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The Westin Cape Town

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Traveller (1360)
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Panoramas (5)
Videos (4)
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About

#36 of 116 hotels in Cape Town Central
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Afrikaans
Hotel links
Special Offer:Earn points toward free nights.
4.5
4.5 of 5 bubbles2,814 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Westin Cape Town enjoys accolades for its cleanliness and welcoming atmosphere, with guests often praising its well-appointed rooms and friendly staff. While some travelers find the services overpriced, the hotel's amenities, including a spa and pools with exceptional views, receive high marks. The location is a hit for its convenience to local attractions, despite occasional noise. Service is generally applauded for its attentiveness, though there are occasional reports of inconsistency. Overall, the hotel's comfortable rooms and strategic location make it a popular choice.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
World-class
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2814Reviews43Q+A100Room tips
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Erin wrote a review Feb 26
Frankfurt, Germany246 contributions
Excellent hotel in Cape Town; conveniently located to convention center and other attractions. Excellent service (thank you Noncebo, Sisipho, Israel, Charles (bellman), Yolanda (best housekeeper EVER!)) and very clean and well-maintained property. Food was generally good from in-room dining, though app could use enhancement to allow modifications and to add non-alcholic drinks. Service was super timely (always within 20-30 min). Food during our meeting was mediocre, which was surprising. Meeting rooms were well-appointed but lacking daylight. This is very much a conference/business hotel but would be fine for leisure travelers as well.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GrandTour36014560079 wrote a review Feb 19
3 contributions
Was in Cape Town for a series of meetings and found the Westin central and easy accessible for business and for the a little sight seeing. Room was clean and the staff friendly, close to the waterfront and red city buses. Restaurants in the area where excellent
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MacFish_the_2nd wrote a review Feb 17
Portsoy, United Kingdom46 contributions
Really nice hotel in the centre of Cape Town. Short walk to V&A, or the red tourist bus and boat pass by close. Food is nice rather than exceptional, but it’s an hotel…. Room spotlessly clean and comfortable. Odd that you cannot direct dial from your room, but need to pass the switchboard. All staff we dealt with very very friendly and accommodating, a couple of names to mention, Michael as duty manager was excellent in arranging dental and medical attention, and Obe, the waiter in the dining room has great potential. As a relatively new start, he keeps himself busy without direction and has great confidence in his communication with guests. If this young man was on a Trainee Manager programme, he will easily repay the investment! Well done to Obe!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BB around the globe wrote a review Feb 13
Woerden, The Netherlands10 contributions
I visited the Westin again.. and who surprised me, who warmly welcomed me with an incredible beautiful smile it was Carol in the restaurant. She is taking care of you, hospitality with a capital H, serving breakfast, with a professional flare! She’s making you feel special and aswell at home!! And all of her collegaues at the desk by the entrance of the restaurant the other waitresses/waiters the cooks, the entire staff thank you all!! It’s always a true pleasure staying in the Westin!
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Melissa F wrote a review Feb 6
Sarasota, Florida511 contributions
Should be a negative 5. The Westin Hotel , rooms and desk staff are lovely and accommodating Location is great. Spa luxurious! HOWEVER…. The evening management of the restaurant is the worst in the world! I’ve been a guest of this hotel multiple times. I usually arrive after a 14+ hour flight, shower and just want a quick yet elegant dinner. The hotel Restaurant is usually empty in the evening…even when the hotel is full of conventioneers for a reason. The hostess greets one insisting that they choose from the buffet. A menu will reluctantly given after much insistence which is usually a 40 minute ordeal. Cold (yet beautifully plated ) food may arrive 2 hours after finally ordering; only to be sent back to be warmed to room temperature. Suspect something happens between the time the chef plates the food and the server delivers it … perhaps an hour delay? Very strange for a restaurant with few customers nd a healthy number of staff. This has been a typical occurrence for 3 different dining experiences at this restaurant. Stay away if you’re looking for a relaxing meal after a busy day! Breakfast is another story ….. friendly with efficient and friendly service. Breakfast time is always busy unlike dinner. Makes one wonder if there’s something terribly wrong with the night management?
