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Southern Sun Elangeni & Maharani

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#2 of 41 Hotels in Durban
Certificate of Excellence
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Southern Sun Elangeni & Maharani
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1,605 Reviews from our TripAdvisor Community

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There are newer reviews for Southern Sun Elangeni & Maharani
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Showing 1,523: English reviews
Pretoria, South Africa
Reviewed 2 weeks ago

This is one of the busiest hotel on beachfront BUT non guests are allowed on the premises with no controlled access especially to pools where it becomes overcrowded and as guests our kids are left miserable. Breakfast is superb but the long long queues story waiting to be seated is still an issue for my family especially with lack of...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Thabang S
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valued feedback. During busy periods, breakfast is served in four various venues across the complex from 06h30 - 10h30 daily. There are notices in all lifts advising Guests of these venues, where they are situated and the operating times. Guests are also advised that our breakfasts are...

Gauteng
Reviewed 2 weeks ago

Poor room quality, poor service and terrible parking facilities during peak periods when you are forced to park in the overflow parking spots which also over flows and then you are sent to the over-over flow parking which has construction material strewn all over.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank FranNadar
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Unfortunately we have limited on-site parking, which was already sold out when you made your booking on 20 December, hence the off-site / overflow parking facility was offered to you as an alternative to street parking(there is no charge for this facility). The arrangements for use of this facility was...

Cape Town Central, South Africa
Reviewed 2 weeks ago

Jam packed over the festive season the staff at Elangeni managed to cope with all the people and still had a smile. Breakfast was very good as always and the staff kept the dishes full and our cups full. Housekeeping kept our room up to standard, we ordered room service once and it was fast service with very tasty food....

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Helpful?
Thank IlzeMoller
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am delighted that you enjoyed your holiday and look forward to welcoming you back soon. Regards Samantha

Rustenburg, South Africa
Reviewed 2 weeks ago

I did book parking in advance and paid for it upon checking in. On my first night I returned to the hotel after supper and was told that the parking was full in the hotel and that I should park at the overflow parking. The over flow parking is an empty lot a few blocks away from the hotel. I...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank ahmedt2017
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thanks you for taking the time to post your review and for contacting our Customer Contact centre, which I have responded to. Please accept my sincere apologies for the manner in which the incident regarding the lack of parking was handled by the duty Manager. He should most certainly have come to meet you to discuss the matter personally. Due...

Pretoria, South Africa
Reviewed 2 weeks ago

Rates must Fall!!!!! we pensioners cannot afford a holiday at Christmas it is discriminating to the aged not our fault if the Lord gave us such a long and healthy life so Tsogo Sun look after your Elderly

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank ismaile2017
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Unfortunately, we are unable to offer discounted rates during peak season. In line with international trends as well as the airline industry, rates fluctuate according to demand and there is a high demand for rooms on the beachfront in Durban over the Festive season. Regards Samantha

Reviewed 2 weeks ago via mobile

I checked into the hotel last night, compared to the other hotel entrances, there was no security. Instead there were a group of youngsters blocking the entrance and smoking hubbly. I get told there is no parking, yet i took a walk in the basement, lo n behold there are parking spaces. I counted in over 5 free parking spaces,...

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Helpful?
1Thank sumaya001
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for your arrival experience. During season we do have additional security at the hotel, who patrol the floors and request the youngsters to disperse. Unfortunately they move from area to area within the hotel and do not give the staff...

Reviewed 2 weeks ago via mobile

As soon as we checked in we walked around to check out the facilities.All the pool areas were filthy and the water murky. Upon entering the hotel room my hay fever triggered.This usually serves as an indicator that the carpets are dusty or that there are mould spores in the room. After an hour of trying to speak to the...

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Helpful?
Thank MediocrityPhobic
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Unfortunately I am unable to identify you from your user name, so am unable to comment on your experience. I am aware of an instance where Andrew, our Rooms Division Manager moved a guest to Garden Court Umhlanga, due to us not being able to...

Johannesburg, South Africa
Reviewed 2 weeks ago

very old and outdated rooms,bathrooms are a disapointment, poor service, boring breakfast and not a typical highclass beach front property. honestly, look aroud, there are better properties for much cheaper, and the beach in front of the hotel is disgustring.

Review collected in partnership with Tsogo Sun Hotels
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Thank 962asimai
Durban, South Africa
Reviewed 2 weeks ago via mobile

You know when that low blood sugar moment hits & you're ready to chew on your own thigh Well that was my story that led me to the Buffet at Elangeni for dinner. Even with a jam packed capacity for dinner, we got a table for two. The offerings are extensive & food quality is top notch. The stir fry...

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Helpful?
Thank N C
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am delighted that you had a great meal experience at Lingela and look forward to welcoming you back to try our other restaurants. Regards Samantha

Johannesburg, South Africa
Reviewed 3 weeks ago

The hotel had a Great vibe and warm welcome. All the employees that I met were willing to help and give guidance. One young man even carried my heavy bag down the stairs to the underground parking which was very noble. Keep up the good work

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank ticharwas
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. I am delighted that you enjoyed your stay and look forward to welcoming you back soon. Regards Samantha

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 

Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $197 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Hotel.de and TripOnline SA so you can book your Southern Sun Elangeni & Maharani reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Elangeni & Maharani staff and other travellers.
13 questions
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Questions? Get answers from Southern Sun Elangeni & Maharani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enjoyed the seaside view”
 of 5 bubbles 838quintond, 10 Jan 2017 | Read review
“Rooms with sea-views not so suitable for children as the windows open easily”
 of 5 bubbles pebbles2_13, 8 Jan 2017 | Read review
“Nice Buffet, good Service,Very good Conference Facilities.”
 of 5 bubbles 798joeyv, 8 Jan 2017 | Read review
“we prefer staying in the higher floors, further away from the street noise”
 of 5 bubbles IlzeMoller, 3 Jan 2017 | Read review
“Ask for room facing ocean and higher up.”
 of 5 bubbles 557rays, 15 Dec 2016 | Read review
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