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Mercure Nelspruit

Traveller (117)
Room & Suite (50)
Dining (20)

About

Location
Cleanliness
Service
Value
The 3-Star Mercure Hotel Nelspruit offers excellent Lowveld hospitality to mid-range, long- and short-stay guests. It is the ideal home-base for corporate and leisure travel in and around the Lowveld, including the nearby Kruger National Park and Sudwala Caves. It is adjacent to the new Ilanga Mall. Apartment-style suites offer guests self-catering, room service or dine-in restaurant options. Enjoy cocktails at the pool while you take advantage of the free Wi-Fi and the excellent weather.
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Property amenities
Free parking
Restaurant
Pool
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
298Reviews
191Photos
3Q+A
37Room tips
Traveller rating
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  • 123
  • 81
  • 35
  • 20
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Popular mentions
Not so good anymore.Rooms are dirty.Only one tap in my room was working.Bath towel so thin could hardly be used.Food at dinner so horrible that we refused to eat there the second night.Breakfast not any better.Their wine list so very expensive.I will not stay here again.
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Response from Karien L, Rooms Division Manager at Mercure Nelspruit
Responded 3 weeks ago
Dear Erik V, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karien Linde Rooms Division Manger Mercure Hotel Nelspruit
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This particular Hotel has not been revamped for a very long time and is very dated, with broken furniture and malfunctioning equipment. I was with my wife and we were both very disappointed with tge current conditions of the room in which we stayed.
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Review collected in partnership with Accorhotels.com
Response from Karien L, Manager at Mercure Nelspruit
Responded Jan. 28, 2019
Dear Venture10301564047 Thank you very much for taking the time to write a review about your recent experience with us. When the hotel next has a refurbishment, we will take your valid concerns into consideration. At the same time I would like to sincerely apologise for not living up to all your expectations. We do appreciate your feedback to assist us in our on going drive for quality and enabling us to improve the hospitality offered to our guests. We look forward to welcoming you back to Mercure Hotel Nelspruit in the near future. Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
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I was in between places. Comfortable 2 bedroom hotel room with a convenient little kitchen with adequate cooking utensils. Located right next to illanga mall. Parking can be a little bit tricky and so can the entryway into the hotel.
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Good hotel for a weekend stay. Very convenient location beside Ilanga Mall. Hotel staff was a little cold, could be kinder. Cost-benefit could be better too. We didnt try the breskfast, there are many options in the mall and around.
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I have stayed many times at the Mercure Hotel in Nelspruit due to its location and security. The Hotel is opposite the main (nowadays) shopping mall and there is the advantage of you parking your car right in front of your room. I was not impressed with the breakfast thought, i
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Response from Karien76, Rooms Division Manager at Mercure Nelspruit
Responded Nov. 8, 2018
Dear Anjarakas, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementMercure Nelspruit
Suite Junior avec 2 lits simples
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12345610
Good day Is there braai(BBQ) facilities on site? Thanks
No. There is not.
0 votes
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Tienen traslado desde el terminal de buses al hotel?
"The layout is similar to a motel and the layout of the rooms are like a bachelor flat."
"No tip required as all good."
"I really think you should ask to inspect the room prior to deciding on staying."
"If you are walking some of the rooms are quite far away."
"Rooms far from Gas Station."
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PRICE RANGE
US$69 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure nelspruit hotel nelspruitnelspruit hotel
LOCATION
South AfricaMpumalangaNelspruit
NUMBER OF ROOMS
102
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