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Look for outside restaurants in the area for dinner. Hotel restaurant service is slow…especially...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mincha Parker, Guest Services / Front Office at The Westin Cape Town
Responded 3 weeks ago
Dear 693melissaf, It was with great disappointment that we saw your most recent stay experience at our hotel. We are truly so sorry to see that you dining experience was a complete let down and that the service did not meet your expectations. Please rest assure that your concerns mentioned have been shared with the relevant department head in order to ensure that these issues are addressed and for no future guests to experience the same. Be Well, The Westin Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KittyChick wrote a review Feb 4
Kentucky122 contributions
My husband and I stayed here for 5 nights. We loved the size and cleanliness of the room. The concierge gave us wonderful recommendation, made bookings for us. The breakfast at this hotel was OUTSTANDING! There were ample hot offerings, made-to-order eggs/omelets, and the service was stellar. I saw some previous reviews complaining about breakfast and service. Either these issues have been corrected, or the other reviewers were too critical. We HIGHLY recommend this hotel for your time in Cape Town.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scott G wrote a review Feb 4
1 contribution
I stayed here between 17-31 Jan 2024, and loved it! I arrived early in the day following an overnight flight but the receptionist went out of her way to find me an available room. The room was spacious and comfy, the restaurants and bars fantastic and the staff, all of them, friendly and approachable.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: The location is about a 15 min walk from the V and A waterfront however a regular boat departs...
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Martin S wrote a review Feb 1
1 contribution
The Westin is outstanding the staff do an excellent job, engage with the customers and always happy to assist, I cannot thank Michael Botha enough for all his help to make our stay so enjoyable. The Wellbeing Facilities at the hotel on the 19th floor are worth a visit especially the swimming pool and sauna provide spectacular views across the city and towards Table Mountain. Would recommend the hotel highly
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robert B wrote a review Jan 2024
Scottsdale, Arizona5 contributions
The Westin CT never disappoints! We live in the USA and visit Cape Town each year returning to this hotel as the all-round experience staying at this hotel is unparalleled. The hotel itself is clean, modern and well appointed. It is well located and close to the waterfront. The rooms are spacious, beds are very comfortable and the bathrooms offer showers and tubs. What stands out about this hotel is the service and staff training. As a seasoned traveler, I have never encountered a more helpful, friendly, group of people. Kudos to the team. A definite thumbs up!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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rick wrote a review Jan 2024
Vero Beach, Florida8 contributions
We only had two days in Cape Toen prior to embarking on a Trans Atlantic Regent cruise to Rio. We were luckily upgraded to the executive floor and the room was perfect. Great staff and walking distance to many points of interest. This is a fantastic hotel choice in Cape Town, complete with a fantastic spa and reasonable rates. Thanks for a great stay!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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There are more places to choose from in the Cape Town Central area.
PRICE RANGE
C$384 - C$644 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin cape town hotel cape town central, westin cape town, cape town westin
FORMERLY KNOWN AS
Arabella Sheraton Grand Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town Central
NUMBER OF ROOMS
483
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Westin Cape Town - UPDATED 2024 Prices, Reviews & Photos (South Africa) - Hotel - Tripadvisor

Frequently Asked Questions about The Westin Cape Town
Which popular attractions are close to The Westin Cape Town?
Nearby attractions include Prestwich Memorial Garden (0.4 km), African Curiosity (0.2 km), and Kono tourism services (0.1 km).
What are some of the property amenities at The Westin Cape Town?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Cape Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Cape Town?
Yes, a parking garage is available to guests.
What are some restaurants close to The Westin Cape Town?
Conveniently located restaurants include Col'Cacchio Foreshore, YU Restaurant, and Beluga Cape Town.
Are there opportunities to exercise at The Westin Cape Town?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Westin Cape Town have airport transportation?
Yes, The Westin Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Cape Town located near the city centre?
Yes, it is 0.3 km away from the centre of Cape Town Central.
Are any cleaning services offered at The Westin Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Cape Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.