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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

8.4 km from Johannesburg centre
  • Free Wifi
  • Pool
  • Restaurant
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22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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856 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 773: English reviews
Bengaluru, India
Reviewed 2 weeks ago via mobile

Experience has been very good. Very classy and modern hotel. Area is also very chic and upscale called Melrose Arch. Hotel is attached to a huge retail area with lots of restaurants. You should try their milk shakes which is out of the world. Check in experience could have been better. The lady didn't know spg n marriott members are...

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Helpful?
2Thank rajarshipanigrahi
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear rajarshipanigrahi, Thank you for taking the time to review your stay with us. We are world famous for our mouth watering milkshakes, having 36 flavors to choose from. Our milkshake variety is so wide it is child and adult friendly, if you know what mean. I would like to extend our sincerest of apologies for the lack of knowledge...

Albany, Georgia
Reviewed 3 weeks ago

Located adjacent to Melrose Arch shopping mall with many restaurants. Decent security, need room key to operate elevator up. Ground level lobby with travel concierge (travel desk) First Floor with Milkshake bar (serve variety of milkshakes), restaurant, gym, and large outdoor pool with many sitting areas. Both ground floor and first floor also has many lounge chairs and sitting places....

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Helpful?
3Thank devonmax123
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear devonmax123, Thank you for the very detailed review with regards to your stay with us, truly amazing. The Fire & Ice! loves having the Gate 1 tour group staying with us and enjoying the beauty of South Africa. Just by reading your review I am thrilled you had a comfortable stay with us. Looking forward to welcoming you back...

Pretoria, South Africa
Reviewed 3 weeks ago via mobile

The hotel's restaurant is open to the public and the food is good although expencive. The waitress gave us bad service, took long to take orders and longer to deliver. Our drink order was also incorrect. We got a different waiter after that she was no better. The cutlery on the table was dirty and so was the table cloth....

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Helpful?
Thank Ters2ia
Gabrielle_Abrahams, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Ters2ia, I would like to extend my sincerest of apologies for the various service shortfalls you experienced at our property. It is imperative for us to always leave an awesome first impression with our GUESTS as we are proud of our service offerings and our facilities. We create many happy GUEST experiences from the volume of positive feedback we...

Vancouver, Canada
Reviewed 4 weeks ago

No complaints on the hotel part of our stay. It's modern, clean and the staff is good. It's location though isn't too desirable unless you're just going to J'Burg to shop as it's basically in an outdoor shopping mall that's also basically a gated community with a million security cameras in it.

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Thank TheCanadianNavigator
Cape Town
Reviewed 4 weeks ago

As a hotel, it's well placed, the rooms are spacious and the breakfast was good. It's on the expensive side though. The worst part was having a pool facing room and the staff conducting conversations at the tops of their voices at 6am while they were cleaning.

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Thank James D
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear James D, Thank you for taking the time to review your stay with us. Our chefs take great pride in the quality of food that is presented to our GUESTS and it certainly is heart warming to learn that their efforts are recognized. The TEAM will be thrilled to read your review. I would like to extend our sincerest...

DC
Reviewed 22 January 2017

I stayed at the Protea for a quick 4 day business trip and I really enjoyed my stay. The location is near shopping and restaurants. The front desk staff was very professional and accommodating. I would def stay again.

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Thank TANZANIA09Dc
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear TANZANIA09Dc, Thank you for the awesome review. The Protea Hotel Fire & Ice! by Marriott® Melrose Arch caters to all that are young at heart and definitely hip and happening. The Melrose Arch Precinct really adds that cherry on top of your stay with us as everything is a stone throw away. I am thrilled that you enjoyed your...

Port Shepstone, South Africa
Reviewed 22 January 2017

Staff were very helpful. Food was great. Smack in the middle of a very accessible little modern village with a mall and coffee shops. Extremely safe and walking distance to all that is worth visiting the area. Boutique style hotel with decor to wow. Great for couples

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Thank vpather
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear vpather, I really enjoyed reading your review, Thank you. Valentines Day is fast approaching, it would be great to have you stay with us during that time. You definitely will be wrapped up in love. Call the hotel to book your table. Regards, Gabrielle Marnewick General Manager Protea Hotel Fire & Ice! by Marriott® Melrose Arch

Reviewed 20 January 2017

The hotel is clean and comfortable (and the breakfast is delicious!). The service is also very good and the price is honest. Above all, it is VERY well located. It is located in a complex with many great restaurants and stores.

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Thank Matheus A
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Matheus A, It is always so enjoyable reading such wonderful reviews and sharing it with our TEAM! To hear that you were well received from the moment of your arrival to departure is certainly what gave your experience with us life. The STAFF and Management TEAM appreciate your kind words; it will motivate everyone to consistently deliver great service...

London, United Kingdom
Reviewed 15 January 2017 via mobile

Regularly stay here on business and it's always good to stay here with good customer service, facilities and good safe area with local restaurants walking distance away (Jamie's, Paul (coming Feb 2017), JB's, Tashas etc) but areas for improvement would be: Heat the pool - it is too cold even in the height of summer. Turn on the Bain marine...

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Thank StanInLondon
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear StanInLondon, Thank you for the kind words and those of critique. We are always striving to provide our GUESTS with the best GUEST service, I am genuinely pleased to learn that you experienced this touch point at every interaction with our STAFF. Please be assured that we are going through great lengths to address the concerns you highlighted and...

Hong Kong, China
Reviewed 8 January 2017

I was choosing over the Marriott property because of the membership. So my friend highly recommend this area as it’s known as safe and protected. Turn out he’s right. Apart from this, this hotel is amazing. The staff is energetic and helpful, we got the really early check in and late check out (thanks to the membership and the lady...

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1Thank Cath N
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Cath N, Thank you so much for sharing your experience, it was truly wonderful reading your complimentary words! I am thrilled that you enjoyed the 'bold, slick and sexy' design of the hotel as well as the conveniently located restaurants and shops right on our doorstep in the safe and secure Melrose Arch Precinct. The STAFF are certainly a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $138 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
17 questions
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melbourne
Chesterfield, Missouri, United States
3 months ago
Chesterfield, Missouri, United States

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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 551 on the fifth floor with good pool view.”
 of 5 bubbles devonmax123, 3 Feb 2017 | Read review
“Ideally a pool-facing room rather than a traffic-facing one but not if the staff carry on shouting at each other around the pool”
 of 5 bubbles JamesD870, 27 Jan 2017 | Read review
“Hotel transportation is expensive, use Uber.”
 of 5 bubbles asiahand1, 3 Jan 2017 | Read review
“Try to get one of their mini suite rooms, They are really awesome.”
 of 5 bubbles Word_Traveller_ZA, 18 Dec 2016 | Read review
“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
5 of 5