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One&Only Cape Town

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1,326 Reviews from our TripAdvisor Community

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There are newer reviews for One&Only Cape Town
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Showing 1,172: English reviews
Swedesboro, New Jersey
Level Contributor
111 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 September 2015

We were on the 3rd floor with a harbor view. The room and bathroom were HUGE - it was nice to have a bit of space to spread out. Breakfast was included which was nice and they provided us with a breakfast box one morning when we had to leave early for a tour. The concierge were all very nice... More 

Helpful?
Thank acmiller83
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear acmiller83, Thank you for choosing to stay with us and also for sharing your review. I’m delighted that you enjoyed your stay and that our team where able to make it even more special. It would be our pleasure to have you stay with us again. Best regards, Dale Parkington, Resort Manager More 

Cape Town, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2015 via mobile

Best service, excellent staff, by far the most amazing place ever with the BEST VIEW EVER!!! TOP CLASS Job shadowing First day- went well but looking forward to exploring and experiencing new and different things ... AMAZING EXPERIENCE...

Helpful?
2 Thank Megan F
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Megan, Thank you for sharing your kind feedback and I am so thrilled to read how much you are enjoying your job shadow programme at the Resort. No doubt there will be lots more incredible moments to look forward to during your visit. All the best and warm regards, Dale Parkington, Resort Manager More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2015 via mobile

This is a great hotel with central location with two amazing restaurants. This is only hotel where employees are polite, they are smiling and they enjoy their job obviously. Service at hotel is immaculate, and service is 9 of 10.

Helpful?
1 Thank Happy92190
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Happy92190, Thank you for choosing to stay at the One&Only Cape Town. We thank you for your positive feedback and are delighted that you were pleased with our selection of restaurants. We look forward to welcoming you back soon. Warmest Regards, Dale Parkington, Resort Manager More 

Dubai, United Arab Emirates
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 September 2015

Stayed there for 5 nights this week. Chose to stay at the island room, it is spacious! But if you are looking for a view, you can go for the marina harbour room, Views are much better there. Breakfast was amazing. Being vegetarian the chef's (Carl & Kim) made sure we got we need! Concierge service was outstanding - Feroz... More 

Helpful?
1 Thank Nimitb
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Nimitb, Thank you for taking the time to review the Resort. It is always encouraging to hear back from our guests about their experience with us. It is unfortunate about the cockroach that you found in your room, I do apologise, but I am glad that housekeeping was able to respond promptly and assist. I’m also pleased to read... More 

Cape Town, Western Cape, South Africa
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 September 2015 via mobile

To celebrate my bestie's birthday , she treated us to an unbelievable Spa day, as friends we have been to great spa's at the Westin, the Twelve apostles and at Crystal Towers hotel in century city. This experience was amazing , their signature relaxations massage was unbelievable. We treated my friend to lunch at Reuben's. The wine was excellent and... More 

Helpful?
Thank Candice N
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Candice N, Thank you for sharing your experience about your recent visit to the One&Only Cape Town. I will be sure to share your thanks with the team at the Spa and we are glad that we were able to make your visit an unforgettable one and that your friend enjoyed her birthday. Your comments are greatly appreciated and... More 

Bangkok, Thailand
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 22 September 2015 via mobile

Stayed here as part of a conference. Faultless experience, good food, great room, view of table mountain and right in the nice marina part of Capetown. Also have a great gym and pool. Would highly recommend it. Ask for a room overlooking the mountain, they seem to have vey spacious balconies with sun loungers which the other side does not.

Helpful?
1 Thank David728
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear David728, Thank you for your kind review. It would most certainly be our pleasure to welcome you back soon. We thank you for your recommendation to our future guests and I trust we will deliver an equally outstanding service experience. Kindest regards, Dale Parkington, Resort Manager More 

Manchester
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 September 2015

This hotel is fantastic and very modern and safe. Ive also stayed at the Cape Grace and the difference Id say is this hotel has a younger more vibrant clientele and is definitely better for families. Mount Nelson is my favourite hotel in Cape town because its the only hotel you actually feel in Cape Town. In this hotel the... More 

Helpful?
Thank Geordie18
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Geordie18, Thank you for sharing your feedback about your visit to One&Only Cape Town. Your warm-hearted comments are greatly appreciated and I‘m thrilled that your experience at Nobu Cape Town was magnificent. I will be sure to share your thanks with Amir and his team. We hope that you will choose to join us again on your return visit... More 

Naperville, Illinois
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 September 2015

Gorgeous hotel, lovely staff, they can't do enough to assist. Breakfast was outstanding. One of the largest rooms I have stayed in. Every detail in the room! Great location, easy to walk to shopping, etc.

Helpful?
Thank juliebenar
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Juliebenar, Thanks so much for sharing your feedback on your recent stay with us. I am delighted to read that we made your vacation such an enjoyable one. I will be sure to congratulate the team for ensuring that your every need was attended to so efficiently. I hope that we will have the pleasure of welcoming you back... More 

Manhattan Beach, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 September 2015

my husband and i stayed at the one and only for just under a week. from the moment we arrived we were warmly and personally greeted by the lovely lady who is head of guest relations. (I can't remember her name but she was very charming). It was our honeymoon and she offered us champagne when checking in which was... More 

Helpful?
1 Thank clmckenn00
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear clmckenn00, Thank you for your gracious comments shared on TripAdvisor. I am delighted to read how much you enjoyed staying at the Resort. Congratulations on your recent nuptials. I am thrilled that you had an equally enjoyable experience at the Spa. I will be sure to thank my colleagues for ensuring an enjoyable stay for you. We hope to... More 

London, United Kingdom
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 September 2015

Excellent hotel!! Prior to arrival I had emailed the hotel about CT security having never been before just to make sure all would be safe travelling alone with my small son. Not only did the hotel easy any anxiety that I had, their head of security Angelo met me at the airport on arrival. Now that is customer service!! The... More 

Helpful?
2 Thank Jef-0120
Dale_HParkington7, Manager at One&Only Cape Town, responded to this review

Dear Jef-0120, Thank you for choosing One&Only Cape Town on your recent visit to Cape Town and thank you for your wonderful comments. I will be sure to personally thank our Security Manager, Angelo for his making you feel safe and the warm welcome at the airport. I really enjoyed reading about the excellent service you received and have shared... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $737 - $2,696 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
6 questions
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the room as excellent”
 of 5 bubbles AndreRSA, 21 Nov 2016 | Read review
“Go for a view of Table Mountain, you won't regret it!”
 of 5 bubbles 936kerryt, 15 Nov 2016 | Read review
“table Mountain”
 of 5 bubbles kauaijim5, 14 Nov 2016 | Read review
“I think they all face Table Mountain and the marina so all are good!”
 of 5 bubbles CatherineChicago_IL, 13 Nov 2016 | Read review
“I cannot comment on the rooms as I only visited for High Tea.”
 of 5 bubbles BethJacobsFerreira, 3 Nov 2016 | Read review
5 of 5
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