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Ezulwini Berg Resort

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Traveller (17)
Room & Suite (3)
Family and Play Areas (2)
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Overview
  • Excellent13%
  • Very good19%
  • Average30%
  • Poor13%
  • Terrible25%
Travellers talk about
Free Parking
Pool
Suites
Kitchenette
Wheelchair Access
Conference Facilities
Tennis Court
3 Star Hotel
All hotel details
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Reviews (36)
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1 - 5 of 36 reviews
Reviewed 12 February 2018 via mobile

I attended a Family Reunion on 9th to 11th Feb 2018. We were absolutely disappointed for many reasons. Firstly when I walked in there was a tray and 2 soiled bathmats strewn on one of the beds. When I tried to switch the kettle on...More

4  Thank Amina V
Response from ezulwinibergresort, General Manager at Ezulwini Berg ResortResponded 20 February 2018

Dear Amina, thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and I have...More

Reviewed 11 February 2018

Not worth the money you spend. Will never ever go there again Will also tell other people not to go to this place. In fact they should close down Chalets not up to standard. Appliance not in working order. No Air condition in all the...More

2  Thank 78687AAA
Response from ezulwinibergresort, General Manager at Ezulwini Berg ResortResponded 14 February 2018

Dear Mr. Ahmed Moosa Asmal, Thank you for your feedback. While there were some issues that you mentioned like the 1 broken door handle and the placemats, kindly note that these have been sorted out. In terms of dirty linen, I believe that it was...More

Reviewed 11 February 2018

Stayed this past weekend with over 100 family members for our biannual reunion and was so disappointed at the state of the resort and how everything from the chalets to the grounds has deteriorated since our last visit 2 years ago. i was in the...More

3  Thank rafeea b
Response from ezulwinibergresort, General Manager at Ezulwini Berg ResortResponded 15 February 2018

Good day, I apologise that you had such a terrible experience with us. The duvet that you speak about with blood stains was kept aside for me to examine. I did examine it and these are rust stains. I have been notified by my laundry...More

Reviewed 11 September 2017

I Must say I was really considering this resort for a family holiday but there are a lot of people that are complaining about the upkeep of this resort has this been upgraded in anyway? are the bathrooms and bedding clean and are could you...More

1  Thank Rowen S
Response from ezulwinibergresort, General Manager at Ezulwini Berg ResortResponded 9 January 2018

Good day, Thank you for your query. Our bathrooms and bedrooms are all clean. We have been upgrading the rooms slowly, and while the bathrooms and some furnishings are dated they are all clean. We have uploaded new pictures onto our facebook page and also...More

Reviewed 29 April 2017

We booked this holiday "last minute" and were not really sure what to expect. The rooms are practical and clean, with all amenities required for a self-catering holiday. The travelling distance to Royal Natal national park, makes this a great location, and the view of...More

Thank robynzoe
Response from ezulwinibergresort, General Manager at Ezulwini Berg ResortResponded 30 April 2017

Good day, Thank you for your positive and constructive feedback. We will definitely look into the issues mentioned. We are currently busy with upgrading various things around the resort. We were happy to host you and your family and look forward to welcoming you again.

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About
Amenities
Top amenities
Pool
Free Parking
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Conference Facilities
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Indoor pool
Tennis Court
Details
Price range
US$79 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Family Rooms
Details
Price range
US$79 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Family Rooms
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Traveller (17)
Room & Suite (3)
Family and Play Areas (2)
Questions & Answers
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78687AAA
Please Note I did not demand the use of the managers residence. You and your staff know that I was joking.If you cannot take a joke the tough luck. You mentioned that you gave us a special rate, I think you are mistaken.You have charged us the normal rate of R 1600.00 per night. We asked the receptionist the rates and that was the rate that he gave us. So what was the special rate? I do not blame you and your staff but the shareholders for not allowing you guys to improve the resort. I know that I said Close Down the place but this was in anger. What I meant was shut down a few Chalets and renovate them. We always promoted your resort, but how do we promote your resort if you do no changes to the chalets.We had a family reunion and we had to pay for the use of the hall when other resorts allow us free use of the hall subject to the number of chalets booked. Out of the 21 Chalets I think there were about 5 chalets that belonged to shareholders and the balance were paid for. I apologise if I have offended you
15 February 2018|
AnswerShow all 2 answers
Response from ezulwinibergresort | Property representative |
Be careful of words spoken in anger. Just an aside all my calls are recorded and threatening to take keys and enter our flat without permission is not a joke. You know very well that there have been numerous changes and... More
1
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78687AAA
13 February 2018|
Answer
Response from ezulwinibergresort | Property representative |
Dear Mr. Asmal, Thank you for your feedback. Please see further feedback on your review. Thank you.
-1
Votes
Room Tips
"Rooms facing the Tugella falls offer the best views."
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"Enquire about large groups staying either if you're joining or wish to be aside."
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"Carry some insect repellent as there are a lot of bugs in the Berg. Also, carry along good walking/hiking..."
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"I don't have a tip because I cannot recommend this place until they make some changes."
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