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One&Only Cape Town

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One&Only Cape Town
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1,473 Reviews from our TripAdvisor Community

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Showing 1,290: English reviews
Fresnaye, South Africa
Reviewed 17 April 2016

A 5 star rating breakfast experience. Nothing we asked was too much trouble. On a beautiful morning weather wise we were allowed to set up for breakfast outside the restaurant on the canal's edge for 7 people. The service and food was outstanding. Especially the service, attentive and going the extra mile. My compliments to the staff for an amazing...

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Helpful?
Thank Mike V
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Mike, Thank you for your gracious comments shared on TripAdvisor. I am thrilled that you had such a wonderful time in Reuben’s and were impressed by the view. I will be sure to thank the staff for making it an enjoyable visit for you. We hope to welcome you back again soon. Sincerely, Richard Lyon, General Manager

Leeds, United Kingdom
Reviewed 17 April 2016

My wife and I stayed here as a base for exploring Cape Town and its surrounds for 4 days. We stayed in an Island Suite which means a short walk to the main hotel but is no great hardship. I would think most of these suites will not have a view of Table Mountain from the room and if you...

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Helpful?
Thank Huntsy
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Huntsy, Thank you for choosing to stay at One&Only Cape Town and for sharing your review. I am pleased to know that you enjoyed our modern, spacious Island rooms. Despite your comments above I do hope we will have the opportunity to welcome you back in the future. Sincerely, Richard Lyon, General Manager

Retford, United Kingdom
Reviewed 15 April 2016

The One & Only was magnificent when travelling with children, the restaurant has kids menu, the staff are great with them, the kids club is wonderful. It was also superb for us adults, we wanted for nothing.

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Helpful?
Thank Dee M
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear DeeM, Thank you for your review! It sounds like your family had a great time at the Resort! We are delighted that our colleagues have contributed to your unforgettable stay, in particular Michelle and her team at KidsOnly Club who are always at hand for our younger guests. We look forward to welcoming you back on your next visit...

Aylesford, United Kingdom
Reviewed 15 April 2016

We had a lovely big room overlooking the waterfront. Room was very clean and bed was comfortable. Huge bathroom with plenty of toiletries. All the staff were very helpful with recommendations for restaurants, booking taxis etc. Good choice at breakfast. Hotel was only a short walk from the V&A waterfront which is a great place to wander round during the...

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Helpful?
Thank Shelagh N
Richard_Lyon6, General Manager at One&Only Cape Town, responded to this review

Dear Shelagh, Thank you for sharing your gracious review. I am delighted to read that you loved your Marina Room and found all the in-room amenities to your liking. I will be sure to thank the team for their useful recommendations. It would be our pleasure to have you visit us again should your travels bring you back to South...

Reviewed 13 April 2016 via mobile

Fantastic hotel in a great location a short walk away from V&A waterfront restaurants, bars and shops. The staff could not be more helpful and attentive. Spa and pool areas were very relaxing and afternoon tea with table mountain views was amazing.

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Helpful?
2Thank Fbruce123
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Fbruce123, On behalf of our team at One&Only Cape Town we wish to thank you for choosing to stay with us and hope that we will have the opportunity to welcome you back soon. Sincerely, Richard Lyon, General Manager

Johannesburg, South Africa
Reviewed 12 April 2016

I was a bit disappointed with this hotel.The decor is old fashioned and reminded me of the old southern sun hotels. The passages were dusty and the windowsills were full of dirt from when we arrived until when we left. The rooms however were large and spacious and the bath room was great. The breakfast was good but service was...

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Helpful?
Thank Dominique D
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear DominiqueD, Thank you for taking the time to post your feedback following your recent experience at One&Only Cape Town. I am very sorry that we let ourselves down on the service in some areas, especially in Reuben’s. We are currently working on some ambitious plans for Reuben’s which I hope you will see in a positive light when you...

Reviewed 12 April 2016 via mobile

What more can I say that hasn't been mentioned already?? Loved every minute of our stay here and can't wait to be back! Our room was exceptional, and you couldn't ask for a better location. The staff too were superb and I'd highly recommend this hotel to anyone staying in the area

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Helpful?
Thank tjmarsh655
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear tjmarsh655, I am so pleased that you had a wonderful stay here at One&Only Cape Town and I really hope that we will have the opportunity to welcome you back in the not too distant future. Sincerely, Richard Lyon, General Manager

Washington DC, District of Columbia
Reviewed 11 April 2016 via mobile

This hotel is fantastic! The staff are wonderful, the decor is beautiful and the setting is perfect. You are in the center of the action but feel like you are in an oasis. The spa is superb. In addition they have a Nobu! If you love sushi you must eat there. I hope one day to return.

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Helpful?
Thank ddunleavy
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear ddunleavy, Thank you for choosing to stay at One&Only Cape Town. I am so pleased to read that you had a great stay. I hope that we have the pleasure of welcoming you back to stay with us again soon. Sincerely, Richard Lyon, General Manager

Apex, North Carolina
Reviewed 8 April 2016

This hotel is amazing! We had the "worst category" of room the hotel has to offer and it was fantastic! The view of our room was spectacular of table Mountain (I believe all rooms are Table Mountain view) and the room was huge. It was my husband and I and our two kids (ages 12 and 14) - we had...

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Helpful?
1Thank jenludwig18
Dale_Parkington13, Manager at One&Only Cape Town, responded to this review

Dear Jenludwig18, Thank you for taking the time to share your recent experience with us. Your kind comments about the Resort and our colleagues are much appreciated. We all look forward to having another opportunity to welcome you in the not too distant future. With best wishes, Dale Parkington, Resort Manager

Groblersdal, South Africa
Reviewed 7 April 2016 via mobile

Five star experience.Spa manned by Ambassadors of Beauty.Indecision so pronounced----difficult to choose between high tea and Ruben Restaurant.One and Only is a must for all that Love travelling.The reception is hotter than a furnace.

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Thank NoahRasy
Richard_Lyon6, General Manager at One&Only Cape Town, responded to this review

Dear NoahRasy, Thank you for sharing your comments after your recent visit to the Resort. My team and I are thankful to receive your warm-hearted review. We hope that you will visit us again soon. Kind regards, Richard Lyon, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $685 - $2,275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain View”
 of 5 bubbles ACM83, 18 Mar 2017 | Read review
“The ones by the pool!”
 of 5 bubbles dianeb272, 10 Mar 2017 | Read review
“The island is great if You want the pool, the rooms in the main building are closer to everything in the hotel”
 of 5 bubbles Eric060, 7 Mar 2017 | Read review
“If you're booking an Island Suite, request it further in. Away from the Spa.”
 of 5 bubbles SherwyNP, 2 Mar 2017 | Read review
“Island room 616 - NO, rooms 6xx had no view, located on the ground level.”
 of 5 bubbles RenataTes, 19 Feb 2017 | Read review
5 of 5