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Protea Hotel by Marriott Durban Edward

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Protea Hotel by Marriott Durban Edward
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313 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott Durban Edward
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Showing 279: English reviews
Vanderbijlpark, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2016

I always have an pleasant and awesome stay at this hotel. Hospitality galore, welcoming, staying and leaving is out of this world. I happen to be always the lucky fish, am getting the sea facing rooms.

Helpful?
Thank paulmN8934ZR
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear paulmN8934ZR Thank you for sharing your experience. It was a pleasure having you with us. We are delighted you enjoyed your experience and we look forward to creating more unique memories for you soon whether it be for business or leisure. Clearly, you enjoyed every aspect of your visit ... from your room appointments, to the dining options, to... More 

Gloucester, United Kingdom
Level Contributor
5 reviews
Reviewed 25 April 2016

I stayed at a very friendly hotel. Room was very comfortable and well appointed The staff were extremely helpful and accommodating. The dining room was bright and cheerful and there was a big selection at the buffet breakfast

Helpful?
Thank Patricia C
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Patricia C , Thank you for sharing your experience at the Protea Hotel Edward. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate... More 

Durban, South Africa
1 review
Reviewed 24 April 2016

Garett Fergusson, a very efficient way in making the hotel a much better environment as we are business oriented clients. Looking at the way it is going, we are so surprised at the turn around period within (6 months) which consists of improvement on the restaurant, and staff attitude, after meeting with the hotel manager.

Helpful?
Thank nina19692
Werner G, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear nina19692 , Thank you so much for your feedback. GUEST feedback is always imperative for us to ensure that our GUESTS expectations are being met and exceeded. Your previous comments were taken as a constructive criticism and it did reach the attention , also assisted in creating a commitment to ensure that the action was being taken in order... More 

Maseru, Lesotho
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 April 2016 via mobile

That is a veey good hotel that I can recoThe staff is friendly, well trained and willing to help. Room service orders do not take long. Rooms has got beautiful sea views. I really enjoyed that place and I just recommend it to everyone. The rooms are noisy in the morning

Helpful?
1 Thank Gladys M M
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Gladys M M , Thank you for sharing your experience at the Protea Hotel Edward . As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Durban, South Africa
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 April 2016

Gareth, in the restaurant, is a breath of fresh air. His commitment to ensure customer satisfaction is laudable and praiseworthy. The staff under him also display a pleasant disposition. He assisted us with the menu and choices for those at the table who preferred the ala carte instead of the buffet. Even the Chef visited our table and further assisted... More 

Helpful?
Thank Easygoing282
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Easygoing282, Thank you for sharing your experience at the Protea Hotel Edward through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and... More 

Level Contributor
5 reviews
4 hotel reviews
Reviewed 27 March 2016 via mobile

What a fantastic hotel on Durban's Golden Mile ! All staff were friendly and helpful. Parking was easy in the basement. The sea views were beautiful. The room was very comfortable. Lovely bathroom. Breakfast was reasonable using my Prokard. I will definitely stay there again.

Helpful?
Thank Muhammad A
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Muhammad We are delighted to receive your commendations about the impressive service offered . Please be assured that i will congratulate our TEAM for doing a great job. GUEST feedback is always imperative for us to ensure that we are meeting and exceeding our GUESTS expectations. Your comments are therefore appreciated , and we hope to have a privileged... More 

Province of Alicante, Spain
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 March 2016

Great location, super breakfast, nice staff, rooms and bathrooms bit dated and the room maids are very noisy in the morning. The restaurant area and corridors are nicely done, all with a colonial flair. The bathrooms could do with a renovation.

Helpful?
Thank Monika1of2
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Monika1of2 Thank you for your words of appreciation . We are delighted to receive your compliments and we will congratulate STAFF for their excellent service. Also accept my sincere apologies for the noise made during your recent stay and the bathrooms not being in good condition . I therefore confirm your concerns have been addressed and that corrective action... More 

Moreton-in-Marsh, United Kingdom
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 March 2016

We had booked this hotel, and looked at the recent reviews before arriving, and nearly cancelled. I was glad we hadn't as the staff had obviously been made aware of the feedback, as they could not do enough for us. The hotel smelt nice, it was obviously recently decorated inside, and the room we had was nice, and clean. The... More 

Helpful?
Thank Andy M
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Andy M, Thank you for your words of appreciation about the good experience you had during your recent stay at Protea Hotel Edward. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to... More 

Midrand, South Africa
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 March 2016

This was our second "attempt" to stay at this hotel and every time we were hugely disappointed. The service is terrible. The food is really not good. This hotel is not up to standard. At dinner they had very basic food - not worth the R250 per head you had to pay.

Helpful?
Thank Tastystyles
Werner G, General Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Tastystyles, You are an extremely important client to Protea Hotels and I assure you that your experience in no way represents the standard we're trying to achieve. We are as committed as ever to providing each GUEST with a most memorable and magnificent Protea Hotels service experience. Based on this, I sincerely hope you will accept my invitation to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Protea Hotel by Marriott(R) Durban Edward harks back to a time of Victorian elegance. This world-famous hotel has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott(R) Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott(R) Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $110 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Reservation Options:
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Hotel Style:
#4 On the Beach Hotel in Durban
#7 Luxury Hotel in Durban
#8 Business Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Edward staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Edward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are looking for quiet, do not get water front...the street can become pretty lively early in the morning.”
 of 5 bubbles RavenNicole, 27 Nov 2016 | Read review
“seafacing rooms have a stunning view”
 of 5 bubbles , 16 Nov 2016 | Read review
“Rooms overlooking the beach are noisy,permanent market,pleasure beach and working girls at night”
 of 5 bubbles jlangley503912, 3 Nov 2016 | Read review
“Go to another hotel”
 of 5 bubbles 123SueO, 2 Nov 2016 | Read review
“Sea Facing room ! The upper floors are better during peak season if you don't want to be disturbed by the noise on the street.”
 of 5 bubbles jacob736, 6 Sep 2016 | Read review
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