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Arrived from airport rather tired around 9.30pm.Told room would not be ready until 2pm but would see what they could do.It eventually came to light that there was industrial action which effected both the kitchens and cleaning staff.Did not get into room until c.3pm.Dinner in...More
The hotel aims at being luxury, but the old and noisy rooms (single pane windows next to a busy street) and a highly variable service makes the experience quite disappointing. It took hotel staff half an hour to find me an available room last time...More
Thank Jam R
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 1 November 2016
Dear Jam R,
It's quite alarming to see that you've left our property with only negative memories of the hotel and neighborhood. This is truly not reflective of our normal operations and on behalf of everyone at the Sheraton Pretoria Hotel I wish to convey...More
Upon arriving at the Sheraton Pretoria Hotel you are greeted with the beautifully manicured parklands across the road around the Union Building and into an outdated foyer of one of the premier hotels in Pretoria.
The room itself was average considering the rate i was...More
We booked into the Sheraton after a Ravos rail trip. The hotel had been informed that we were celebrating a special anniversary and we were totally spoilt. We can't thank the staff enough for what they did for us. The hotel would have been amazing...More
Thank Sarah C
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 21 October 2016
Dear Sarah C,
Nothing gives us more pleasure than spoiling our guests, especially on special occasions. We were honoured that you decided to celebrate your anniversary with us.
Our associates love what they do and we really appreciate your kind words of appreciation which were...More
Very helpful staff who sorted out our transfer from the airport and also corrected an error in our booking that had us in a double bed rather than a twin as requested - all no problem. We had a bar snack at lunchtime and a...More
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 13 October 2016
It's always so pleasing to receive such positive feedback when our associates are able to provide an effortless experience. Thank you for sharing your wonderful experience online.
We are looking forward to your next visit.
If you are an SPG member then you have free wifi access anywhere in the hotel. Otherwise you can use their computers in the complimentary business lounge on main floor, or pay for wifi on your own device for use in your... More
If you are an SPG member then you have free wifi access anywhere in the hotel. Otherwise you can use their computers in the complimentary business lounge on main floor, or pay for wifi on your own device for use in your room. However, signing up as an SPG member is free and simple, and in my opinion well worth it even if just for the free wifi for your stay.