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The Palace of the Lost City

2,074 reviews
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Traveller (2595)
Room & Suite (551)
Dining (257)
Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(253 reviews)
“crystal court”(70 reviews)
“the grill”(64 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,074)Write a Review
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Traveller rating
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878
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169
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75
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All reviewslost citycrystal courtthe grillhigh teaoysterssushiover the topsouth africabreakfast buffet isother hotelsamazing hotelout of this worldwave poolwater parktreated like royaltymain restaurantbit dated
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431 - 435 of 1,527 reviews
Reviewed 20 August 2016 via mobile

An experience of a life time.The palace is stunning.The rooms were beautifully furnished and very spacious.The breakfast buffet was fantastic.From the time you step out of your car,you are made to feel like royalty.The. Will definitely be returning soon.

Thank taanfour
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 23 August 2016

Dear taanfour Thank you for your review. We cannot wait to welcome you back to the hotel. Kind regards

Reviewed 19 August 2016 via mobile

What a great hotel. Very royal a lot of detailing in every aspect. Good water bodies pool and walk ways. The room was just amazing with all facilities and the size was big. The restaurants were very good. Great place to be in.

Thank Syed S
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 21 August 2016

Dear Syed S. Your review of your stay at the Palace is highly appreciated. Kind regards

Reviewed 18 August 2016

Booked a 3 night stay 16/08 to 18/08 2016 in a family room. Room was clean, neat and quite large. King size bed and a sleeper couch for the kids. Sleeper couch not very comfortable. On the 2nd night, the turn down service realized the...More

Thank indhran-2016
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 20 August 2016

Dear Syed S We are happy to see you had a great stay with your family at the Hotel. We look forward having you back again, when you can enjoy all our facilities , including the pool , once they have reopened. Kind regards

Reviewed 17 August 2016

Spending a night in the Palace has been something I dreamed about since the first time we've been to Sun City 15 years ago. Being frequent visitors at vacation club, I had high expectations of our short one night stay before heading home with a...More

Thank LC K
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 26 August 2016

Dear LC K We thank you for your extensive review of the hotel. Kind regards

Reviewed 17 August 2016

we stayed at that hotel from the 2nd of August till the 7th , what a nightmare, staff chasing for tips and when you offer a tip on the cheque they ask for it cash clearly stating that they don't want to share with their...More

Thank Ahmed K
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded 20 August 2016

Dear Ahmed K We thank you for your critical review of your stay. Please accept our apologies, for not having the stay that you expected. The matters you raised has been addressed with the management team. Yours sincerely

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18586878889306
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$293 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$293 - US$568 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2595)
Room & Suite (551)
Dining (257)
Pool & Beach (226)
Hotel & Grounds (1916)
Bathroom (86)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Ben S
7 January 2018|
AnswerShow all 3 answers
Response from sunint | Property representative |
Dear Guest, There are 6 Junior Suites in total. 3 of these overlook the garden, the remaining three overlook the golf course. You will need to request which view you would like. Regards, Sun Share
1
Vote
Sharon H
28 December 2017|
AnswerShow all 8 answers
Response from sunint | Property representative |
Dear Guest, We do have cats that reside on the resort. They are taken care of by the animal scheme in Sun City. Regards, Sun Share
0
Votes
Dolce F
4 December 2017|
AnswerShow all 5 answers
Response from sunint | Property representative |
Dear Valued Guest, A suite would be your preference. This will depend on the number of adults, children and their ages. you may inquire with reservations on +27 11 780 7800 Regards, Sun Share
0
Votes
Room Tips
"FAR away from the lifts and service doors! Do NOT ask for adjoining room if you can help it!!!"
Read review
"Have to experience the PALACE"
Read review
"Dont go there as a couple"
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"Avoid loud rooms overlooking the courtyard where the bar is located"
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