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The Palace of the Lost City

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The Palace of the Lost City
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1,762 Reviews from our TripAdvisor Community

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Showing 1,305: English reviews
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South Africa
Reviewed 3 days ago NEW

This remains one of the best hotels we have stayed in. However the Palace needs serious improvement on service , we realized on our most recent visit. Most staff members are friendly and smile, but there are a few that needs to improve on their attitude. A very good example of this was the pathetic service we got from concierge....

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Helpful?
Thank RoxySouthAfrica
Johannesburg, South Africa
Reviewed 4 days ago NEWvia mobile

Lap of luxury nothing you could ever want missing or going wrong. Your every need is taken care of and with so much pride a palace of dreams and a place that's beyond luxurious! A price to match but so with it!

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Helpful?
Thank Maya056
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Maya056 Thank you so much for reviewing your stay. Kind regards

Durban, South Africa
Reviewed 4 days ago NEWvia mobile

This is definitely a five star hotel. You can feel it once you enter and are greeted by the friendly bell boys and reception. Check in was quick and easy. The architecture of this hotel is breathtaking. From the outside to reception to the courtyard, it is amazing. The staff are fantastic. The rooms are a bit dated but clean...

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Helpful?
Thank newbie_explorer777
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear newbie_explorer777 Great to see you had a wonderful time in our beautiful hotel. We appreciate your compliments. It is our hope that we will see you soon again Kind regards

Longfield, United Kingdom
Reviewed 5 days ago NEW

We had a lovely time here. Unfortunately the weather let us down but we were lucky enough to play both golf courses although very wet. We had the tail end of the cyclone which was unlucky for us but the locals were pleased to have the rain because they hadn't had any rain for a long time. We also met...

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Helpful?
Thank Christine C
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Christine C Great to see you had a lovely time here , despite the wet weather. We hope to see you again soon Warm regards

Johannesburg
Reviewed 5 days ago NEWvia mobile

The experience we have had has been an utter nightmare. The staff were rude at the reception, incompetent in the kitchen and full of apologies but no assistance in management. 4 room changes, food disaster. So expensive for what should NOT be given 5 stars by any authority worth its while.

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Helpful?
Thank Eezee123
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Eezee123 We apologize for the poor service that you received during your stay. I will be in contact with you to discuss this. Yours sincerely

Durban, South Africa
Reviewed 5 days ago NEW

I was very fortunate to spend my birthday at the Palace of the Lost City - Sun City which is my favourite place in South Africa. So close to Johannesburg yet so far away it takes the mind, as if you are truly in a Lost City of astonishing architecture that pays a lot of attention to detal everywhere you...

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Helpful?
Thank 561dewaldm
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear 561dewaldm thank you so much for your review. We are glad you decided to spend your birthday with us, and that you enjoyed your stay . We will most certainly look into your comments regarding the transportation staff. Thank you for being such a loyal guest, We look forward welcoming you back soon. Regards

Zurich
Reviewed 5 days ago NEW

We booked two nights in Sun City to break our journey between Jo'burg and a safari. We booked to stay in The Cabanas as it looked ok and the price was good but we were notified of an upgrade a few days before flying and found ourselves staying at The Palace. We drove up and were blown away by the...

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Helpful?
Thank ClarkeFamilyCH
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear ClarkeFamilyCH Thank you so much for reviewing your stay with us at The Palace, great to see that overall you enjoyed your time with us. Kind regards

Benoni, South Africa
Reviewed 1 week ago

After a complimentary upgrade to a family suite at the palace due to renovations at the Cascades where we had booked, we could not have expected how well run this hotel is. Apart from the mind blowing decor and incredible buffet breakfast, the hotel staff are all amazingly friendly, the grounds are kept at their peak. Fantastic experience for the...

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Helpful?
Thank Robin_Clare-Talbot
francois_dtoit, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear Robin_Clare-Talbot Your 5 star review of your stay is appreciated. It will be our pleasure to be able to welcome you back Kind regards

Johannesburg, South Africa
Reviewed 1 week ago

High prices and poor service. Despite the beautiful buildings and surroundings I was underwhelmed by my latest visit. Poor service and a surly attitude by some staff made this a less than pleasant experience. I have learnt my lesson and will not be back. The wifi was unusable.

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1Thank Des D
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Des We are sorry to see you did not enjoy your stay this tine around. Please accept our apologies for this. Please contact me on Francois.dtoit@suninternational.com Yours sincerely

Calgary, Canada
Reviewed 1 week ago

The Palace is a remarkable hotel experience that makes you feel like you stepped onto the set of an Indiana Jones movie. Everywhere you looked was a new amazing sight. Our room was clean and made up lovely each day. Most of the staff were friendly but a few could learn how to smile. The grounds were well maintained and...

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Helpful?
Thank CarltheCat
francois_dtoit, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear CarltheCat we appreciate your review of your stay. Great to see you enjoyed our breakfast buffet. Kind regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: $352 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
61 questions
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Questions? Get answers from The Palace of the Lost City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depends on choice. Lots of different choices.”
 of 5 bubbles RoxySouthAfrica, 21 Mar 2017 | Read review
“Room overlooking swimming pool”
 of 5 bubbles christinecO4721RL, 19 Mar 2017 | Read review
“Any room in the Palace would be great”
 of 5 bubbles 561dewaldm, 19 Mar 2017 | Read review
“Quiet floors, amazing views”
 of 5 bubbles Robin_Clare-Talbot, 15 Mar 2017 | Read review
“Give this one a miss”
 of 5 bubbles 828desd, 14 Mar 2017 | Read review
5 of 5