Very incompetent desk staff. Could not even properly extend our stay so we had to book anothe hotel for the remainigs nights. Similar experience from two of our friends. Also the swimming pool has not a nice location and was all the time dirty, so I did not really see anyone enjoying it.
The hotel is in an excellent location and it’s easy to walk to bars and restaurants even at night Staff were excellent and after a long overnight flight they let us check in early Rooms are big and air conditioned. Generators work well for load shedding . Breakfast great Pool very small but ok for a dip to cool down Excellent value for money - quality at a good price
A 15 minute walk to the Waterfront area and it's' great night life, with stores and restaurants, as well as the harbor. Room facing the canal made it relaxing. Parking facilities which are a 'Must' for that area of town. Staff were friendly and always had a smile.
Cannot fault much at all. Slightly aging, needs some work done in the bathrooms. Service personal, excellent. Eating / food experience, very enjoyable and a wide selection. Only negative is that there was no dedicated room service
Good location, clean enough, but the majority of the staff unfriendly and even grumpy. Breakfast tables were always lacking cutlery and not re set after a setting. The fitness room was like a sauna. Got the impression that staff was doing as little as possible!
Great place overall including location, though the rooms are a bit cramped. But I also did get the sense that staff were all too eager to turn down my request for a late check-out as I had a late flight. The lady at reception did not even bat an eyelid before going - "We are sorry but we are so busy we cannot accommodate your request". That may have been true - but it wasn't because as it turned out my stay was already paid for an extra night that I didn't take. So how could the hotel been too busy to even consider my request when I already had the room for another night?
Recently stayed with my sister fabulous hotel staff room location . If anyone is looking for a private trip ask the concierge for Mark he was amazing 😉 He picked us up at 9 took us to 3 wineries then to Stellenbosch then to the beach for a very reasonable price . Can’t wait to return
My client booked and stayed in your hotel for two days, upon my arrival at the hotel to pick her up, your concierge was out of this world and went an extra mile even remembers my name and the client, This made my journey with the client a pleasant one as I saved up on my time
Great service, great location. Good value Walking distance to the waterfront. Lovely canal with rowers, runners, restaurants. Staff are very efficient and friendly and helpful. Would definitely like to stay there again.
City Lodge is amazing the only thing which is Needed is for Cleaning staff wt rooms to rsst their duties when Cleaning make everything appropriately....Nor Place what ever is Supposed to be Left in there...Like Complimentary things.. not for one to ask for them.Besides That All is Well..And In Future if u Have VIP Guest allocate them at the Said VIP Suites..Then them Harrasing us to tell us we are making Noise like we did not pay to be there.
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