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Protea Hotel by Marriott O.R. Tambo Airport Transit

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Protea Hotel by Marriott O.R. Tambo Airport Transit
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238 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott O.R. Tambo Airport Transit
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Showing 179: English reviews
Reviewed 29 July 2016

Hotel is very nice, clean, convenient. Easy access from arrivals and super easy access to departures. It was quiet and the hotel was prepared for my arrival. There were no electrical converters available due to them all being loaned out. They did offer to charge my phone in their office.

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Helpful?
Thank sandy s
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Sandy, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Thank you for your kind words regarding our Hotel. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering

Kigali, Rwanda
Reviewed 27 July 2016

Hotel has monopoly I transit area at the airport. Making profit seems more important than customers. Checking in takes almost an hour, two ladies doing the best they can, but the que is too long and the system seems to be slow. And picking up the phone has priority. And then asking three times for towels is needed to get...

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1Thank HansZult
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST, I trust that this mail finds you well, Thank you for taking the time to provide us with feedback after your recent stay. We will not be turning a blind eye to this incident and will instead learn from it. The procedures that we currently have in place will be re-evaluated to ensure that all requests from...

Reviewed 20 July 2016 via mobile

Friendly staff, comfy beds, pretty rooms, good food, a lil pool to cool down on hot summer days... It doesn't offer special luxuries like some people mention (shops, etc) but it has everything you need, it's clean and looks v.decent! Recommended.

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Helpful?
Thank springbokgirl
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Morning Springbokgirl, Thank you for taking the time to review the Hotel. Protea Hotel Transit is located within the Airport in Terminal A- International departures,where the duty free mall is located which contains all the fantastic shops people might have been mentioning. Protea Hotel O.R Tambo is located just 5 minutes from the Airport. Thank you for your pleasant...

Houston, Texas
Reviewed 4 July 2016

This hotel is the average overnight hotel. If you want a quick in and out with zero luxury, this is for you. Nothing special, terrible tv, and poor room layout. But truly, it's a fine hotel if you're not looking for anything special, it is clean and sterile, which is important.

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Helpful?
Thank Jackson K
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST, Thank you very much for taking the time to share your experience with us after your recent stay. We have made every effort to ensure that we not only address these concerns appropriately, but strive for consistency to guarantee a wonderful stay and positive experience for each and every GUEST. Accept our most sincere apologies that your...

Senior Aussie
Reviewed 26 June 2016

This was a large hotel but the rooms were extremely small. I was solo and as flying internationally the next day wished to re pack luggage. There was not much room . Two people would have had difficulty. Also there was not a power point near the bed which could be accessed for a cpap machine. Something a number of...

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Helpful?
Thank Worldtosee46
PH-Transit, Front Office Manager at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Dear Valued GUEST Thank you very much for taking the time to share your experience with us after your recent stay. One of our Protea Principles is ‘The best GUEST service’ and it goes without a doubt that we have let you down. Please know that we are not at all happy with how we represented ourselves on this specific...

Reviewed 24 June 2016 via mobile

I had a long layover at the airport and this hotel is incredible. The staff are very helpful and the rooms are awesome. This is a great place to unwind and charge your devices while waiting for your next flight. I would highly recommend this hotel

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Helpful?
Thank Ivan B
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Ivan B, Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. Thank you for your kind words regarding our Hotel and STAFF. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering

Reviewed 16 June 2016 via mobile

This hotel is perfect for transit passengers. After the flight you go to the transfers, pass through customs and baggage check and then you enter the hotel. When you leave you just go to your gate! No fuss, no hassle. This time i stayed, i found out that the sheets were not changed and dirty. The receptionist checked, apologized and...

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Helpful?
Thank Aristides K
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Aristides K, We appreciate all your feedback regarding your stay and our STAFF. Customer satisfaction is our number one concern, thank you for your pleasant comment regarding our FRONT OFFICE TEAM, and the concerns raised regarding our housekeeping TEAM have been addressed. We look forward to welcoming you back in the near future. Best Regards Shelley Ratering 011...

