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Protea Hotels by Marriott Pretoria Centurion

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Protea Hotels by Marriott Pretoria Centurion
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140 Reviews from our TripAdvisor Community

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Showing 129: English reviews
Nelspruit, South Africa
Reviewed 18 September 2015

Most of the rooms are okay. The rooms facing the lake have a stench and when housekeeping cleans them, they leave the windows open and you come back and find mosquitoes all over the room. But their lifts are always not working. The staff is friendly and accommodative.

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Helpful?
Thank nicia_cebo
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Nica_cebo Thank you for taking the time to post your comments about your experience at our hotel! Please accept my most sincere apology for any inconvenience and frustration encountered mainly with the elevators not working during your stay. Thank you for the positive feedback regarding the friendliness of the TEAM, I will definitely share your feedback with them. We...

Geneva
Reviewed 16 September 2015

I had heard good things about this hotel but I think it was given too much credit. The rooms are okay and the staff were accomodating, but the service was just so slow. It took us almost 20mins to check-in and 20mins to check-out because their system was down and then they made an error with our billing. The shower...

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Helpful?
Thank celine_jc
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Celine_ic Thank you very much for taking the time to provide us with your feedback. Please accept my sincere apologies for the short comings you experienced during your stay at our hotel. I have raised these with the TEAM and they have given me their assurance that they will take the necessary steps to prevent such incidents from happening...

Montagu, South Africa
Reviewed 16 September 2015

My intention with this review is to bring some little things that interfere with my comfort, rest and well being, to the attention of staff and management. In a recent stay, I worked an entire night trying to fulfil work obligations and complete a customer bid. At around 03:30 I was shattered and needed rest before waking up and continueing...

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Helpful?
Thank FriendofGrand
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Friendo Grand Once again Thank You very much for taking the time to provide us with invaluable feedback and posting a review on TripAdvisor I am really sorry to hear that we did not meet your expectations during the past stay. Rest assured that corrective measures have already been taken to prevent our STAFF from making undue noise and...

Durban, South Africa
Reviewed 15 September 2015

Clean and comfortable. Meal prices on the high side. Breakfast buffet was average though on a par with most basic hotel fare. Centrally located. Staff friendly. Avoid side of hotel facing road as rush hour traffic noise can get irritating.

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Helpful?
Thank Terrance W
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Terrance W Thank you for taking the time to comment on our Trip Advisor site. Feedback is always valued and we will most definitely utelise your feedback provided to improve our service and product offering to our GUESTS. I am glad to hear that you found the location central and the STAFF friendly. I hope to have the pleasure...

Harare
Reviewed 11 September 2015 via mobile

I enjoyed myself. I wud love to come back. The staff are efficient and very pleasant to talk to.bathrooms were gud. Room service was always on time. The rooms had very lovely city views. I must say that the shuttle service delayed us 4 quite long. It wasnt enjoyable staying inside a mall for a ling time when the mall...

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Helpful?
Thank Maruva M
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Maruva M Thank you very much for posting a review on TripAdvisor. I am delighted to hear that you had a great stay with us. I will most definitely share your feedback with the TEAM. I look forward to welcoming you back to the hotel soon. Yours Sincerely Etienne Potgieter General Manager

Johannesburg, South Africa
Reviewed 20 August 2015 via mobile

Currently busy with a conference/course here at the hotel. The buffet lunch is superb, including the snacks in the room throughout the day. Service is also excellent. Wonderful experience and would recommend to anyone! Ps: the dessert is the best, compliments to the chef

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Helpful?
Thank Xenia69
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Xenia 69 Thank you very much for posting a review on TripAdvisor. I am delighted to hear that you enjoyed your conference and that our Food and Beverage department provided you with great food, good service and a memorable experience. I hope that we will have the privilege again to host your conference at our Hotel. Yours Sincerely Etienne...

Knysna, South Africa
Reviewed 5 August 2015

We have stayed at this hotel on numerous occasions. It is a lovely place and I can recommend it at any given moment. I love the staff, they take pride in assisting customers and making customers comfortable and happy.

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Helpful?
Thank Mphomarumo
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Mphomarumo Thank you for taking the time to post a review on TripAdvisor. It was an absolute pleasure reading and sharing your review with the TEAM and I am delighted that you had a comfortable stay. Thank you for staying with us and we look forward to welcoming you back to the Protea Hotel Centurion in the near future....

