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The Waterfront Hotel and Spa

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The Waterfront Hotel and Spa
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186 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Vanderbijlpark, South Africa
Reviewed 1 week ago

i was there in 15 June 2016 the hotel is great, clean, spacious, and quiet. The staff is friendly. Mmmmmmmm their breakfast is wow my husband is always talking about the breakfast of Waterfront. Ushaka Marine is not far its 10 minutes walk. WIFI network is clear. I tried to book again for December but they are fully booked

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Helpful?
Thank MphoPatsa
Johannesburg, South Africa
Reviewed 2 weeks ago via mobile

We spent Thursday 17th November 2016, at this hotel. Place was recommended as it is close to where the MSc cruise ship embark takes place. We took an Uber from the King Shaka Airport, it's about a 40 min drive, we traveled about 7pm so missed the traffic. Unfortunately there is alot of construction happening around the hotel so we...

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Helpful?
Thank bazzer1911
Pietermaritzburg, South Africa
Reviewed 3 weeks ago

Small, clean and clean rooms. Shower area does not have a door therefore water gets out and rolls into the carpet area where you sleep (probably the reason for the musty smell). No movie channels and the tv signal is very poor hence the snowy picture. Free wi-fi is a bonus when there is nothing to watch on tv. Extremely...

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Helpful?
Thank Colin247
Keighley, United Kingdom
Reviewed 3 weeks ago

The room was not perfect in so far as there was a stain on the ceiling and cracking to the coving in the bedroom. Workmen started on replacing the sewer pipes at 6.45 and finished at 4.30 so it was very noisy. The port was also noisy all through the night.

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Thank john b
Swaziland
Reviewed 4 weeks ago

Great rooms, very friendly staff,tasty meals. walking distance to Ushaka marine, easy to find, it was my first time driving to Durban alone didnt get lost one bit. GPS took me straight there. Except that its at the end of the road and they have to fix the place opposite it looks scary and shabby.

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Helpful?
Thank nicolenP3252DU
Johannesburg, South Africa
Reviewed 14 October 2016

Until staff, especially at reception, are well trained the hotel will lose regular travelers such as myself. They would simply move to a hotel next door. The back office does not seem to support or take instruction from the front office. You've got to remind them at least 3 times (in my case) for them to take them seriously -...

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Thank mudzulip
A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 9 October 2016 via mobile

They have clean room secured parking the staff its welcoming a gym that one can use during your stay at the hotel the WIFI its 100% accesible anywhere inside the hotel yard they serve the one of the best breakfast in town.Thnx Waterfront You Been Good To Us

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Thank A TripAdvisor Member
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always.

durban
Reviewed 7 October 2016

Excellent location, beautiful room delicious food. Decor was on point,the food was delicious and there was a variety of food and the menu was different everyday. The staff at the restaurant was friendly, they greeted us and made sure that we were comfortable.

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Helpful?
Thank xolilem164
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always.

Durban, South Africa
Reviewed 2 October 2016

I really will not recommend the restaurant to any body. The hotel was very nice including some of the staff but overall rating was poor. I strongly recommend that the industry send their kitchen staff for hospitality training

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Helpful?
Thank sr922
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience. We have taken note of your comments and have addressed the matter with the different departments,we apologize for any inconvenience that we may caused. Once again, we value your comments...

bern
Reviewed 27 September 2016 via mobile

The waterfront hotel is located in the harbour district of durban. The location is not bery touristic and you'll need a car to get around, but for us, this worked. From the outside it looks a bit shabby bit once your inside this is forgotten. The interior is bright and modern. The staff at the reception was efficient though not...

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Helpful?
Thank BernVali
JacoSV, General Manager at The Waterfront Hotel and Spa, responded to this review

Dear Valued Guest I hope you well and in good spirits. Thank you so much for taking the time to give us your feedback about our hotel and your experience.We look forward to welcoming you back to aha The Waterfront Hotel and Spa in the near future. Assuring you of our best attention always.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Three Cities Waterfront Hotel and Spa (Formally known as the Three Cities Docklands Hotel) is located in the historical Durban Point Precinct. On the door step of Ushaka Marine World, Durban ICC and the famous Durban Golden Mile. The Three Cities Waterfront Hotel and Spa offers a quiet oasis overlooking the Durban Harbour. Offering Wodka Restaurant and three conference venues, The Three Cities Waterfront Hotel and Spa is enjoyed by the local artist crowd. Historical Walls have been retained to envelope the recently refurbished Three Cities Waterfront Hotel and Spa. ... more   less 

Additional Information about The Waterfront Hotel and Spa

Address: 40 Mahatma Gandhi Road | Durban Point Waterfront, Durban 4000, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $88 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Waterfront Hotel and Spa 3*
Number of rooms: 83
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Durban
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Questions & Answers

Questions? Get answers from The Waterfront Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner suites”
 of 5 bubbles MphoPatsa, 23 Nov 2016 | Read review
“chose harbour facing rooms - better views”
 of 5 bubbles Colin247, 14 Nov 2016 | Read review
“The room was clean.”
 of 5 bubbles sr922, 2 Oct 2016 | Read review
“A bar fridge should be made available in rooms and the air conditioning is very bad ”
 of 5 bubbles owenm459, 26 Sep 2016 | Read review
“Ensure that the air circulation vents in the toilets work.”
 of 5 bubbles prinishak, 21 Sep 2016 | Read review
5 of 5
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