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Southern Sun Newlands

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Southern Sun Newlands
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378 Reviews from our TripAdvisor Community

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Showing 370: English reviews
Johannesburg, South Africa
Reviewed 21 November 2016

Not sure how this is possible, but the service just keeps getting better. This is my third stay at Southern Sun Newlands with my family. We received a warm welcome and my wife and daughter felt comfortable and at home. The in room dinning experience was excellent. Well definitely be going back

Review collected in partnership with Tsogo Sun Hotels
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Thank marioW5767BH
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. I am so pleased to know that you had an enjoyable stay and that the services met with your expectations. Please know that I shall share your feedback with the team - You can be rest assurred that they will be thrilled! We look forward to welcoming you...

A TripAdvisor Member
1 review
Reviewed 21 November 2016

I stayed at this property mid November and overall had a very pleasant stay. While it would have been nice to stay more downtown (closer to the Waterfront), I am certain the cost would have been much higher. The staff were very pleasant and accommodating. The rooms were nice, nothing too fancy but met my needs. The restaurant offered a...

Review collected in partnership with Tsogo Sun Hotels
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Thank A TripAdvisor Member
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands. The team and I are pleased to know that you had a pleasant stay and that the services met with your expectations. We look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim Deputy General Manager

Cape Town, South Africa
Reviewed 19 November 2016 via mobile

This hotel has put thought into revamping its decor. The furnishing is modern and the staff very friendly. Jerome, the food and beverage manager had a long friendly chat with us which provided an in depth understanding of the effort required to keep their clients happy and contented. The buffet covers a wide variety to satisfy your dream breakfast; eggs...

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Helpful?
Thank wgordon2016
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you so much for your detailed feedback pertaining to your experience at Southern Sun Newlands. I am so pleased that Jerome could engage you and add to your comfort at our hotel. Please know that the team and I are extremely pleased that your expectations were met! We look forward to welcoming you back to our hotel soon. Kind...

Ann Arbor, Michigan
Reviewed 18 November 2016

At the end of my stay at this very good hotel I got food poisoning at a Cape Town restaurant. The manager was kind enough to arrange a VERY late check out and I was grateful. Beyond that, the staff was comparably solicitous and friendly. My only suggestion would be to school the reception desk employees on greater knowledge of...

Review collected in partnership with Tsogo Sun Hotels
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Thank O1921NRsarahf
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. I am so sorry to hear about the food poisoning, but also pleased that we could assist with a late check out. In addition to the above I have had a word with our Front Office Manager with regards to the front desk staff that needs to be...

Johannesburg, South Africa
Reviewed 31 October 2016

This was my first time in this hotel due to a quick meeting here. I was very impressed, especially by the friendy and helpful staff. No complaints whatsoever! The hotel is up to the usual Southern Sun standard, and the location is convenient for sporting events at Newlands cricket ground as well as the rugby stadium. The veiw of the...

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Helpful?
Thank chiqpc
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. I am most pleased to know that you had an enjoyable stay and that the staff could make your stay that much more comfortable. The team and I look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim Deputy General Manager

Johannesburg, South Africa
Reviewed 29 October 2016

Minute bathroom and well below the standard expected in such a hotel. Airconditioning while on is noisy and therefore needs to be switched off while sleeping. Opening the window is not a great idea because of the traffic noice.

Review collected in partnership with Tsogo Sun Hotels
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Thank Martin V
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying with us and for your detailed feedback. Our Maintenance Manager, Clinton Yon, advised me of the feedback that you informed him about at Breakfast. Please accept my sincerest apologies for the inconvenience that you experienced in your room. Furthermore please know that these issues will be attended to. Whilst I know that my apologies will not...

Nairobi, Kenya
Reviewed 27 October 2016

Not very pleasant experience with the staff who handled me. There seems to be no coordination of information given to guest, no coordination of reception with the reservations office. I din't like my experience there.

Review collected in partnership with Tsogo Sun Hotels
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Thank georgeo775
Nabila C, Manager at Southern Sun Newlands, responded to this review

Greetings and I trust you are well. Thank you for taking my call last week. Once again, please accept my sinerest apologies for the inconvenience that you experienced due to your reservations being incorrect. As discussed this is not the standard that we pride ourselves in and you can be rest assured that this will not recur. Please do take...

Johannesburg, South Africa
Reviewed 17 October 2016

The hotel is brilliantly located within walking distance from Newlands Cricket Stadium (and Newlands Rugby Stadium). The room was clean and comfortable. The only drawdown was the noise of the heater / air conditioner. It made an awful noise that makes sleeping near impossible. An excellent buffet breakfast was included.

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Helpful?
Thank jacop460
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. Please accept my apologies for the noisy airconditioner in your bedroom. I have escalated this matter to our Maintenance Manager. Furthermore I am most pleased to know that you found the clean and comfortable as well as the breakfast being excellent. I shall be sure to share your...

Juba, South Sudan
Reviewed 13 October 2016

I was there for a training. I enjoyed it. I ONLY didn't feel well for not receiving slipper as I didn't go with a pair. I did ask for it, but was assured to receive while it didn't happen till I left the hotel. I would therefore, like to suggest that let there be pairs of slippers in each room...

Review collected in partnership with Tsogo Sun Hotels
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Thank kandyangj2016
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. Please accept my apologies due to the fact that you did not receive a pair of slippers in your room, after you were assured that you would receive it. We place gowns and slippers in our Suites, as part of the offering of those particular rooms. Furthermore I...

Durban, South Africa
Reviewed 13 October 2016

Our room was very clean. By far the cleanest Sun hotel we have used thus far. The staff is friendly yet professional. The breakfast was good. Lots of fesh foods to choose from. First impressions are lasting impressions! We will go back.

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Thank pearlm26
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. The Team and I are most pleased to know that you had an enjoyable stay and that we could make your stay that much more comfortable. We look forward to welcoming you back soon. Kind Regards Nabila Cassim Deputy General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 

Additional Information about Southern Sun Newlands

Address: 7 Main Road, Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Price Range: $160 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Southern Sun Newlands Cape Town, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Newlands staff and other travellers.
2 questions
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1 month ago
Bern, Switzerland
11 months ago

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Questions? Get answers from Southern Sun Newlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Superior Rooms, higher floors facing the mountain always a good option.”
 of 5 bubbles mohammedm997, 16 Jan 2017 | Read review
“accesability we could get around anywhere from where the hotel is situated.”
 of 5 bubbles 498fionap, 14 Dec 2016 | Read review
“Ask to have your special needs or wants to be kept on-line. Example if you only like a shower or bath and shower in your room.”
 of 5 bubbles pearlm26, 13 Oct 2016 | Read review
“Ask for a mountain view room”
 of 5 bubbles elmarien2016, 13 Aug 2016 | Read review
“Mountain view higher floor level”
 of 5 bubbles Gilda18, 20 Jun 2016 | Read review
5 of 5