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The Palace of the Lost City

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Traveller (2774)
Room & Suite (651)
Dining (278)
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Overview
  • Excellent64%
  • Very good19%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“lost city”(263 reviews)
“crystal court”(73 reviews)
“tusk bar”(55 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (2,206)
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1,623 results
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78
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926
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181
99
78
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All reviewslost citycrystal courttusk barthe grillhigh teaoysterssushiover the topsouth africaamazing hotelother hotelsout of this worldbreakfast buffettreated like royaltywave poolwater parkmain restaurant
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461 - 465 of 1,623 reviews
Reviewed October 18, 2016

We returned to Sun City after having a terrible experience here in March. What a difference!! Silas, Phantasia (tusk bar) Yvonne (breakfast) were absolutely wonderful. Friendly and helpful. The Hotel Rooms could perhaps do with a few upgrades, the air conditioner was very noisy and...More

Thank Warwickvb v
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded October 19, 2016

Dear Warwickvb v We appreciate your feedback of your most recent stay at the Hotel. Its great to see you noticed the improvement. Thank you for making mention of the staff who made a positive impact during your stay! Kind regards

Reviewed October 18, 2016

Since we arrived we were welcome by a hostess and porter that help with our luggage. They parked our car. They offered us something to drink. She escorted us to our room, she made sure if there was anything that we want. Our room does...More

Thank Gmm S
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded October 19, 2016

Dear Gmm S It was certainly our pleasure being able to look after you! We look forward welcoming you back to the Palace again!!! Kind regards

Reviewed October 17, 2016

we spent 3nights in this hotel last september. The hotel lobby is very beautiful, the rooms view is splendid, the rooms are spacious and you can enjoy good service in the hotel.very good breakfast was served. Donot forget to have a complete view of the...More

Thank Minoo S
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded October 19, 2016

Dear Minoo S Thank you so much for your wonderful review.\ As you say.....the view from top of the King Tower is spectacular indeed! Kind regards

Reviewed October 16, 2016 via mobile

We stayed here for a weekend in a family room. The rooms are very old and tired and not what I would expect from a 5 star. The bath had chips of enamel missing. The sleeper couch was so old that it sank in the...More

1  Thank NBrill
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded November 15, 2016

Dear NBrill Thank you for your review. We have taken note of all your comments, and will most certainly concentrate on improving in the areas mentioned. Yours kindly

Reviewed October 14, 2016

This amazing 'hotel' (it really is like a palace) is stunning from the moment that you first catch sight of it, to the sculptures and fountains at the main entrance, the beautifully attired welcoming staff, the painted dome of the lobby, the chandeliers in one...More

Thank Louise D
Response from francois_dtoit, Guest Relations Manager at The Palace of the Lost CityResponded October 19, 2016

Dear Louise D Its is gratifying to see that your stay at the Palace made such an impression on you!!It is our sincere hope that you will visit us again Warm regards

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Casino and Gambling
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$276 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$276 - US$516 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (2774)
Room & Suite (651)
Dining (278)
Pool & Beach (240)
Amenities (34)
Family and Play Areas (23)
Business Centre & Event Rooms (6)
Questions & Answers
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annmaree57
May 23, 2018|
AnswerShow all 2 answers
Response from TravellerCharlene | Reviewed this property |
Hello, Quest Shuttle Service is offering a great service. See reviews on TripAdvisor. Not used myself, but read about them. Greetings.
0
Votes
GemmaStew
May 6, 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Good Day, Bookings can be made through Sun International reservations department. Regards, Sun Share
0
Votes
Shawn G
May 6, 2018|
AnswerShow all 6 answers
Response from sunint | Property representative |
Dear Valued Guest, The restaurants are reserved for Palace Hotel residents only. You will need to make a reservation for yourself and guests. Your guests will still be required to pay entrance. Regards, Sun Share
1
Vote
Room Tips
"Pool Facing rooms has quite a nice view"
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""Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher..."
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"All rooms are splendid. Rooms with view on water world the best"
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"All rooms are fantastic"
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