An Amoma Traveller
uden
2 reviews
1 helpful vote
Reviewed 31 May 2016

Review collected in partnership with Amoma.com
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Thank An Amoma Traveller
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Nova Scotia
Reviewed 17 May 2016

More airports should have such an option. The Protea Hotel Transit at the airport is convenient to the transit check-in counters and has wonderful helpful staff. While staying there you have access to all the duty-free shops and an excellent breakfast at the Mugg and Bean.

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Helpful?
Thank XavierNovaScotia
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Xavier, Thank You for taking the time to review the Hotel. Protea Hotel Transit is proud to be the only Transit Hotel in Africa. We appreciate all your feedback regarding your stay and our STAFF, Customer satisfaction is our number one concern. Kind Regards Shelley Ratering

Brasilia, DF
Reviewed 5 May 2016 via mobile

A good hotel to have some rest while waiting for your connecting flight. It offers comfortable rooms at very affordable prices. My only negative remark goes for the bathroom, which is almost totally open: shower and bathtub are entirely visible from the rest of the room... but the experience as a whole is positive.

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Helpful?
Thank Rubem A
PH-Transit, Marketing Assistant at Protea Hotel by Marriott O.R. Tambo Airport Transit, responded to this review

Good Day Rubem, Thank You for your positive feedback. Your feedback is most valued. Kind Regards Shelley Ratering

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
Official Description (provided by the hotel)
PLEASE NOTE THAT THE PROTEA HOTEL TRANSIT O.R. TAMBO AIRPORT IS EXCLUSIVELY FOR GUESTS IN INTERNATIONAL TRANSIT. Protea Hotel Transit O.R. Tambo Airport - A Classical African Experience for transient travellers. The Protea Hotel Transit O.R. Tambo Airport, situated behind Immigrations inside international departures at OR Tambo International Airport, offers a welcome opportunity for transient travellers to rejuvenate between international flights. As the only hotel in this location, we offer the utmost convenience to all international travellers in transit – catering to your specific needs. Be it a refreshing shower or a quick nap on our comfortable beds before you board your next long flight; Protea Hotel Transit O.R. Tambo Airport is the perfect choice for you! The classic and modern Protea Hotel Transit O.R. Tambo Airport ensures that you receive fast, efficient and friendly service, from express check in to check out. Our location also offers you the opportunity to roam the wide selection of retail shops and restaurants should you have the time. We have taken every measure to ensure that your stay with us is as convenient and enjoyable as possible. ... more   less 

Additional Information about Protea Hotel by Marriott O.R. Tambo Airport Transit

Address: Terminal A, O.R. Tambo International Airport | exclusively for guests in International Transit, Kempton Park 1627, South Africa (Formerly Protea Hotel OR Tambo Airport Transit)
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: $143 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott O.R. Tambo Airport Transit 4*
Number of rooms: 87
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Hotel Style:
#9 Luxury Hotel in Kempton Park
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott O.R. Tambo Airport Transit staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott O.R. Tambo Airport Transit staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Print your boarding passes before checking into the hotel to avoid going through security 2 times.”
 of 5 bubbles 301marka, 8 Jan 2017 | Read review
“If you are an extremely light sleeper, ask for a room facing away from the airport.”
 of 5 bubbles , 28 Dec 2016 | Read review
“Good value hotel located INSIDE departures area of JNB. Dont mix this Protea up with the other Protea OUTSIDE the departures terminal”
 of 5 bubbles roryjdoyle, 14 Dec 2016 | Read review
“The Protea Transit Hotel rooms are inside the airport security area and the staff is extremely helpful.”
 of 5 bubbles vic970, 12 Sep 2016 | Read review
“Rooms are small. I am platinum member & my room was automatically upgraded. Nice, large, spacious with every amenity needed.”
 of 5 bubbles S6779KRsandys, 29 Jul 2016 | Read review
5 of 5