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Protea Hotel Pretoria Hatfield

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Protea Hotel Pretoria Hatfield
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110 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Cape Town Central, South Africa
Reviewed 3 weeks ago

Rooms was standard and tasteful. Overall appearance need a bit of attention specially the passage ways. Actually met requirements but not to the fullest as per request. Hotel staff very helpful and accommodative but at times not very reliable with requests to be carried over.

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Helpful?
Thank 641carelr
PH-Hatfield, General Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear 641carelr, Thank you for taking my call earlier, it was nice to talk to you. Please accept my apologies for the inconvenience caused by not following through on your request for halaal catering, it by no means reflect the usual high standards in service we pride ourselves in. The manner in which you described your dealings with some of...

Shanghai
Reviewed 19 October 2016

This is a comfortable older style hotel, great location if you're in Pretoria for the rugby as it's a 15 minute walk to the ground. Convenient parking at the hotel. Friendly and efficient staff and a good breakfast

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Helpful?
Thank GraemeShanghai
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear GraemeShanghai, Thank you for taking the time to share your feedback regarding your stay with us. Our goal is to ensure each GUEST has a memorable experience and I am delighted that we achieved that during your stay. We hope to have the opportunity of welcoming you back soon! Kind Regards, Paulina Wehmeyer Rooms Division Manager

Nottingham, United Kingdom
Reviewed 8 October 2016 via mobile

This is a typical city hotel, tight parking, small rooms, tight corridors and small bar and dining room. Finding the entry to the parking is difficult due to buses, taxis, bill boards and traffic distracting you. We ended up going into the exit!! The staff were very friendly and helpful. The linen was clean and crisp but we had a...

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Helpful?
Thank 965stuartr
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear 965stuartr, Thank you for taking your time to send us your feedback regarding your recent stay with us. Although our aim is to ensure our GUESTS have a memorable experience with us, I am disappointed to see that we did not accomplish that during your stay. Please accept my apologies that you were left wanting more regarding the size...

Reviewed 20 September 2016

This is one good place i stayed during my trips to South africa, the have one of the best staffs with awesome smiles. I had few issues checking-in but that was quickly resolved and the black lady at the reception made sure i enjoyed my short stay.

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Helpful?
Thank ephraimboi
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Good Day ephraimboi, Your valued feedback is appreciated and we are glad to see that you had a lovely stay. All our STAFF aim to ensure GUESTS are assisted quickly, professionally and with a friendly touch. I am delighted to see that their efforts are being noticed and I will ensure that they see your feedback and that recognition is...

Reviewed 2 September 2016 via mobile

From outside you will not even see it but just walk in those smiles professional and speedily assistance awaits you .it is very convinient just outside the mall and a series of restaurants very close to a tyre shop had a car serviced while I was in a meeting. As an international traveller it was easy to get to the...

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Helpful?
Thank Mpho S
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear Mpho S, Thank you for taking the time to send us your feedback regarding your recent stay with us. I am delighted to see that we did not just meet but we exceeded your expectations. It is our aim to leave our GUESTS with a memorable experience and your positive feedback shows we are on the right path. Thank...

Auckland, New Zealand
Reviewed 24 August 2016

The hotel is approximately a 500 meter walk from the Hatfield Gautrain Station and was very easy to find. The area is mostly residential but there is a small shopping center across the road that has a supermarket. Close to the hotel is plenty of "fast" food places to eat. There was always plenty of people around. But if were...

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Helpful?
Thank Marie_Holdy
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear Marie_Holdy, Thank you for taking the time to send your feedback regarding your recent stay with us. Our service delivery is a key aspect of our hotel and I am concerned to see that it not the service that you experienced during your stay with us. It is important for us to know as we believe if we fail...

Gaborone, Botswana
Reviewed 23 August 2016 via mobile

Hotel in the city next to restaurants and mall but if you are to stay for a long time is not the best place to be,, drainage smelling and the rooms are very small if you are with children they have no place to play But the staff is the best ever

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Helpful?
Thank Evehb
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Good Day Evehb, Thank you for taking the time to send us your feedback regarding your stay with us. As a valued GUEST, we aspire to deliver exceptional service that you leaves you with a memorable experience. I am disappointed to see that this was not the case during your stay. Please accept my sincerest apologies for the smell you...

