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One&Only Cape Town

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1,505 Reviews from our TripAdvisor Community

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Showing 1,320: English reviews
Singapore
Reviewed 10 May 2016 via mobile

Was cold from the walk and decided to warm up at the bar. They suggested that I try their local brandy to warm up. Such a nice way to serve hot water and brandy isn't it! Feels like home at that moment. Subsequently we tried out the Omakase menu at Nobu restaurant. Advise : skip the Omakase just order the...

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Helpful?
1Thank kobat
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Kobat, Thank you for sharing your review. I am delighted that the service from our Vista team made you feel like you were at home. I am also pleased that you managed to experience Nobu. The Omakase menu is specifically selected by recommendations from the chef, however if its variety that you are after then we would be happy...

Stellenbosch, South Africa
Reviewed 9 May 2016

We stayed at the One and Only as a pre-baby, 2 night family break and it was a fantastic weekend. The hotel is everything you would expect from a centrally located 5 star hotel but what really made our stay fabulous were the amenities for our 4 year old; a free ( yes free!) kids club with daily scheduled activities...

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3Thank rina t
Richard_Lyon5, General Manager at One&Only Cape Town, responded to this review

Dear Rina, Many thanks for sharing your gracious review following your recent stay at One&Only Cape Town. It sounds like your family had an unforgettable holiday and I will be sure to thank our team in KidsOnly for their special care and attention and for ensuring that you had a relaxing stay. It will be my pleasure to also share...

Los Angeles, California
Reviewed 8 May 2016

I was endlessly debating this property vs. The Ellerman House on the first time in this beautiful city. One & Only got the nod because of being able to walk everywhere at the V&A Waterfront. It is a beautiful property with a first-rate spa, great staff, and populated by celebs (Mariah Carey was in residence as was Starbucks founder Howard...

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1Thank terimbi
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear Terimbi, Thank you for choosing to stay at One&Only Cape Town and for taking the time to share your experience at the Resort. I do hope that we will have the opportunity to welcome you back for another amazing vacation soon. Kind regards, Dale Parkington, Resort Manager

Brussels, Belgium
Reviewed 7 May 2016

We stayed here for 4 nights together with our children.Our stay was a unique experience. Rooms are huge as well as the bathrooms. We had dinner in both restaurants and food was delicious in both of them. Concierge service very good. There is a nice pool with service. Unfortunately we haven't used the spa as there was no availability at...

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Helpful?
1Thank L4156SQannl
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear L4156SQannl, Thank you for sharing your review! I am pleased to read that your family had such a great time at the Resort. Please do contact us to secure your spa appointments prior to your next visit so that we can ensure that you enjoy this wonderful experience. We look forward to welcoming you back again soon. Sincerely, Dale...

Dubai, United Arab Emirates
Reviewed 7 May 2016 via mobile

A truly memorable experience. We were greeted with super friendly staff who shared in our excitement and energy with such vibrant service. We were always greeted on our names. The room was absolutely gorgeous. We had a very special turn-down service and champagne at all times. The only negative was the unfriendly staff at the spa as well as the...

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1Thank DubaiRussells
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear DubaiRussells, Thank you for allowing us to be part of this special occasion. I am very sorry that your experience at the spa and hair salon was not what it should have been. Please feel free to contact me directly at Dale.Parkington@oneandonlycapetown.com in order for me to gain as much info regarding this as possible. I look forward to...

Reviewed 6 May 2016

Beautiful hotel in a beautiful location, with all the amenities you could think of, they made my stay so comfortable- at 6 months pregnant, I was able to have a maternity massage, in-room dining was fast and the food was delicious. Bath big enough to fit my bump into, lovely robes, big towels and really comfortable bed! Would highly recommend...

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Helpful?
1Thank Laura H
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear LauraH, Thank you very much for your review following your stay at One&Only Cape Town. I am glad that we were able to look after you and ‘bump’ and look forward to welcoming your larger family back for another holiday soon. Best regards, Dale Parkington, Resort Manager

Lusaka, Zambia
Reviewed 6 May 2016

The Vista Bar is aptly named, as the view is spectacular. We had a seat right at the window and felt thoroughly pampered. Lovely friendly waitress, great live music and just an altogether wonderful experience. What a way to spend a Saturday afternoon! Compared to the High Tea I had at another Cape Town establishment a while back, I think...

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Helpful?
Thank islandgirlle2
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear islandgirlle2, Thank you for sharing your review of your recent visit to Vista Bar & Lounge. I am sorry that the savory selection was not a hit and have discussed your comments with our culinary team for us to improve this important part of the experience. We are also addressing the parking concerns and will soon have a shuttle...

Dubai, United Arab Emirates
Reviewed 5 May 2016 via mobile

Spent a week at the hotel with my boyfriend for our 30th birthday and we were treated like royals!!! Mathew at the front desk assisted us with the check in process and he was so warm and welcoming to us, gave us tips on things to do while in the city and even went out of his way to help...

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1Thank lilwaks
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear Lilwaks, Thank you for choosing to stay with us at One&Only Cape Town for your special occasion. It is such a pleasure to read your kind comments about our colleagues and I will be sure to thank Mathew in our Guest Relations team for his part in making this such a memorable vacation for you both and our Sommelier,...

Dallas, Texas
Reviewed 4 May 2016

Just spent 4 days here in Capetown at the lovely One and Only......perfect in every way. Staff goes above and beyond to help meet your every request. Beautiful scenic view of Table Mountain and situated on a peaceful canal just outside of the waterfront-close enough to easily access the shops and restaurants by foot yet far enough to feel like...

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1Thank DFWtraveler2014
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear DFWtraveler2014, Thank you for taking the time to write your review following your recent stay at One&Only Cape Town. I am very happy to read that you managed to take time out of your busy schedule to relax and enjoy the resort. I have shared your review with everyone here and they thrilled with your positive feedback. We look...

Sunsand2009
Reviewed 2 May 2016

After much deliberation we decided to stay in the One&Only for four nights during our first visit to South Africa. We couldn't have been happier with our decision. Everything from the moment we arrived at check in was just perfect. After a long flight the hot towels and offer of water and coffee at check in was a lovely touch....

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Helpful?
1Thank Sunsand2009
Dale_Parkington10, Manager at One&Only Cape Town, responded to this review

Dear Sunssand2009, Thank you for choosing to stay at One&Only Cape Town and for taking the time to write your review. Thank you too for your understanding during the event around the pool and I do hope the exciting cocktails and food from our sister hotels around the world have convinced you to stay with One&Only wherever you can. I...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $680 - $1,970 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a Mountain View room, which we loved.”
ChrisFromNYC, 26 Apr 2017 | Read review
“Check room descritpion as to what was offered. Our panoramic Harbour view did not exist.could have been rectified if we flagged it earlier.”
  • Panoramic Harbour View?
SurreyRobin, 21 Apr 2017 | Read review
“At the island section, try the ground room - top section has noise pollution by cape pigeons.”
Ronnie_RSA, 18 Apr 2017 | Read review
“Main building has better views than the Island”
SAtraveller94, 2 Apr 2017 | Read review
“Mountain View”
ACM83, 18 Mar 2017 | Read review
5 of 5