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Southern Sun Elangeni & Maharani

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#2 of 42 Hotels in Durban
Certificate of Excellence
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Southern Sun Elangeni & Maharani
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1,543 Reviews from our TripAdvisor Community

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Showing 1,461: English reviews
Johannesburg, South Africa
Reviewed 5 October 2016

I normal use more modern hotels but this time I wanted to be as close to that awesome restaurant as possible and because a colleague had also booked there I followed suit and I regretted it because after flying into the city and working the whole day on arrival: 1. the security guard at the ground parking entrance (peeping through...

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Helpful?
1Thank rato_11
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the manner in which the security addressed you upon arrival. The reason we encourage Guests to check in prior to parking is due to us not having a lift from the basement parking to the lobby. Guests are encouraged...

pretoria
Reviewed 4 October 2016

I've stayed here many times and think I probably will for many more times. I love the location, I love the view, the breakfast is always yummy and the hotel is always clean. You pay your price but it's worth it. Also I'm quite impressed with the latest refurbishments. What I do feel could improve though is during one stay...

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Helpful?
Thank zanah22
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the mis-information supplied by our Guest Relations team. Our role is merely to provide on-site first aid and to suggest that patients seek medical attention. We do have valid certificates available for viewing by Guests from our meat suppliers...

Johannesburg, South Africa
Reviewed 4 October 2016

Unfortunately we seem to have quite bad luck whenever we stay at Elangeni as we cannot seem to enjoy a stay without encountering issues. Firstly, the SunRands rewards program has no other benefit than earning SunRands. As a black member you would assume that some preferential treatment would be in order. However, just receiving an upgrade is more a matter...

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Helpful?
Thank Hashcdat
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Whilst the main benefit of our rewards programme is the earning and redeeming of Sunrands, our members also receive preferential rates when booking online (automatic 10% off the BAR rate). When booking on a bed & breakfast rate, the inclusive breakfast is available only in the breakfast venue and not...

Durban
Reviewed 3 October 2016 via mobile

Lovely hotel, furnishings a bit outdated and the breakfast buffet was extremely full, there was a q of people waiting until they redirected people to the sister hotel next door. There's no lift from the parking to the reception floor. The views are stunning! They where very accommodating when we requested more tea bags etc.

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Helpful?
Thank MrsMitha
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. The bedrooms at Elangeni form part of the final phase of our refurbishment programme, which is due to commence soon. We are also investigating the possibility of installing a lift from the basement to the lobby - however, this remains a challenge due to the...

Johannesburg, South Africa
Reviewed 2 October 2016

We spend the weekend at this hotel... The room was cramped and lacked any appeasing character. The sink and bath drains were blocked and the toilet dropped water continuously... although I complained... this was left unattended The noise factor was incredible... Will not return to this hotel....

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2Thank 02Slo
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. Please accept my sincere apologies for the lapse in standards experienced in your room, which was not attended to when reported. I would like to assure you that this is most certainly not the standard that we strive to deliver and your feedback has been shared with the team, in...

Harare
Reviewed 28 September 2016

Stayed at this hotel in the beginning of September. Check in was great, as we arrived early. Our room was ready. Posoletso at the front desk was very welcoming and helpful. This is a huge hotel and we got a room on the 14th floor. The lifts are quite frequent but are dated. The hotel has a dated feel to...

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Helpful?
1Thank Mikeyben
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. The bedrooms at Elangeni form part of the final phase of our refurbishment, which is due to commence soon. I am pleased that despite the dated rooms, you enjoyed your stay and look forward to welcoming you back soon. Regards Samantha

Pretoria
Reviewed 27 September 2016

The improvements can be best archieved when the bedding is accommodative of couples as we find found two beds at Room 2134 seemingly of the same sizes that could not fit us as I contonuously fell down when turning at night. The slow speed of the WIFI has to be attended as well.

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Thank markdumisam
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. The bed configuration of our twin / family rooms is 2 double beds. Unfortunately, due to the size of the bedrooms, we are unable to increase the size of the beds. We do have rooms, which have one king bed, which you may find more...

Johannesburg, South Africa
Reviewed 26 September 2016

I really really enjoy my stay at the hotel and I have received the value of my money, keep up the good work of keeping your hotel clean and friendly. Customer service was the best. I wouldn't hesitate to come back any time.

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Helpful?
Thank N9260IIrebeccam
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review. I am delighted that you had a great stay and look forward to welcoming you back soon. Regards Samantha

Port Shepstone, South Africa
Reviewed 24 September 2016

I stayed in room 304 and on several occasions could not get a hold of reception. tried at different times as well. Comfortable stay and generally met all my expectations. I was fasting and breakfast did cater for my vegan needs. Wi-Fi was very good and reliable. Bonus data if you are a rewards member. Would like to see a...

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Helpful?
Thank vpather
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback. Please accept my sincere apologies for the lapse in service standards experienced from the front desk and housekeeping teams - your feedback has been shared with the relevant managers, in order for them to take the necessary corrective steps to address these shortcomings. We look...

Pongola, South Africa
Reviewed 23 September 2016

Every thing you a doing it well keep it up and to your staff a well , even in breakfast area please pass my appreciation to all staff there, especial to Boniswa at Breakfast ,she does her work with proud, dedication, values of Hotel ,ethic morally and with smile on her face, to me she is winner of week while...

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Helpful?
Thank CaniasZakhe
Samantha C, General Manager at Southern Sun Elangeni & Maharani, responded to this review

Thank you for taking the time to post your review and for your valuable feedback, which I will certainly share with the team. I am delighted that you had a great stay and that Boniswa delivered on our service delivery promise. We look forward to welcoming you back soon. Regards Samantha

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Radiating energy and elegance across the Golden Mile, Southern Sun Elangeni & Maharani invites you to take your place in the sun. From the stylish bedrooms with breath-taking sea-views to the variety of restaurants and recreation facilities, visitors can look forward to the vibrancy, colour and culture of Durban's premier hotel destination offering more choice than ever before, from service and hospitality through to accommodation and dining. Absolutely everything under one sun! ... more   less 

Additional Information about Southern Sun Elangeni & Maharani

Address: 63 OR O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $186 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Elangeni & Maharani 4*
Number of rooms: 449
Reservation Options:
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Also Known As:
Southern Sun Elangeni Durban
Elangeni Hotel Durban
Hotel Style:
#1 On the Beach Hotel in Durban
#1 Luxury Hotel in Durban
#2 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Elangeni & Maharani staff and other travellers.
13 questions
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Questions? Get answers from Southern Sun Elangeni & Maharani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing water on a higher floor”
 of 5 bubbles G7278NJscottc, 4 Dec 2016 | Read review
“Prefer the Maharani hotel”
 of 5 bubbles 473michellen, 27 Nov 2016 | Read review
“412 was near the lifts and had a fantastic view over the bay”
 of 5 bubbles chrisgL5115YC, 9 Nov 2016 | Read review
“Any room is good, higher rooms have better views.”
 of 5 bubbles , 9 Nov 2016 | Read review
“rooms at maharani are quieter”
 of 5 bubbles srane_125311, 27 Oct 2016 | Read review
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