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Southern Sun O.R Tambo International Hotel

Traveller (223)
Room & Suite (84)
Dining (26)
About
Location
Cleanliness
Service
Value
A world class International Airport Hotel 500m away from the Airport serviced by a complimentary 24 hour shuttle every 15 min and with complimentary capped Wifi. Exceptional dining both buffet and a la carte with 24 hour room service. 24 Hour bar for the thirsty traveller.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Adult pool
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
Location
Full view
1,911Reviews
241Photos
20Q+A
100Room tips
Traveller rating
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  • 92
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Popular mentions
It was convenient. Served its purpose and would recommend it to anyone. I found the shuttle to the airport on time and helpful. The service from the car park was good just be reminded you have to pay for the parking. And the hotel staff was well trained and helpful
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Review collected in partnership with Tsogo Sun Hotels
Super convenient location by airport with regular shuttle (only a 5 minute ride). Terrific service at checkin. Comfortable room with all the amenities....quiet and peaceful post flight rest. Comfortable bar and full restaurant, both with excellent, friendly service.
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Response from MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel
Responded yesterday
Good day peterbJ2738MM, Thank you so much for your kind and encouraging comments in regards to our overall service delivery. We are all ecstatic, delighted and humbled by the various compliments you have shared and we will certainly share this with our team. Thank you once again for your support, we look forward to hosting you again in the future. Kind regards, Michelle
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Very seedy and poor quality for a hotel in this stable and at this location. This hotel is in very urgent need of an upgrade. I consider it a very poor window to South Africa considering its location. I wuss last there 2 years ago and will not be back.
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Review collected in partnership with Tsogo Sun Hotels
Response from MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel
Responded yesterday
Good Day stuarth537, Thank you for completing a review on your recent stay with us and for your valuable feedback. We are aware that our rooms are due for a refurbishment and our Executives are currently working on this. However, we would like to sincerely apologize for any inconvenience this may have caused and for creating an unfavourable impression during your stay with us. We hope you will afford us the opportunity to make amends for this in the near future. Kind Regards, Michelle
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I barely slept that evening I was checked in at the Southern Sun O.R Tambo International Hotel. This was the most miserable stay I have had at a hotel. The level of NOISE that the staff failed to control that came from another guest was unbearable. This noise woke me at 22:30
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Review collected in partnership with Tsogo Sun Hotels
Response from MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel
Responded 6 days ago
Good day Companion17188527767, Thank you for completing a review on your recent stay with us and for your valuable feedback. We would like to sincerely apologize for the issue regarding the noise that could be heard in your room from another guest. We have addressed this matter with the team to ensure this does not happen again. We would like to assure you that we do take this matter very seriously as this is not the standard we strive to achieve at Southern Sun O.R. Tambo International Airport. Thank you for bringing this matter to our attention and we hope you will afford us the opportunity to make amends for this in the near future. Kind regards, Michelle
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This is the last time I ever stay at this establishment seem to go from bad to worse ie air Con not working why unit switched off and power outlet removed from wall,usual ongoing situation with respect to Internet nothing changed since laast visit in Jan 18 and finally room
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Response from MichelleH6849, Guest Relations Manager at Southern Sun O.R Tambo International Hotel
Responded 1 week ago
Good Day _ntwali, Thank you for completing a review on your recent stay with us and for your valuable feedback. We would like to sincerely apologize for the short comings that you experienced during your stay with us with regards to your room and your room service order. We are deeply concerned regarding the issues you have raised and we would like to discuss this further with you, as this will allow us to clarify and rectify the service shortfalls and continuously improve on our offering going forward. We would also like to make amends for this to you - please kindly contact me directly at Michelle.Hart@tsogosun.com. I look forward to hearing from you soon. Kind Regards, Michelle
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Window between shower and bedroom
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12345617
Hi I would go to the desk at the hotel and see if they can help with transport or help with taxi hire, I would not go on public transport, Taxis are really cheap in South Africa, we caught a few when we were there last year. Anne
1 vote
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We also had two kingsize beds in each of the rooms, so should not be a problem fat all.
1 vote
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There is a shuttle, buti am not sure where you get it from at the terminal . There is an information desk as you come out of customs an pass the doors . The will be able to help you
0 votes
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Dear Reviewer Security measures have been reinforced around the Airport, we have regular meetings with local police and we have been informed that this will be standard throughout the year. Our shuttle runs every 15 minutes to the bus terminal behind intercontinental Hotel, there are security personal along the route which is opposite international arrivals. We encourage people to be vigilant all the time, however we haven't had any problems in our hotel. Kind Regards, Andrew
1 vote
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It is a VERY short ride, but I wouldn't walk it, there are no sidewalks, it's only for auto traffic. I'm sure they would run the shuttle all night, but double check. We probably used it at around 10:30-11:00pm. City Lodge is attached to the airport if that's an option for you.
1 vote
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1234
"Simply do not use them"
"if you require a bar fridge please inform them as not all rooms have one"
"Best for overnight stay for those in transit at OR Tambo"
"Book Superior King on levels above two. There are two towers and tower one is very tired."
"Fifth floor."
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12345620
PRICE RANGE
US$105 - US$153 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaGautengGreater JohannesburgKempton Park
NUMBER OF ROOMS
366
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