Pretoria, South Africa
Reviewed 11 August 2016

i just wanna talk about the food at Protea hotel, it is terrible believe me. i didn't like the menu and on some the taste. tonight the porridge was half cooked and there was no rice or samp to supplement it, i mean really?but otherwise the staff's service is perfect, esp. Mapula, its pity i don't know her surname but...

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Helpful?
Thank coniraswi
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear coniraswi, Thank you for taking the time to send us your valuable feedback regarding your stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the poor food quality you received at our restaurant. We...

Reviewed 25 July 2016

I enjoyed myself. It was clean and comfortable and the staff were competent. It's unfortunate that there was no water in the morning and no sense of urgency to assist us when we reported it. The lift also malfunctioned and I had to take the stairs to offload my luggage.

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Helpful?
Thank Treemonkey J
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear Treemonkey J, Thank you for taking the time to send us your feedback regarding your recent stay with us. As we constantly strive to deliver exceptional service that leaves our GUESTS with a memorable experience. It is a concern to see that we did not achieve that during your stay. Please accept my sincerest apologies for the fact that...

Reviewed 23 July 2016 via mobile

Having to wait 20 minutes to check in while staff chat to non-guest friends. Being woken up constantly while other guest slam doors, talk so loudly they were heard in the cape and than had a party along with a strong BO smell on bedding are some of the pleasures awaiting me for my stay. Never ever again will i...

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Helpful?
Thank Brett B
PH-Hatfield, Rooms Division Manager at Protea Hotel Pretoria Hatfield, responded to this review

Dear Brett B, Thank you for taking the time to complete the GUEST Satisfaction Survey in regards to your recent stay at the Protea Hotel Pretoria Hatfield. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the tardy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Sophisticated Pretoria accommodation. Protea Hotel Hatfield is situated in the trendy and upmarket suburb of Hatfield. Ideally positioned close to tourist attractions, business centres, shopping malls, embassies and sports stadiums. What more could a business or leisure traveller ask for? It also offers easy access to a host of entertainment venues and restaurants in Pretoria, as well as the Union Buildings and University of Pretoria. The Protea Hotel Hatfield comprises 119 contemporary rooms, designed to offer fashionable yet comfortable accommodation in Hatfield. Every room offers en-suite bathrooms, air-conditioning, colour LCD televisions, Wi-Fi connectivity and secure digital safes. Bring the kids and take advantage of babysitting services and a 24-hour reception desk, or enjoy satellite TV channels and the bar facilities. As a central hotel in Pretoria, the Protea Hotel Hatfield is located within walking distance of leading attractions and landmarks in Pretoria. These include the University of Pretoria, Loftus Versveld sports stadium and the Hatfield Gautrain station, as well as bus routes and 24-hour medical centres. Enjoy easy access to all major roads and highways, as well as to O.R. Tambo Airport and the city of Johannesburg. Whatever your reason for travelling to Pretoria, you could not ask for a more perfect location for your Hatfield accommodation requirements. ... more   less 

Additional Information about Protea Hotel Pretoria Hatfield

Address: 1141 Burnett Street, Pretoria 0083, South Africa (Formerly Protea Hotel Hatfield)
Region: South Africa > Gauteng > Pretoria
Price Range: $61 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel Pretoria Hatfield 3*
Number of rooms: 119
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Pretoria Hatfield staff and other travellers.
3 questions
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maine
3 months ago
Zaria, Nigeria
10 days ago
Zaria, Nigeria
10 days ago

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Questions? Get answers from Protea Hotel Pretoria Hatfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms more to the backside of hotel not experiencing a lot of the noise levels.”
 of 5 bubbles 641carelr, 16 Nov 2016 | Read review
“request rooms away from the elevators and as higher floor as possible.”
 of 5 bubbles Marie_Holdy, 24 Aug 2016 | Read review
“quiter room”
 of 5 bubbles coniraswi, 11 Aug 2016 | Read review
“I had no problem with the accomodation. Sadly Breakfast is not included in the tarrif”
 of 5 bubbles 558lesleyn, 19 Jul 2016 | Read review
“The smallest rooms will give you claustrophobia”
 of 5 bubbles Jan018, 29 May 2016 | Read review
5 of 5
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