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Hyatt Regency Cape Town

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Traveller (173)
Room & Suite (42)
Dining (19)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#46 of 116 hotels in Cape Town Central
Location
Cleanliness
Service
Value
Travellers' Choice
Immerse yourself in the culture and color of one of Cape Town’s most vibrant neighborhoods, Bo-Kaap. This historic area is rich with brightly painted houses, spice shops, and cafes, to satiate your desire for discovery. Taste your way through a flavor-filled Cape Malay gastronomic experience along two of the city’s hottest food and beverage streets, Kloof and Bree, both walking distance from the 5-star hotel. If you make it in before dark, you just might catch a sunset-kissed view of Table Mountain or Signal Hill.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Airport transportation
Car park
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Poolside bar
Highchairs available
Strollers
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, Arabic, Xhosa, Zulu
4.5
4.5 of 5 bubbles280 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Cape Town has won guests over with its prime location, offering easy access to nearby attractions and spectacular city views. While the rooms are lauded for their spaciousness and cleanliness, some guests have pointed out security and maintenance concerns. The hotel's array of amenities, including a praised breakfast and attentive staff, add to the experience, although lounge access could be enhanced. While views on value vary, the hotel's overall cleanliness and service receive commendations, creating a welcoming atmosphere that many find worth the cost.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Pricey
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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280Reviews40Q+A32Room tips
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Seaside57025197008 wrote a review Feb 27
1 contribution
Where do I even begin,from the second I set foot onto their premises I was welcomed with open and warm arms. The one thing I have to outline by the way the the amazing staff. OMG,where are they brewed? Kay Kay, Tamsin, Abu, Johan, Jabu, Junaid, Lonke. Y'all have become my siblings and the best of friends. Thank u all for be so awesome and kind throughout my stay. I'll always carry you in my heart. Love and light. Ntonto Zulu
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Penney K wrote a review Feb 27
4 contributions
Staying at the Hyatt Regency Cape Town was a very pleasant . The staff went out of there way to be helpful. Before we arrive there was a bit of a misunderstanding with the billing and prepaid rooms I believe that they might have changed accounting software. However with a few calls it was straightened out. I was very happy with the staff, the hotel placemacment and the overall service.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 2 days ago
Dear PenneyK3, Thank you for your lovely comments regarding your stay. We apologize for the confusion around the billing instructions of your room and glad to know that it was resolved. We appreciate you. Until next time. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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candacecoston wrote a review Feb 27
1 contribution
This hotel exceeded my expectations. The staff was highly attentive to everything . Exceptional customer service and great location, I felt very safe at this hotel. When one of the front desk staff (Abubakbar??) called me by my last name in front of my friends as I was headed out for fun I was flattered. Made me feel special.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 2 days ago
Dear Candacecoston, Thank you for your most wonderful review with regards to your stay with us. Exceptional customer service and safety is paramount in ensuring our guests have a memorable experience staying with us. The entire team, including, Abubakr were honored to have served you. We welcome the opportunity to serve you in the future. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Genise wrote a review Feb 24
Atlanta, Georgia10 contributions
Great Stay, service was great, nothing bad say about my stay except I just feel it was a bit overpriced for the area as I also stayed in another hotel during this visit that was a fraction of the price. There was also some confusion as to when you were suppose to pay. The website said on arrival then I got a email request stating payment in full was due or reservation would be canceled.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 2 days ago
Dear Genise, Greetings from the Hyatt Regency, Cape Town Team! We are delighted to know that you had a great stay with us. We sincerely apologize for the confusion around making payment and will certainly look into. We look forward to your return. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tiffany S wrote a review Feb 24
3 contributions
I gifted myself a solo trip to Cape Town, South Africa, and stayed at the Hyatt Regency Cape Town hotel. Everyone at the hotel was welcoming and attentive to my needs. It felt like I was at home. Kudos to the staff here - as they always welcome you with a smile and are willing to help you whenever there is a need. Even with touring the city, I was comfortable to approach any staff to provide me with tips on how to travel around South Africa. I'm looking forward to bringing my family back to South Africa at this hotel location.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 2 days ago