Cape Town
Reviewed 29 July 2015

I have stayed at the Protea Hotel Centurion on numerous occasions and in the main have been very satisfied. Once again I found the staff to be very attentive and professional. The restaurant is attractive and the al la carte menu varied enough for one to forgo eating out at the Centurion Mall (a stone's throw away). A buffet is...

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Helpful?
Thank Andre H
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Andre H Thank you for taking the time to inform me of your resent stay at the Protea Hotel Centurion. Please accept my most sincere apologies for the poor sleep quality that you experience in room 002. I will definitely discuss the issues you have raised with the hotel owners in order for us to come up with a...

Centurion, South Africa
Reviewed 28 July 2015

Sadly, we have had one of the worst experiences of food service during our training session at the Protea Hotel Centurion. We had a problem with halal food being delivered late which was a compliant issued previously, we hoped and were optimistic this problem would be resolved and used the Protea Hotel Centurion again and giving them a fair chance....

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Helpful?
1Thank MuhammadOmarAli
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Mr MuhammadOmarAli Please accept my sincere apologies for the poor service you received from my TEAM and that we failed on numerous occasions with the delivery of your special meals. I have addressed the matter with the TEAM who in turn has given me their commitment and assurance that this type of incident will not happen again. Thank you...

Frankfurt, Germany
Reviewed 13 July 2015

Staff of the hotel are very friendly. The hotel is located near a mall so you have things to do in the evening. Avoid room 136 since it's located above the kitchen and there is an awful noise coming from kitchen. I had to change rooms in the middle of the night. Tip for For Marriott Rewards Members: avoid staying...

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Helpful?
Thank Kleanthis1976
PHCentruion, General Manager at Protea Hotels by Marriott Pretoria Centurion, responded to this review

Dear Kleanthis 1976 Thank you for taking the time to complete a TripAdvisor Review. Please accept my sincere apologies for the inconvenience caused as a result of the noise emanating from our Restaurant. I have instructed our Maintenance TEAM to address this problem, as it seems that we have a faulty extraction fan outside room 136. All Protea hotels will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Protea Hotel by Marriott(R) Pretoria Centurion - Affordable elegance on the Water's Edge. Protea Hotel Centurion is located in the suburb of Centurion in Pretoria, midway between Johannesburg and Pretoria. The Hotel is situated adjacent to the Centurion Mall shopping complex with its variety of restaurants, bars, boutiques, cinemas and banks. This elegant 4-Star Hotel is surrounded by beautiful landscaped gardens, complimented by an outdoor pool and lake deck overlooking the Centurion Lake, ideal for sundowners. If it is luxury you are after, the hotel offers 131 standard African themed bedrooms, 44 modern contemporary self-catering suite apartments, 1 additional studio room and 1 VIP presidential suite with a balcony, overlooking the lake. Located on the water's edge is Protea Hotel Centurion's a la carte restaurant, Emanzini, with its contemporary African atmosphere. The trendy bar and lounge area is the ideal place to come and enjoy a drink after a hard day's work. Protea Hotel Centurion's mantra is to offer exceptional service, style and comfort with the best rates guaranteed. The tranquil location, as well as attention to personal detail, guarantees an experience unmatched by others for both leisure and corporate travellers. ... more   less 

Additional Information about Protea Hotels by Marriott Pretoria Centurion

Address: Cnr Gordon Hood & Hendrik Verwoerd Drive | PO Box 7999, Centurion 0046, South Africa (Formerly Protea Hotel Centurion)
Region: South Africa > Gauteng > Centurion
Price Range: $76 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotels by Marriott Pretoria Centurion 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Protea Hotel Waterfront
Protea Hotel Centurion
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotels by Marriott Pretoria Centurion staff and other travellers.
2 questions
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Mumbai (Bombay), India
6 months ago

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Questions? Get answers from Protea Hotels by Marriott Pretoria Centurion staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the swimming pool area gives an awesome view!”
 of 5 bubbles marcia842, 16 Feb 2017 | Read review
“Lake face smelly...”
 of 5 bubbles capsud2015, 10 Dec 2016 | Read review
“The suites are super and quiet. The rooms facing the swimming pool are much more quiet.”
 of 5 bubbles doriav760, 11 Nov 2016 | Read review
“Get a room overlooking the pool to view the weaver birds”
 of 5 bubbles AlastairH39, 7 Nov 2016 | Read review
“Ask for a room facing the pool. The traffic noise can be disturbing.”
 of 5 bubbles gavink272, 17 Jun 2016 | Read review
5 of 5