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2018-02-04 2018-02-05
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    The Palace All Suites

    211 O.R. Tambo Parade, Durban 4001, South Africa
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    2018-02-04 2018-02-05
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    US$74
    US$72
    SAVE US$2
    US$74
    US$74
    Traveller (51)
    Room & Suite (50)
    Pool & Beach (9)
    Overview
    • Excellent40%
    • Very good31%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Pool
    Non-Smoking Rooms
    Room Service
    Kitchenette
    Meeting Rooms
    Dry Cleaning
    Free Parking
    Air Conditioning
    4.0 Star Hotel
    All hotel details
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    Rooms
    Feb 4Feb 5
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (205)
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    1 - 5 of 201 reviews

    Reviewed 1 week ago via mobile

    Presently staying here. Do not advice anyone to book here as the towel availability situation here for both beach and in room is pathetic. Forever not available abd staff are not very helpful. Other guests that I spoke to are also continuously complaining about the...More

    Thank slxtravel
    Response from Shamini P, General Manager at The Palace All SuitesResponded 1 week ago

    Thank you for your feedback and I apologize for the inconvenience caused. Please advise me on which manager you addressed with regards to the issues you were experiencing so that I can address the service received with them as this is not the standard of...More

    Reviewed 3 weeks ago

    The reception and out stay at The Palace was perfect. Its location is perfect, place clean and refreshing. The Palace suited our stay for the duration of our holiday. Keep it up... and I am likely to recommend the place to someone else...

    Review collected in partnership with this hotel
    Thank 560ethelm
    Response from Shamini P, General Manager at The Palace All SuitesResponded 2 weeks ago

    Thank you for taking the time to tell us about your experience. We are so glad that you enjoyed your stay and we look forward to always welcoming you back.

    Reviewed 5 weeks ago

    Excellent resort for a family vacation. The location is great - very central. staff are very helpful and patient. rooms were clean and tidy. room service was great and apartments were ideal for a vacation. linen needs some attention.

    Review collected in partnership with this hotel
    Thank mansooklalnarsair
    Response from Shamini P, General Manager at The Palace All SuitesResponded 4 weeks ago

    Thank you for taking the time to tell us about your experience and we are so glad that you enjoyed your stay. We look forward to always welcoming you back.

    Reviewed 10 December 2017

    On-site maintenance person needed to attend to technical problems immediately. Night shift manager (Harry) needs to improve customer care service, was not helpful at all during a crisis. Generally accommodation and other personnel was fine. Lunch and dinner price prices a bit steep. TV channels...More

    Review collected in partnership with this hotel
    Thank sydneym922
    Response from Shamini P, General Manager at The Palace All SuitesResponded 16 December 2017

    Thank you for taking the time to tell us about your experience and I assure you that the issues mentioned will be addressed to ensure improvement.

    Reviewed 5 December 2017 via mobile

    checked into the palace yesterday and will still be here till the 9th December 2017. very curteous, friendly and polite staff, beautiful hotel but im giving this place an average rating for not getting the basics right so far - 1. i had to ask...More

    Thank Ridhwaan O
    Response from Shamini P, General Manager at The Palace All SuitesResponded 11 December 2017

    Thank you so much for taking the time to tell us about your experience. I agree with you when you say that the basics should be done brilliantly and I apologize for the inconvenience caused to you. I assure you that this is not the...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Things to do
    • Pool
    Details
    • Price range
    • US$78 - US$163 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 76
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Priceline, Booking.com, Orbitz, HotelQuickly, Cancelon and TripOnline SA so you can book your The Palace All Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • South Africa >
    • KwaZulu-Natal >
    • Durban
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    Traveller (51)
    Room & Suite (50)
    Pool & Beach (9)
    Dining (2)
    Hotel & Grounds (46)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    fiona s
    21 July 2017|
    Answer
    Response from Boschie | Reviewed this property |
    Yes they do. you might have to pay a deposit but will get it back when you hand the towels back. Enjoy !
    1
    Vote
    VrajaV
    18 January 2017|
    AnswerShow all 3 answers
    Response from Kate W | Reviewed this property |
    we stayed in a "hotel room" not a self catering apartment. all the rooms at the Palace have a sea view...but try and get a room on the higher floors for better views?
    0
    Votes
    Room Tips
    "Yes, I handed a tip for Mandisa as she was not in when we checked out."
    Read review
    "14th floor is the best"
    Read review
    "As the room has its own bar fridge, you can also provide yourself with nice goodies for breakfast or lunch."
    Read review
    "All was excellent except room did not have an updated menu for room service."
    Read review
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