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Queen Victoria Hotel

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Queen Victoria Hotel
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661 Reviews from our TripAdvisor Community

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Showing 575: English reviews
Reviewed 7 November 2015 via mobile

We stayed here for 3 nights, lovely big hotel room. Great location walking distance to V&A waterfront. Good breakfast, we dine at the hotel as Capetown has so much choice! Only downside is the pool is more of a plunge pool and it's at the neighbouring hotel a short walk from reception. Would rebook

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Helpful?
Thank Vickyhancox
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear vickyhancox Thank you very much for taking the time to write a review for our future and return travellers. The Tam and I are thrilled to learn that you had a memorable experience with and we are looking forward to that rebook. We look forward to welcoming you back again soon to create another memorable experience with us, so...

St. Petersburg, Florida
Reviewed 1 November 2015 via mobile

My friend and I visited the Queen Victoria about a week ago. The whole experience was wonderful. The staff were kind, helpful and professional. They arranged a wine tour for us and a car to Boulder Beach. When we came home with bottles we wanted to take home they had a porter run to the post office to purchase the...

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Helpful?
Thank Meg M
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Meg M Thank you very much for writing a review on your recent stay with us. The team and I are thrilled to learn that you had a memorable stay with us. Thank you for acknowledging the staff efforts to ensure guest satsifaction. We look forward to welcoming you back again soon to create another memorable experience with us,...

Desenzano Del Garda, Italy
Reviewed 30 October 2015 via mobile

I have been here for business only one night. I love the V&a waterfront, and the hotel is perfectly located. Staff helpful. Rooms wide and perfectly clean and ready. Excellent WiFi. A very nice selection of food for breakfast, I suggest a coffee on the terrace. Definitely I'll come back.

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Helpful?
Thank MatteoZN
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear MatteoZN Thank you very much for taking the time to write a review on The Queen Victoria Hotel. The team and I are thrilled to learn that you enjoyed your stay with us. I am sure our future travellers will take your advice and enjoy a coffee on the terrace when the weather permits it. We look forward to...

New York City, New York
Reviewed 30 October 2015

Our room was very clean and comfortable. The staff overall is very warm and friendly. The concierge desk is in front when you walk in and the staff will constantly ask you how you are doing and make themselves available to help. In particular, the gentlemen who help with the bags and who stand at the door to help with...

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Helpful?
Thank Samuel G
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Samuel G We are truly saddened to read this review and that your experience at the Queen Victoria Hotel was not what you expected it to be. This is certainly not the standard we adhere to and we strive for faultless service and to read that you did not receive that experience is sad to read. My team and...

Hampton Hill, United Kingdom
Reviewed 25 October 2015 via mobile

We recently returned from a week in CapeTown and based ourselves at the Queen Victoria. The location is perfect for access to the Waterfront and the staff were really friendly albeit a bit stretched at times. I would have loved to give it a 5 but there were a few things that would stop me. On checking in to our...

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Helpful?
Thank XikiBen
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear XikiBen Thank you very much for taking the time to write such a detailed review on your recent stay at the Queen Victoria hotel. The team and I really try to take as much from the feedback as we possibly can and improve on the points that wasnt to your satisfaction during your stay with us. The points will...

Melbourne, Australia
Reviewed 20 October 2015

Stayed at the Queen Victoria for one night and wished we had stayed for longer. It is a lovely modern hotel with stylish, although not super large, rooms with comfortable beds and a great bathroom. The staff couldn't have been more helpful, and it is in a great location very close to the Waterfront.

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Helpful?
Thank Sally-anne P
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Sally-anne P Thank you very much for the review on the Queen Victoria Hotel. The team and I are trilled to learn that you had amemorable stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can...

Brisbane, Australia
Reviewed 18 October 2015

We stayed here again for a vacation in July. Although the time of year wasn't ideal and Cape Town was more quiet, we enjoyed our stay. We stayed in the superior room and it is definitely worth it over the deluxe rooms. Breakfast and staff were again wonderful. Thanks

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Helpful?
1Thank JSmith83
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear JSmith83 Thank you very much for taking the time to write a review on the Queen Victoria Hotel. The team and I are thrilled to learn that you had a pleasant stay with us. Thank you for choosing the Queen Victoria hotel as your preffered hotel in Cape Town. We look forward to welcoming you back again soon to...

London, United Kingdom
Reviewed 12 October 2015

Beautiful room, fantastic location. Restaurant was excellent value for money. Would definitely stay here again. Staff extremely helpful and onsite parking offered. Only minor disappointment was no view from the room, but then the location was excellent so it was on top of everything anyway so not a big deal!

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Helpful?
Thank Hayley B
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Hayley B Thank you very much for taking the time to write a review on the Queen Victoria hotel. The team and I are thrilled to learn that you enjoyed our hospitality and your dining experience in our restaurant. Always fantastic to see that our valued guests enjoy our hospitality and our beautiful hotel. We look forward to welcoming...

Israel
Reviewed 10 October 2015

The rooms are quite big and cosy. Staff is personable and attentive. Excellent location very close to the Waterfront. Very good breakfast and a first class restaurant. Very good experience. Highly recommended.

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Helpful?
Thank Nornberg
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Nornberg Thank you very much for taking the time to write a review on the Queen Victoria Hotel. The staff and I really appreciate the constructive review and we are thrilled to learn that you enjoyed your time here with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on...

Seattle, Washington
Reviewed 9 October 2015

This is a superb boutique hotel, hidden away adjacent to but above the hub-bub of the Victoria and Alfred Waterfront. Sited on a rocky outcrop 50' above the waterfront, overlooking the harbor, with easy access to the shops, restaurants and malls, but insulated from the flow of visitors passing by. A central atrium surrounded by three floors of view suites....

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Helpful?
1Thank Fletch W
TheunieMarais, General Manager at Queen Victoria Hotel, responded to this review

Dear Fletch W Thank you for taking the time to write such a detailed review on the Queen Victoria Hotel. The team and I are always greatful for a review on the stff and the service that we strive to deliver. We as a team firmly belive that the product needs to be superb but its the serive that will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 

Additional Information about Queen Victoria Hotel

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $445 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Queen Victoria Hotel staff and other travellers.
8 questions
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Tucson, Arizona
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is exceptional. Close to the V & A waterfront. ( across the road ).”
 of 5 bubbles robertbakewell, 26 Mar 2017 | Read review
“Upgrade to premier”
 of 5 bubbles michaellM4119ED, 2 Mar 2017 | Read review
“All other things being equal, a view of the Table Mountain is good.”
 of 5 bubbles mrcmrc2, 1 Mar 2017 | Read review
“Preview the room before accepting and be sure what you requested and paid for: standard, deluxe or more, is what you get.”
 of 5 bubbles jamestW4435CE, 28 Feb 2017 | Read review
“Go somewhere else!”
 of 5 bubbles zack477, 26 Feb 2017 | Read review
5 of 5