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Fairmont Zimbali Lodge

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Fairmont Zimbali Lodge
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362 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Jhb
Reviewed 25 September 2015

I have read about this hotel on many occasions but never had the chance or time to get there. Well, we finally booked in and it was exactly what i had expected. Service was brilliant, guest relations even better, the hotel is stunning and just so perfect to geatway from everything. This felt like it was on its own island,...

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Helpful?
Thank Tina N
FairmontZimbali, Guest Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear Tina N Thank you for taking the time to share your lovely review with us. We are so happy to hear that Fairmont Zimbali Lodge met all of your expectations and that you had a wonderful stay at our stunning property. Thank you for sharing your feedback about the brilliant service that you experienced as well as the Guest...

Johannesburg, South Africa
Reviewed 24 September 2015

Reservation The reservation was made through the Fairmont website, which is where I should have foreseen the beginning of a poor experience. Having made a package booking which included breakfast one is given the opinion of adding breakfast as an additional – admittedly this page does note that you should not add extras that are included in your package but...

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1Thank BryceMatthewson
FairmontZimbali, Guest Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear BryceMatthewson Thank you for taking the time to share your valuable feedback with us. We would like to apologise for the challenges that you experienced during the booking stage of your reservation, as well as any miscommunication which you feel may have taken place prior to your arrival regarding the hotel facilities. We are sorry for any inconveniences this...

Johannesburg
Reviewed 13 September 2015

From R150/day for wifi, through R35 per room service delivery, and on to R100 cocktails and R350 for a bottle of R50 cheap plonk...at every step Fairmont finds a way to shaft you. It's silly; I can't believe they make much from this compared to their rather high rates, but it has a substantive impact on one's perception of the...

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1Thank 11Chris1122
FairmontZimbali, Guest Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear 11Chris1122 Thank you for taking the time to share your review with us. We are disappointed to hear that we did not meet your expectations and that you left feeling frustrated by your experience with us. This is certainly not something that we want guests to feel when staying at our beautiful property, and we are sorry for any...

Ashford, United Kingdom
Reviewed 11 September 2015

Lovely setting , large , clean room though a little tired. Reception staff very helpful. Now for the downside. Had to eat in a restaurant 2.5 km away and wait up to 25 minutes for a shuttle to take us there. Staff in restaurant were disinterested almost to the point of rudeness. Stir fry items put in wok with fingers...

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Helpful?
Thank Medwarecat
FairmontZimbali, Guest Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear Medwarecat Thank you for taking the time to share your valuable feedback with us regarding your recent stay at the Fairmont Zimbali Lodge. We are pleased that you enjoyed the lovely setting of our beautiful property, and that you found the Reception staff to be very helpful during your stay, It is unfortunate that we were not able to...

Reviewed 6 September 2015

Venue great. Service sketchy and usually poor. Rooms great and the setting is fantastic. Hotel staff not providing a 5 star service though. Lack of onsite restaurant huge negative. Reception staff particularly poor. Service around pool non existent. Room staff great.

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Helpful?
Thank Michael F
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Michael F Thank you for sharing your valuable feedback with us regarding your most recent stay at the Fairmont Zimbali Lodge. We are glad that you found the Lodge to be a great venue located in a fantastic setting. We are disheartened to hear that the standard of service did not live up to expectations and that you felt...

Reviewed 1 September 2015 via mobile

Great service, beautiful setting, friendly staff......just simply brilliant!!!! It was a short stay and my first time there with our baby. The lodge staff ensured all amenities we requested were there. The forest walks, heated pool and private beach really clinched it for us. We will definitely return for a longer stay

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1Thank Rodney S
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Rodney S Thank you for sharing your wonderful review with us. It was an absolute pleasure having you stay at the Fairmont Zimbali Lodge and we are so glad to hear that service, setting and staff left a lasting impression on you and your family. We look forward to welcoming you back again soon. Kind Regards, The Fairmont Zimbali...

Johannesburg, South Africa
Reviewed 27 August 2015

Lovely place to stay! We were pleasantly surprised by the service and friendliness. Not ideal when on business in Durban as it is quite far out - but a definite must if you are looking for a holiday spot. The swimming pool and views are beautiful! The rooms are very spacious and comfortable. The only let down is the breakfast...

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Helpful?
Thank Delia152
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Delia152 Thank you for taking the time to share your lovely review with the TripAdvisor community. We are pleased to hear that you had a lovely stay, even though you found the location to be slightly far from where you were conducting your business. We are glad that you enjoyed the beautiful views at the Fairmont Zimbali Lodge as...

Tallahassee, Florida
Reviewed 24 August 2015

I stayed a week at the Lodge. My first few days I was alone and stayed in room 409. It is a lovely room with darkening curtains, a beautiful view, great wifi, and central heat. The bed was nice and had a pillowy yet firm feel. The bartenders are great. I enjoyed the laid back bar in the afternoon around...

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Thank AuntieAnne22
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear AuntieAnne22 Thank you for taking the time to share your lovely review with us at the Fairmont Zimbali Lodge. We are so glad to hear that you had a terrific stay and that you found the property to be peaceful and beautiful. We are sorry about the challenges that you experienced once you moved to a room to accommodate...

Johannesburg, South Africa
Reviewed 16 August 2015

We spent 3 nights at Zimbali Lodge (the Forest Lodge - not the hotel... there is a very big difference). We were looking for some peace and quiet and a place to relax. This was the perfect spot. The lodge rooms are nestled in the coastal forests, and the view from the room is just of the trees. You can...

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Thank SH27380
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear SH27380 Thank you for sharing your lovely review of the Fairmont Zimbali Lodge with us and the TripAdvisor community. We are so happy to hear that this was the perfect location for the peace and quiet that you were after, and that you left feeling completely relaxed . We are pleased that you enjoyed your stay. Thank you for...

Reviewed 16 August 2015 via mobile

Professional, friendly & helpful staff. Best buffet breakfast I have ever had! I have been all around the world and this was THE best by far. Room was very, modern & luxurious. Beautiful and huge grounds. Short stroll to beach front. Spa (one of the best I have been to), gym, multiple pools and gift store.

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Helpful?
Thank Bebesum01
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Bebesum01 Thank you for taking the time to share your wonderful feedback with us. We are so pleased that you had such a lovely stay at Fairmont Zimbali Lodge and Resort and that you found it to be paradise. Thank you for rating our breakfast buffet as the best that you have ever experienced. We will be sure to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Fairmont Zimbali Lodge

Address: Zimbali Estate | Umhlali, Ballito 4390, South Africa
Region: South Africa > KwaZulu-Natal > Ballito
Price Range: $132 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Zimbali Lodge 5*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Priceline and Jetsetter so you can book your Fairmont Zimbali Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Zimbali Hotel Ballito
Zimbali Hotel
Zimbali Lodge
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Zimbali Lodge staff and other travellers.
4 questions
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Questions? Get answers from Fairmont Zimbali Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the sea”
 of 5 bubbles , 14 Mar 2017 | Read review
“All rooms face the ocean but those on the upper floors have the bd them to have no ocean view and to be too public.”
 of 5 bubbles Mountainmann, 4 Mar 2017 | Read review
“At the end of the row of rooms at the top”
 of 5 bubbles aluettev, 28 Feb 2017 | Read review
“ask to be left alone, or you'll be easily annoyed”
 of 5 bubbles KarlKarl_Jacobs, 10 Feb 2017 | Read review
“sea view room is a must !”
 of 5 bubbles HamzaYacoob, 8 Feb 2017 | Read review
5 of 5