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Protea Hotel Fire & Ice! by Marriott Cape Town

64 New Church Street Tamboerskloof, Cape Town Central 8018 South Africa
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About

#74 of 116 hotels in Cape Town Central
Location
Cleanliness
Service
Value
From the moment you step into the lobby of this edgy city centre Tamboerskloof, Cape Town hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. Protea Hotel Fire & Ice! by Marriott Cape Town is ideally situated in the heart of Cape Town, South Africa a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Car hire
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Sun deck
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Afrikaans
Hotel links
Special Offer:Earn points toward free nights.
1198Reviews24Q+A100Room tips
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Inspire199264 wrote a review Jan 2024
Atlanta, Georgia11 contributions2 helpful votes
The room was just ok however the staff was awesome and the food was good. We took Uber everywhere and it wasn’t costly from the hotel. We played the games that were sitting out on the tables in the common area. You can map out your excursions with the person sitting at the desk.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded 4 weeks ago
Thank you for your 5/5 review! We're thrilled you enjoyed the awesome staff, good food, and convenient Uber access. It's great to hear you had fun with the games in the common area and appreciated our help with excursion planning. We hope to welcome you back soon! Best regards, The entire F&I team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John P wrote a review Jan 2024
Donegal19 contributions10 helpful votes
Great friendly & helpful young team here in a new, modern hotel that is well located and offers real comfort, good facilities and a fantastic breakfast. At first it all looked a bit trendy and we were worried that it would be all style and less substance, but the there is a real emphasis on good old fashioned quality of service here. The team is young but really do seem to care and were really great. Location is really good - a 20 min walk to the Waterfront means that you have to explore other areas and Kloof St is round the corner and a real gem. Then of course there are the great views of Table Mountain from one side of the hotel to enjoy. Special mention for the breakfast and the lovely fresh scones and really great eggs from the cooks. Added to the friendly young team there every morning it was a great start to every day. The only downside is the gym. Two cardio machines is just not enough for a place the size and I was never able to complete a full workout, despite the gym not being busy at all.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded 5 weeks ago
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed the friendly and helpful service from our young team and that the hotel met your expectations in terms of comfort and facilities. It's fantastic to know that you appreciated our emphasis on good old-fashioned quality of service. We're glad you explored the surrounding areas, and it's wonderful that you found Kloof St to be a gem. We appreciate your special mention of our breakfast, and we're thrilled that it provided a great start to your days. Your feedback regarding the gym is valuable, and we apologize for any inconvenience. We will certainly review our fitness facilities to ensure they better meet the needs of our guests. We look forward to welcoming you back for another enjoyable stay. The Fire & Ice Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maureen wrote a review Jan 2024
Kamloops, Canada51 contributions16 helpful votes
Booked a two bedroom loft, paid 1000 more than a one bedroom then charged 300 more for second person? Odd smell in the room. Great buffet, good food and service. Disappointing service from front desk and management. Better options in cape Town.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded 5 weeks ago
Thank you for sharing your experience with us. We apologize for any confusion regarding the room charges and any inconvenience caused by the odd smell in your room. Your feedback about the front desk and management services is duly noted, and we will address these concerns to ensure improvements. We're glad you enjoyed our buffet, and we appreciate your positive comments on the food and service. We understand the importance of delivering a seamless experience and will use your feedback to enhance our overall services. We appreciate your patronage and hope to have the opportunity to welcome you again in the future. The Fire & Ice Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michaelrY3385SJ wrote a review Jan 2024
Johannesburg, South Africa2 contributions
I called the Fire & Ice Hotel in Cape Town to ask about rooms availability and price. I was instructed by the lady on the phone - Zandile (Front Desk) - to make use Bookings.com to make the booking. What Zandile didn't mentions is that there is more than one Fire & Ice Hotel, resulting in me getting a non-refundable booking for a hotel in Pretoria...a more than 16-hour drive away. When I presented my booking confirmation to Zandile, she pointed out that the booking was for Pretoria and that even though the hotel is part of a 3-hotel "group", they would not be willing to honour the booking. As such, I'm out R5 300 and still don't have a hotel room for the night. It's worth noting that the "management" was of no assistance. They parroted Zandile's lack of willingness to transfer the booking from Pretoria to Cape Town, yet offered to sell me a room for ONE night (not three) for over R3 000. How is this "helping"? I will NEVER stay in a Fire & Ice Hotel...nor a Protea Hotel...nor a Marriott Hotel EVER again, despite the fact that I travel more than 20 weeks per annum, and stay in hotels for no less than 26 weeks per annum. I am massively disappointed! Michael
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Date of stay: January 2024Trip type: Travelled solo
