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Pestana Kruger Lodge

Booking.comUS$105*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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367 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Bjarred, Sweden
Reviewed 14 January 2016

We stayed a week at the logde. Great safari with the Big 5. Great guides represented from Echo Safari. The lodge is located just by the Crocodile River and there were a lot of animals within 100 meters. Anne and Christina represent the Danish company Afrikasafari and these two girls know all about service and support. The accomodations were nice,...

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Helpful?
1Thank Johan L
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Johan L Thank you for your feedback, I am happy that your experience was generally satisfactory. Your comments regarding service are noted and we will be addressing this with the relevant management and staff. Unfortunately our aircons are old and do struggle to keep up with the 40c heat, I am hoping to be able to repace a number...

Uppsala, Sweden
Reviewed 8 January 2016

We recently stayed at the lodge (Dec 27 to Jan 02) and found it rather okay but the Lodge does not qualify to be a 4 star hotel/Lodge The staff at the Kruger lodge are friendly but had an attitude so we got the impression that we the guests where there for the staff and not the opposite! A much...

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Thank Bendid2016
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your feedback regarding your stay with us; I am very sorry that your expectations were not met; your comments have been noted and will be addressed by the relevant management for their immediate attention.

Oslo, Norway
Reviewed 1 January 2016

We had an amazing stay of six days at Pestana Kruger in December 2015. The hotel is beautiful and clean, the staff is friendly and the food is good. The location of the place is the very best, with a great view over crocodile river from the dining room and the veranda. Only two little minor things I could put...

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Helpful?
Thank Adeleid H
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your feedback, we are delighted that you enjoyed your stay with us. We are attending to the swimming pool water clarity which has been a problem due to the quality of the water we draw from the Crocodile river and the resultant extra levels of floculant we are having to use. Our WiFi signal has been very...

Johannesburg, South Africa
Reviewed 26 December 2015 via mobile

The lodge has an excellent location almost at the door step of the Malane Gate at the Kruger park. It is set on the crocodile river and there is outside seating at the restaurant which is quite idyllic. However the food was substandard and the rooms clean but small and I felt the photos in the website were quite deceptive....

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Helpful?
Thank Shube1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your review, my apologies for the poor standards of food, this will be addresed by the Food & Beverage Manager and the kitchen team.

Brugg, Switzerland
Reviewed 28 November 2015

The big pros of the Pestana are the location only minutes from Malelane gate and the fantastic view from the viewing deck across Crocodile River over Kruger Park, with many animals along the river. The viewing deck offers tables and chairs for relaxed dinning. But this hudge deck provides only two sunsheds, soon there will be only one, the other...

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2Thank kookie7
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your review and comments regarding your stay with us; your comments relating to general maintenance ave been noted and we are in the process of renovating a number of our Family rooms, a process which will be ongoing for some months ahead to address the maintenance. Your observations regarding the toilet brush and shower has been forwarded...

Reviewed 27 November 2015 via mobile

As if the ageing rooms are not enough to put a damper on your stay, the standard of food is nothing to write home about. From hot meals that are served cold (the chicken ala king at the buffet), to being told I don't have a choice but to eat from the buffet as most patrons are already on the...

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3Thank 497zephm
Dublin
Reviewed 27 October 2015

Horrible room, lots of things wrong, stuff broken, cob-webs, tap falling off, reverse taps hot/cold R/L in the shower, cold/hot L/R in the sink, broken toilet brush and when that was made obvious...nothing was done, I could go on. A long walk to the reception/dining area, indifferent staff (not all the time to be fair) To make up for all...

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1Thank Alec C
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for taking the time to provide us with feedback from your stay with us. My sincere apologies that your bedroom was below the standards you expected. We have recently started a refurbishment programme of our family rooms which will be a work in progress for some time. The smaller maintenance issues are also being adressed as a matter...

Cape Town Central, South Africa
Reviewed 30 September 2015

We loved our room overlooking the Crocodile River. The buffets were a treat and having drinks on the deck after a day in the park was wonderful. Our 4 days there were a balm to our souls and we will definitely be back to enjoy the hotel again.

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1Thank 661JanetG
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for taking the time to give us feedback from your stay with us. We are extremely happy that your stay was memorable and restful, and do hope to welcome you back again.

London, United Kingdom
Reviewed 17 September 2015

I've stayed at this Pestana 5 times over the past few years and have noticed that no updates are ever made to the rooms or property and it's beginning to show. We had trouble checking-in as the hotel had no confirmation of our hotels.com reservation. Thank goodness I had a copy. Once we got to our room, it was the...

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Helpful?
Thank Liz M
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Liz M Thank you for providing us with your feedback; I am sorry that you found your room to be too small for your needs as well as the apparent lack of property upgrade and renovation. We have just recenty started a refurbishment programme focusing on our Family rooms initially as well as the replacement of the Patio and...

Gorinchem, The Netherlands
Reviewed 25 August 2015

Both service and quality of the room are to be improved, especially the service. There was only one family (for 5) room on the premises and guess what... it was overbooked! It took me ages to convince we liked to sleep with all 5 (3 young kids) in one room. Finally an extra bed was set... but not one for...

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1Thank PaulDD051074
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for taking the time to provide feedback from your stay with us. I am very disappointed that the service levels were not to your satisfaction, this has been addressed by the relevant Management for their immediate attention. My sincere apologies for this service failure.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Graded TGCSA 4-star, Pestana Kruger Lodge is situated 700 meters away from Malelane Gate, the most southern entrance to the Kruger National Park. The Lodge is surrounded by 22ha of indigenous gardens and bush with magnificent views of the Crocodile River, which forms the border with the Kruger National Park. Accommodation comprises 74 well-appointed rooms, all with modern facilities. The Lodge is a great choice for families wanting a relaxing holiday in the African bush. ... more   less 

Additional Information about Pestana Kruger Lodge

Address: R570 Riverside Road | 150 meters from Malelane Gate, Kruger National Park, Malelane 1320, South Africa
Region: South Africa > Mpumalanga > Malelane
Price Range: $156 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Kruger Lodge 4*
Number of rooms: 74
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Also Known As:
Pestana Kruger Hotel Malelane
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Kruger Lodge staff and other travellers.
4 questions
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Questions? Get answers from Pestana Kruger Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Deluxe Room - you won't regret it”
GCTraveller2014, 11 Mar 2017 | Read review
“Book the deluxe rooms to have a great view of the river/animals”
bezzer2014, 24 Jan 2017 | Read review
“all nice rooms”
kingsrest, 2 Jan 2017 | Read review
“Rooms near the river are very pleasant.”
271hiltont, 6 Dec 2016 | Read review
“Choose the room at the Lion complex.”
  • View from the room.
Suss86, 24 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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