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One&Only Cape Town

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1,435 Reviews from our TripAdvisor Community

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Showing 1,260: English reviews
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Prague, Czech Republic
Reviewed 5 days ago NEW

First of all I love Cape Town and I love One&Only Cape Town. We used to stay in this hotel with our kids a few years ago and few years in a row. For last 4 years we did other itinerary, so had no chance to see the changes. Let me compare how it used to be and how it...

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Helpful?
1Thank RenataTes
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear RenataTes, Thank you for choosing to return again to One&Only Cape Town with your family. We greatly appreciate your detailed review and are pleased you have enjoyed professional and courteous service on each of your visits—particularly in the children’s area and around our pool. It concerns us, however, to hear your visit did not exceeded expectations in all areas....

Reviewed 6 days ago NEWvia mobile

What they don't tell you about the One & Only Cape Town is that they are: - probably the finest hotel on the planet - are exceptional at client service excellence on every level - their attention to detail is incomparable to anything else you likely to experience They don't tell you all of this simply because you need to...

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Helpful?
1Thank Bashir K
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Bashir K, Thank you for your lovely review. We are thrilled that you found One&Only Cape Town to be of such a high standard. We look forward to welcoming you back very soon. Sincerely, Richard Lyon General Manager

Claremont, South Africa
Reviewed 1 week ago via mobile

Utterly love the smoked margaritas here & when we visited were saddened to see they weren't on the menu anymore... but the staff were amazing - Archie in particular who went out of his way to make a plan for us. Suffice to say 10/10! Thank you we will be back!!

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Helpful?
Thank pippadhm
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear pippadhm, Thank you for your feedback. It’s great to read that while you didn’t find what you were initially looking for on our menu, Archie was able to make a plan for you. I will ensure Archie is duly recognized for his outstanding efforts. We hope your next visit comes in the not too distant future. Sincerely, Richard Lyon...

Moscow, Russia
Reviewed 1 week ago

this is very good hotel. Everything luxury. Very friendlie people work here. Good vieu from my room make me feel good and happy. Good restaurant and roomservices. Very smart and good place. I stay again here

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Helpful?
Thank sidorenkonikitam2017
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear sidorenkonikitam2017, We appreciate the time you have taken to share your kind review. We are pleased that each aspect of your visit met our five-star standard. If you find yourself back in Cape Town, we would be thrilled to welcome you again. Sincerely, Richard Lyon General Manager

Durban, South Africa
Reviewed 1 week ago

rooms are spacious and well fitted with separate bathrooms, great bath amenities, the food offerings are amazing, spectacular views, bespoke service, perfect position to V&A waterfront, deluxe spa on site

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Helpful?
Thank Nishi_sp
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Nishi_sp, Thank you for reviewing One&Only Cape Town. We are happy to read that you enjoyed a five-star experience. It is our goal to provide a one-of-a-kind, luxury experience to each guest, and we are delighted to hear you experienced this through our customized service. We hope to welcome you back in the future. Sincerely, Richard Lyon General Manager

Reviewed 1 week ago via mobile

If you intend to go for a short trip to CT, the HOHO(Hop on Hop off) bus is a must.I love the Red bus route the best which travel the peninsula area around Table mountain.It passes by beaches,animal parks and my wife favourite,The botanical garden. Dont forget to drive down along the scenic route towards garden route if you want.But...

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Helpful?
Thank Syed Al H
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Syed Al H, Thank you for taking a moment to review your time in Cape Town. It is wonderful knowing you were able to see so much of our beautiful city and surrounding areas. Come back and see us again soon!. Sincerely, Richard Lyon General Manager

Midrand
Reviewed 1 week ago

This resort will either match or exceed your expectations. The layout from the reception to the pool area to your rooms is clean and tidy, with friendly supporting staff helping and assisting you where they can.

Review collected in partnership with this hotel
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Helpful?
Thank DawieNieman
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear DawieNieman, Thank you for you rating of One&Only Cape Town. We sincerely appreciate the feedback and the kind words. We are delighted that you found everything up to or above expectation. We hope to welcome you back in the future. Sincerely, Richard Lyon General Manager

Houston, Texas
Reviewed 1 week ago

Amazing experience, the service was incredible. The Manager and waiters were magnificent. Their attention to detail in making sure our group was having the best and most relaxing time was exceptional. Can't say enough except if you are in cape Town and High tea was something you want to do. This is the place to go.

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Helpful?
Thank marianelafarr
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear marianelafarr, Thank you for sharing your feedback regarding our Afternoon Tea. We are thrilled that you and your group had a fantastic time. Thank you for the recommendation. We hope to see you again soon. Sincerely, Richard Lyon General Manager

Pretoria, South Africa
Reviewed 1 week ago

This was our 4th stay at the One-and-Only Hotel, apart from many other instances of dining and just popping in for a drink. The One-and-Only never dissapoints. The reception is ruled by a spontaneous generosity and warmth. Best in the world. Everyone speaks the same language of service and high-end hospitality. Enough of the soft stuff. Location is great, next...

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Helpful?
Thank Kenny M
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Kenny M, We are grateful for your five-star review and for your continued loyalty to our hotel. It is marvelous to know your expectations are consistently exceeded in so many areas. We love that we are situated on the door step to the V&A Waterfront and we are pleased to hear that you enjoy this too. We look forward...

Johannesburg, South Africa
Reviewed 1 week ago via mobile

The best ice coffee, friendly waitresses, excellent view of Waterfront and weather was perfect for a well earned relaxing experience. Mains was enticingly prepared and served with a smile that both my wife and I recommended family to join us next time.

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Helpful?
Thank Bryan J
RichardLyon_01, General Manager at One&Only Cape Town, responded to this review

Dear Bryan J, We appreciate the moment you have taken to write your review. We are pleased to read that you had a relaxing and enjoyable time with us. Next time you are in the area, we hope you and your wife will join us for another meal. Sincerely, Richard Lyon General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $697 - $2,676 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#5 Business Hotel in Cape Town Central
#5 Spa Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
“Corner suite was very good”
 of 5 bubbles sidorenkonikitam2017, 17 Feb 2017 | Read review
“boasts largest rooms in cape town”
 of 5 bubbles Nishi_sp, 16 Feb 2017 | Read review
“Table Mountain view rooms are the best”
 of 5 bubbles 221kennym, 14 Feb 2017 | Read review
“not an island room if you dont take my advise and dont go stay in the main hotel”
 of 5 bubbles 749robertk749, 11 Feb 2017 | Read review
5 of 5