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We were booked into this hotel as a large group and the first impressions of the interior were good. That was about as good as it got however!
I have read many of the reviews since I returned to the UK and all the complaints...More
1 Thank dagger17
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 3 weeks ago
We appreciate you taking the time to share your recent experience. On behalf of my entire team, I apologize for falling short of your expectations. All were shared with the managers concerned in an effort to improve restaurant offering and service in general....More
First impression on arrival was great. Room was large with comfy bed and great view of Union Building. Part of a group tour and sorting of bags was chaotic, easiest to take own bags to room. Manager suggested eating in buffet restaurant. Fortunately I went...More
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 4 weeks ago
Thank you for taking the time to post a survey in regards to your recent stay at the Sheraton Pretoria Hotel.
As we pride ourselves on delivering a memorable hotel experience at all times, we have unfortunately fallen short of our goal during...More
We last stayed in a Sheraton when we were in America and were looking forward to our stay in Pretoria, expecting high standards. It started well with the stunning reception area and the huge bedroom and spacious bathroom. Then we noticed that we didn't have...More
Thank Claire C
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 13 December 2017
Dear Claire C,
Thank you for your detailled feedback regarding your recent stay. Please accept our apology for the inconvenience caused due to service inconsistencies. Your concerns were shared with the relevant teams for preventative action.
We hope to have another opportunity to welcome you...More
Room was ok, we spend a great deal of time in and out of Hotels around the world for business and pleasure - all amenities there but I can say anything spectacular. Room was at least clean and comfortable but its annoying to have to...More
If there was a rating lower than one I would give it to this hotel.
Sure, the building is lovely and gives a sense of luxury, the rooms are large and well equipped and we enjoyed an excellent meal in the restaurant one night.
1 Thank Newforestgeoff
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 4 December 2017
Thank you for providing us with your detailed response with regard to your recent stay. Needless to say I was very disappointed that we were clearly unable to live up to your expectations and wish to offer you our sincere apology for the...More
US$77 - US$157 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Business Hotel in Pretoria
#9 Luxury Hotel in Pretoria
Number of rooms
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