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Southern Sun Pretoria

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#11 of 73 Hotels in Pretoria
Certificate of Excellence
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Southern Sun Pretoria
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220 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Secunda
1 review
Reviewed yesterday NEW

Rooms very nice and clean. treatment by staff good and respectful. Enjoyed breakfast. Well treated during checking in and check out, my luggage well taken care of. I could not eat dinner because I wanted room service but I was told that my vouched did not cover that, and I accepted.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank juttys
Grahamstown, South Africa
Level Contributor
3 reviews
Reviewed 2 weeks ago

I often stay in the tsogo/southern sun hotels, especially in Johannesburg and port Elizabeth, where I have come to expect a relatively comfortable stay and pleasant staff. By comparison, the Pretoria hotel falls far short. The food was not good, the restaurant untidy and staff inattentive. My room, was hot and stuffy, and the noisy air conditioner did nothing to... More 

Helpful?
Thank youngcs2001
Management response:

Good Afternoon Let me say from the onset that delivering great guest service is key. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. This is certainly not indicative of our normal high standards. I can assure you that the nessary corrective action and measures has been taken and put in place. I am... More 

Durban, South Africa
1 review
Reviewed 3 weeks ago

These cannot be regulated it must be purely voluntary.They should be better left to option of individuals as a matter of conscience.We cannot regulate nor can we regulate how mucheach individual should give as a tip.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank san803
Management response:

Good Afternoon Thank you very much for your feedback. We at Southern Sun Pretoria pride ourselves on the qulaity of service that we deliver. Your feedback has not fallen on deaf ears and I can assure you that the relevant corrective action has been taken and put in place. More 

Durban, South Africa
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

The two ladies who checked me in were not friendly and welcoming at all. Maybe they had had a bad day. My sleep was rudely interrupted by hooting taxis outside my window. When I had breakfast I almost choked on the fish scales which had not been removed. Horrible!

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank mlondolozim2016
Management response:

Good Day Let me say from the onset that deilvering great guest service is key. We at Southern Sun Pretoria pride ourselves on the qulaity of serivice that we deliver. I want to thank you for your feedback and can assure you that the relevevant corrective and measures has been taken and put in place. More 

nelspruit
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 October 2016

The room was clean and the service was good but the food was not nice at all.I was impressed by the surprise birthday cake that they baked for my friend and it was very sweet to sing happy birthday for her.We enjoyed our evening and we have beautiful photos.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank lungilem2015
Management response:

Good Day Thank you so much for your valuable feedback. We at Southern Sun Pretoria pride ourselves on the quality of serivice that we deliver. I can assure you that we have looked into your feedback and that the necessasy corrective action and measures has been taken and put in place. The team and look forward to seeing you again. More 

Pretoria, South Africa
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2016

We booked conference facilities for a week and the service was good, venue clean tidy. above all i have enjoyed the food. The staff was efficient, visible and available throughout the week. well done guys, keep up the good work.

Helpful?
Thank Matlale
Dominic A, Front Office Manager at Southern Sun Pretoria, responded to this review

Dear Matale, Thank you for taking the time to inform us on your recent stay at the hotel. Thank you for the excellent feedback as this not only shows that we are on the right track, but is also a motivator to keep on delivering the high standard that we strive to deliver to all our guests. I hope we... More 

East London, South Africa
1 review
Reviewed 13 October 2016

I enjoyed my stay there the room was conducive for me and it met my expectations. except the bad experience with the iron. I had a good interaction with staff at the kitchen and were very helpful. The other thing that I feel you need to look into is at the gate we spent a lot of time there and... More 

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank 536siyabulelag
Management response:

Good Afternoon Let me say from the onset that delivering great guest service is key here at Southern Pretoria. We pride ourselves on the quality of serivice that we deliver. We are very grateful for your valuable feedback and I can also assure you that it is not falling on deaf ears. More 

Nelspruit, South Africa
Level Contributor
7 reviews
3 hotel reviews
Reviewed 7 October 2016

I enjoyed my stay at this hotel, from checking in, to the food both breakfast and candle lit dinner, the room where I slept in, the bathroom with everything I needed, the music played on the piano and the best room service, the swimming pool with relaxing outdoor patio next to the bar.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank gugufridahn
Management response:

Good Afternoon Thank you very much for your feedback. The team and I are so happy that you enjoyed your stay with us. This is certainly indicative of our standards and service we strive to deliver. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. We look forward to welcoming you back in the... More 

Vanderbilpark
Level Contributor
3 reviews
Reviewed 29 September 2016

I always use this hotel whenever am in Pretoria (5 days in a month) due to its closeness to amenities e.g. restaurants, mall, etc. Even if the meeting is nearer OR Tambo airport, I prefer to stay in this hotel, travel all the way. The food is the best both breakfast and dinner. Use of internet cafe, WiFi always working.... More 

Helpful?
Thank usandam
Management response:

Good Afternoon The team and I are delighted that you choose to stay with us and for your wonderful feedback. Here at Southern Sun Pretoria we pride ourselves on the quality of service that we deliver. Delivering great guest service is key and the team and I look forward to seeing you again. More 

Karachi, Pakistan
Level Contributor
241 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 28 September 2016

Southern Sun is an excellent hotel with good services. Staff is friendly and rooms are spacious. Room services are good and restaurants has number of items on the menu list. Overall a good experience of living at this property. Highly recommended.

Helpful?
Thank MudsMuds
Management response:

Good Day Let me say from the onset that delivering great guest service is key. We value your feedback and are so thrilled that you enjoyed the hotel and our services. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. We hope to see you in the not to distant future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Located within walking distance of the city centre, the business hub and several top-notch attractions, the Southern Sun Pretoria Hotel is a favorite amongst visitors to South Africa's capital city. While you’re there be sure to visit the Zoo, the State Theatre and the Union Buildings. A stay at this luxury hotel will have you falling in love with this charming city in the blink of an eye. ... more   less 

Additional Information about Southern Sun Pretoria

Address: cnr Steve Biko and Pretorius Streets, Arcadia, Pretoria 0083, South Africa
Region: South Africa > Gauteng > Pretoria
Price Range: $136 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Pretoria 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Southern Sun Pretoria Hotel Pretoria
Hotel Style:
#5 Business Hotel in Pretoria
#8 Luxury Hotel in Pretoria
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Questions & Answers

Questions? Get answers from Southern Sun Pretoria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not overlook the busy road”
 of 5 bubbles youngcs2001, 16 Nov 2016 | Read review
“Rooms facing the pool are quieter, but all the rooms I've used whether a suite, family or standard are spacious and homely.”
 of 5 bubbles usandam, 29 Sep 2016 | Read review
“Don't choose a room facing the road!”
 of 5 bubbles JeromeKiley, 23 Sep 2016 | Read review
“Get a room overlooking the pool”
 of 5 bubbles dublinmammy2014, 26 Aug 2016 | Read review
“Pool-facing”
 of 5 bubbles Y6874AHrichardr, 22 May 2016 | Read review
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