We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Palace of the Lost City

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Palace of the Lost City
The Palace of the Lost City
Panoramas (19)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,717 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Palace of the Lost City
See the most recent reviews
Showing 1,275: English reviews
Reviewed 11 October 2015 via mobile

Spent two nights there with my family. You que for breakfast, it's hard to find beds at the pool and the valley of the waves is inaccessible for the amount of people present. Rooms are dirty and staff except for the ones welcoming not all that professional. Ups almost forgot elevators take for ever to come.

 Report
Helpful?
1Thank Andrea N
Johannesburg, Gauteng, South Africa
Reviewed 9 October 2015

Not value for money overall. Service and ambience is 5 star. Lifts don't work so well. Spar brand of Chocolate spread at breakfast at a 5 star hotel? Breakfast staff awesome but if u need something that's not on display be prepared to wait at least half an hour for it to arrive (banana or normal black tea). Reception area...

 Report
Helpful?
2Thank SNaidoo2014
Cape Town Central, South Africa
Reviewed 8 October 2015 via mobile

Just returned from 3 amazing nights at The Palace. My kids were in heaven, the perfect wonderland for little minds. The staff were great, along with the best breakfast buffet ever! Thank you for keeping The Palace so magical, we'll bring back! Ps Chris was amazing when he zooooted us around the complex.

 Report
Helpful?
Thank Kim H
Rio de Janeiro, RJ
Reviewed 6 October 2015

We spent a weekend in July at The Palace hotel chosen as our gateway to South Africa, because it is similar to Atlantis and because of the movie "Blended"! When we arrived, our room was not ready and therefore a friendly receptionist took us to the restaurant where we could have lunch by the pool. At the time, for us,...

 Report
Helpful?
Thank TocaTur
Pretoria, South Africa
Reviewed 3 October 2015 via mobile

If you're looking for a date where you can wear the minimum clothing, eat with your hands, get embarrassed after being hit by a Roque wave and scream your lungs out in a scary water slide - this is for you. LISTEN UP GUYS: Best date ever!!! This is the ultimate test of your potential partner because everything that can...

 Report
Helpful?
1Thank burgerdnl
Johannesburg, South Africa
Reviewed 2 October 2015

We recently treated ourselves to a family long weekend at the Palace. The kids were delighted as this was were the movie "Blended" was set... From the moment we pulled up to this beautiful hotel, we felt special. We were met at the car, ushered in by a hostess who took us through the check in process after welcome drinks,...

 Report
Helpful?
Thank TracyJhb
Gravesend, United Kingdom
Reviewed 30 September 2015

Always stay here when visiting South Africa and our last trip was no exception. Our son had felt quite poorly and even though we had a special meal planned, the hotel organised a sitter to stay with him for a couple of hours to ensure he was OK whilst we went down for dinner. Staying in one of the suites,...

 Report
Helpful?
Thank Mark C
Pretoria, South Africa
Reviewed 29 September 2015

The rooms are lovely however, the food in the Palace Restaurant fails to reach 5 star quality. The restaurant food at the pool was much more palatable. The service at the pool area was below standard and made us feel uncomfortable. The staff were unhelpful and antagonistic. Maybe they are too seasoned and have lost the point of their job?...

 Report
Helpful?
2Thank GarlandL
South Africa
Reviewed 24 September 2015 via mobile

Staff vert friendly and helpful. Will advise to visit this venue once in your life time. Service and food was excellent. The venue very clean. Enjoyed the pools and valley of wafes. New casino loved it. More late night entertainment for adults aswell. Busses clean and vehicles transport to hotels. See more upgraded building happeng very excited about spur at...

 Report
Helpful?
1Thank jndj12
London, United Kingdom
Reviewed 23 September 2015

Fabulous. The new GM Joanne has done an amazing job in turning around the service and experience of staying at the Palace. Going there with a new born, everything was taken care of and we were even offered if housekeeping could sterilize the bottles for us - which we gracefully declined - but nice to know the service is available....

 Report
Helpful?
2Thank Jenna S

2,505 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2001)
Viewed
Hotel & Grounds (612)
Viewed
Pool/Beach Area (157)
Viewed
Room/Suite (181)
Viewed
Bathroom (75)
Viewed
Dining (176)
Viewed
View from Room (57)
Viewed
Family/Play Areas (19)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (722)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (403)
Viewed
Amenities (33)
Viewed
Luxury Family Room (78)
Viewed
Luxury Room with Pool View (71)
Viewed
Luxury Twin Room (81)
Viewed
Dining (41)
Viewed
The Hotel (71)
Viewed
The Palace Pool Deck (28)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (101)
Viewed
Hotel & Grounds (24)
Viewed
View from Room (2)
Viewed
Dining (9)
Viewed
Room/Suite (38)
Viewed
Pool/Beach Area (4)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (20)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Sun City
1.3 km away
Cascades, Sun City
Cascades, Sun City
#4 of 6 in Sun City
563 reviews
383.0 km away
Sun City Hotel
Sun City Hotel
#3 of 6 in Sun City
424 reviews
4.5 km away
Bakubung Bush Lodge
Bakubung Bush Lodge
#2 of 3 in Pilanesberg National Park
727 reviews
Show Prices
Show Prices
Show Prices
4.9 km away
Kwa Maritane Bush Lodge
Kwa Maritane Bush Lodge
#1 of 3 in Pilanesberg National Park
597 reviews
39.0 km away
Safari Lodge Hotel & Convention Centre
21.3 km away
The Royal Marang Hotel
The Royal Marang Hotel
#1 of 11 in Rustenburg
159 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: $351 - $747 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Agoda and Jetsetter so you can book your The Palace of the Lost City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
61 questions
Ask a question

See all questions (61)

Questions? Get answers from The Palace of the Lost City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the air conditioning works”
 of 5 bubbles alisonr199, 22 Feb 2017 | Read review
“Who knows if ever you'll be back so get the best room you can afford. You'll be so happy!”
  • The view from one of the balconies
  • A map of the grounds and trails
  • View from the King's Tower
  • Waiting for us upon arrival
 of 5 bubbles frankcK7249SW, 19 Feb 2017 | Read review
“Choose a room higher up for the view or bottom left for the forest feel”
 of 5 bubbles cherel_travel, 15 Feb 2017 | Read review
“Just make sure you specify non smoking as we had to move rooms because of the smell of tobacco.”
 of 5 bubbles ArleneF628, 14 Feb 2017 | Read review
“Book a suite”
 of 5 bubbles , 14 Feb 2017 | Read review
5 of 5