Dear Tiffany, Thank you for your most wonderful review! It is always delightful to read reviews as such and we are thankful that you had a wonderful birthday experience staying with us. We look forward to having your family joining you, upon your next visit to the Hyatt Regency, Cape Town. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ABWalsh2000 wrote a review Feb 22
Sydney, Australia146 contributions
Staff of the hotel were quite helpful and accomodating. Allowed us to check in earlier. Hotel is good for a short stay only. Restaurant is not good and has a limited menu. Room service is better. Internet was good. Room was clean with housekeeping even checking if you need anything before 10 pm. I would rate them a 3.5 not a 4 though.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 2 days ago
Dear ABWalsh2000, Greetings from the Hyatt Regency, Cape Town Team! Thank you for your constructive review of our property. We are always striving to uplift our current offering and we are pleased to announce that we just recently launched our new fine-dining, Urchin Restaurant menu. Upon your next visit, we certainly recommend you try our amazing offering. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abu A wrote a review Feb 14
Cape Town, South Africa1 contribution
This was an amazing experience! The food was great, and so were the staff. A special shout out to Tasneem for assisting with our last-minute reservation and to Gallo for ensuring that we were looked after on the day. We're coming back for more!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 1 week ago
Dear Abu, Thank you for your most wonderful review with regards to your dining experience. We welcome the opportunity to serve you in the future. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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joseph b wrote a review Feb 13
1 contribution
the staff there were so friendly and helpful - can't praise them enough. location was super central to incredible restaurants all within a few blocks. it's a major city, so if you don't want that experience, consider other locations. but easy to jump in an uber to get everywhere from there, which we did.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 1 week ago
Dear Joseph, Thank you for your lovely comments regarding your stay. When visiting Cape Town, The Hyatt Regency is truly your home, and we prefer to think of our team as an extension of your family. For this reason, we are constantly aiming to offer tailored guest experiences. We look forward to your return. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John C wrote a review Feb 12
Cheswick Green, United Kingdom129 contributions
Excellent. A warm friendly and very professional welcome even at half past midnight to two weary travellers. The room, food, and service were to a very high standard and nothing was too much trouble. Very safe, great shuttle service and excellent advice. Actually, all of the staff went out of the way to be pleasant and Gallo, one of the managers,was particularly helpful. Thanks! We will return!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 1 week ago
Dear John, Greetings from the Hyatt Regency, Cape Town Team! It is always delightful to read reviews as such and we are thankful that you had a wonderful experience staying with us. We look forward to your return. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Parinita J wrote a review Feb 12
1 contribution
It was my daughter's birthday and had dinner at the Urchin restaurant at the Hyatt Regency, Cape Town. From the welcome at the entrance, to last goodbyes, it was a wonderful experience! Specially the surprise of delicious dessert treat - Thank you so much!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gallo Shanker, Other at Hyatt Regency Cape Town
Responded 1 week ago
Dear parinitaj2021, Thank you for your most wonderful review with regards to your Urchin dining experience with us. We are honored to have served you and look forward to your return. Kind Regards, Gallo Shanker
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Cape Town Central area.
PRICE RANGE
C$230 - C$592 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cape town city centre hotel cape town central
FORMERLY KNOWN AS
Hilton Cape Town City Centre
LOCATION
South AfricaWestern CapeCape TownCape Town CentralSchotsche Kloof
NUMBER OF ROOMS
137
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hyatt Regency Cape Town - UPDATED 2024 Prices, Reviews & Photos (South Africa) - Hotel - Tripadvisor

Frequently Asked Questions about Hyatt Regency Cape Town
Which popular attractions are close to Hyatt Regency Cape Town?
Nearby attractions include The Diamond Gallery (0.3 km), Inverdoorn Private Game Reserve (0.2 km), and Bo-kaap (0.1 km).
What are some of the property amenities at Hyatt Regency Cape Town?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hyatt Regency Cape Town?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency Cape Town?
Conveniently located restaurants include Iron Steak and Bar, madam taitou, and Bouchon Wine Bar & Bistro.
Are there opportunities to exercise at Hyatt Regency Cape Town?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency Cape Town have airport transportation?
Yes, Hyatt Regency Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hyatt Regency Cape Town located near the city centre?
Yes, it is 0.9 km away from the centre of Cape Town Central.
Are any cleaning services offered at Hyatt Regency Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Cape Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.