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Heerengracht Hotel

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8 Reviews from our TripAdvisor Community

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Showing 8: English reviews
Port Elizabeth, South Africa
Reviewed 23 June 2016

Our rooms were clean and neat when we got there in the early hours of the morning in a town we have never been at, grouped according to the way we booked. Every utensil we asked for it was given to us without any additional charges or so many questions asked, it was like a home away from home, the...

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Thank 284babalwam
Kimberley, South Africa
Reviewed 8 December 2013

We enjoyed every moment of our stay, with the friendliest service from JD. We had a great room service and breakfast in bed, which the presentation thereof was top class. Heerengracht will definately be our next destination given the opportunity again ... Thank you again!

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Thank Sabata1981
Linkoping, Sweden
Reviewed 22 November 2013

The AC in the bedroom did not work. The one in the kitchen-area was so noisy you could not sleep with it on. Since it was +40 outside it would have been nice to have AC. The bathtub was not fastened properly so it moved quite a lot when we tried to shower. I say try because the water pressure...

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1Thank MargarethaN
Pretoria, Gauteng, South Africa
Reviewed 9 May 2013

the place is welcoming, warm and very homely. The service from the staff members was so good making us feeling like at home away from home. The water, lights, entertainment and the luxury beds were more than satisfactory and excellent to respective conditions. Sibusiso Zondo

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1Thank Sibusiso Z
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thank you, it's always inspiring to get a positive review, I shall pass on the message to staff to maintain and constantly improve.

Johannesburg, South Africa
Reviewed 2 May 2013

Booked in here through work for a two night stay, partly due to the unavailability of my preferred accommodation and partly due to the fact that they had working wireless in order to ensure I remained connected whilst traveling. They didn’t. And you get what you pay for, which isn’t much. The room was tiny, they didn’t have half the...

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Thank Flamingmonk
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for a positive comment of our beds. We offer free WI-FI to our guests. In April, Telkom had a connectivity problem that also affected our internet and WI-FI ,as a result, the problem was beyond our control and guests were informed. We have different types of rooms which are charged differently depending on size, comfort as well as other...

Reviewed 24 January 2013

On visiting the guesthouse I felt unwelcome. The water was off the whole day. On enquiring I found out that the water was turned off because the geysers leak. The water pressure in the room is extremely low, the flow in the shower is about 2 l/s. on the first morning I had to take a cold shower as there...

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Thank Pieter R
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for your review Pieter. In our effort to go green, we converted to Solar Energy and as a result, we installed solar Geysers. These solar geysers gave us a hard time from the beginning and the Installation Company finally got them right. Our geysers are Operating perfectly and the pressure has since been corrected as it was affected only...

East London, South Africa
Reviewed 4 May 2012 via mobile

This being my second trip to Kimberly, i had the very best expirience of what true humanity and love is offered by Mr. Thami Sebusi. He is truly the diamond of Kimberly that I hope everyone has the the oppurtunity to meet. Dear sir, you are truly an angel and humble hand of god.

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Thank Randy R
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for the positive review. We appreciate it when guest got good Service to talk about it in appreciation. Thanks

jhb
Reviewed 21 February 2012

i felt the excellent service and warmth from the staff was just wonderful the rooms where very clean BUT i have 2concerns i was charged R150.00 just for a plate of food no starters or desert thats crazy !!! the same staff seems be be on duty all the time longer than 12shifts allthough i did not ask about that...

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Thank naomiJhb
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for the wonderful review. We shall pass on the message to our staff to encourage this positive behaviour. The dinner should have been a three course meal, next time you are in Kimberley , please claim your free three course dinner meal(on the house).We have three different shifts on a 24hr day, some staff members stay at the premises.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Heerengracht Hotel

Address: 42 Heerengracht Ave | Royldene, Kimberley 8301, South Africa
Region: South Africa > Northern Cape > Kimberley
Number of rooms: 3
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Questions & Answers

Questions? Get answers from Heerengracht Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the place is safe, the entrances are closed even for your cars.”
 of 5 bubbles 284babalwam, 23 Jun 2016 | Read review
“Easy access to the swimming pool is my favourite for those latenight romantic swims”
  • Sunset from the poolside
 of 5 bubbles Sabata1981, 8 Dec 2013 | Read review
“always be the first to come in.”
 of 5 bubbles SibusisoZ, 9 May 2013 | Read review
“Not upstairs near the road”
 of 5 bubbles Flamingmonk, 2 May 2013 | Read review
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