birch has huge rooms with handy parking nearby. Friendly reception staff and helpful business centre. Superb breakfast.Many good restaurants within walking distance.

Thank Francois v
Reviewed 1 week ago

The check-in was friendly, efficient and helpful. What I appreciated most was that staff when asked for directions to the various facilities on the premises actually accompanied me to the place I needed to be, not just pointing out the way.

Review collected in partnership with this hotel
Thank susanbX342RJ
Response from Greg H, Manager at Birchwood HotelResponded 1 week ago

Dear susanbX342RJ, Thank you for your feedback! Naturally, it is very pleasing to hear that our staff and over experience provided, were as they should have been and naturally, we look forward to seeing you again in the near future.

Reviewed 3 weeks ago

Shuttle waiting time is too much compared to other hotels around the area. At Southern sun there is a shuttle to the airport every 15 minutes and this is very helpful. This will assist guests to get to the airport much quicker and not stress...More

Review collected in partnership with this hotel
Thank qoqodisa
Response from Greg H, Manager at Birchwood HotelResponded 3 weeks ago

Dear Qoqodisa, Thank you for your review, We appreciate the feedback with regard to the shuttle and continue to look at ways to improve our airport transportation service, which runs to the East Rand Mall as well. We hope that this waiting time experienced, will...More

Reviewed 4 weeks ago

Overall the rooms were tidy but very basic. My biggest issue was with the food served at breakfast, lunch and dinner which was of poor quality. We dined at the Hotels own restaurant and perhaps the proper restaurants on site was a better choice.More

Review collected in partnership with this hotel
Thank Heino
Response from Greg H, Manager at Birchwood HotelResponded 3 weeks ago

Dear Heino, Thank you for your review, We are sorry to hear that you felt that your accommodation room was 'basic' - and that your dining experiences failed to meet your approval or expectations. Naturally, a sense of value of money is what we strive...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$85 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$85 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (150)
Room & Suite (66)
Dining (13)
Pool & Beach (1)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
barnsley245
April 13, 2017|
AnswerShow all 5 answers
Response from Greg H | Property representative |
I think UBER is your best bet.
1
Vote
JJ503
July 15, 2016|
AnswerShow all 5 answers
Response from Greg H | Property representative |
Hi there, The shuttle times are available on Birchwood's website under "Services" then "Added Value".
0
Votes
Kerry-Jade G
June 10, 2016|
AnswerShow all 2 answers
Response from Greg H | Property representative |
Hi Kerry, Kindly advise if you booked this directly through the hotel website, or through at third-party website (Expedia or Agoda etc)
0
Votes
Room Tips
"Book early and perhaps rooms closer to the reception area. Its a huge facility unless you love walking like..."
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"This is a huge complex with more than 1000 rooms and so one should be spoilt for choice."
Read review
"Don’t stay at this hotel!"
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"Rooms close to the reception are more central. Frequent sound of airplanes flying at low altitude but its..."
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