Room Tip: DO NOT follow the advice of their Customer Disservice personnel...and DO NOT expect their...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Jan 8, 2024
Dear Michael, We regret any confusion with your recent booking and understand the frustration it caused. We appreciate your feedback and encourage double-checking details during future reservations when booking on third-party platforms. If you have further concerns, please feel free to reach out to us directly or visit our website directly. Best regards, Hotel management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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VonVintlo wrote a review Jan 2024
Johannesburg, South Africa194 contributions90 helpful votes
This is a funky hotel but requires front desk training. I’ll start with the positives. Large size beds, good aircon and wifi, secure onsite parking at a reasonable rate of R60, the breakfast experience is great, good service, lovely omelettes and a nice spread. Centrally located and a fantastic Client Relations Manager. The down side. Small rooms and small bathrooms with poor sound proofing from the corridors, so some nights were noisy with people screaming or laughing in the corridors. I booked a special through the Marriott app, but the reception did not know about it nor did they apply the discount. Despite my protests, I was continuously brushed off. Only after raising a complaint with Marriott, did the front desk bother to look into it, and then admitted their error. After checking out and settling my bill, my holding deposit was kept for a full week before being released. I called the hotel a few times to query, not one of the people who promised to investigate actually called me back.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: They play very load music at reception on weekends, so ask for a room on a higher level
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Jan 3, 2024
We appreciate your detailed feedback, and we're grateful for the positive aspects you highlighted, such as the large beds, efficient air conditioning, secure parking, and enjoyable breakfast experience. We're delighted you recognized our fantastic Client Relations Manager and the central location. However, we sincerely apologize for the inconveniences you encountered. We regret that the room size, soundproofing, and the issues with the Marriott app promotion affected your experience. Your concerns about the front desk handling, billing, and communication have been noted, and we're committed to addressing and improving these aspects promptly. We value your feedback, and we hope to have the opportunity to better serve you in the future. If there's anything more you'd like to share or discuss, please feel free to reach out to our customer service team. Thank you for bringing these matters to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chanc232020 wrote a review Dec 2023
5 contributions
I spent 14 days here for Business and all 14 days were comfortable. Very Modern décor. Breakfast was great. Opt for the larger room with Breakfast. Patio, gym, pool, lobby and bar area were all very relaxing. Staff was excellent and friendly. Will stay here again next time I am in town. Bed and pillows did not hurt my neck or back like some hotels.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Breakfast was Great. Staff and service was Great. Nice gym and pool. Relaxing lobby and bar...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Jan 3, 2024
Thank you sincerely for your outstanding 5-star review. We're delighted to learn that your 14-day business stay was consistently comfortable in our modern environment. Your appreciation for the décor, excellent breakfast, and the various amenities such as the patio, gym, pool, lobby, and bar is truly gratifying. Our staff takes pride in providing friendly and exceptional service. We look forward to welcoming you back on your next visit to town, ensuring the same high standard of comfort for your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leylahni wrote a review Dec 2023
London, United Kingdom682 contributions223 helpful votes
We were here for one night on our way to Stellenbosch. The decor is fantastic very funky, artistic and young. Food ok, the service can be slow. I feel the amenities can be better whilst it’s a basic style room, it was felt that some necessary aspects were poor I.e. the design of the bath cubicles which if sharing the room with people you would t undress in-front of can be a problem. Thanks
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Jan 3, 2024
Thank you for sharing your experience. We're thrilled you enjoyed our funky and artistic decor during your one-night stay. Your feedback on food, service, and amenities is appreciated, and we'll certainly take it into consideration for improvements. We regret any inconvenience caused and hope to have the opportunity to better meet your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swamprocker wrote a review Nov 2023
London, United Kingdom134 contributions95 helpful votes
We stayed for 7 nights at the Fire and Ice Hotel. On arrival we found the decor ultra-modern, not usually our cup of tea, but we got used to it. The room was unusual, in that the shower and sink were in the bedroom, but the toilet was separate, so at least some privacy there! The room was clean and the bed comfortable, with good quality linens and towels. We had everything we needed including tea and coffee making facilities, TV, and hairdryer, but the toiletries were a bit meagre, with just soap, body lotion and shampoo/bodywash, but no shower cap or conditioner provided. We enjoyed our breakfasts, which were well presented with plenty of choice, and a very jolly omelette chef! We also had dinner in the hotel several evenings, where we were impressed with the delicious and very reasonably priced buffet and wines. The staff were all extremely efficient and helpful, especially Sharleen, who gave us very good advice and helped us book tours to Robben Island and Aquila Game Reserve, both excellent tours. We found the location OK, we walked to the museums, Garden area, but took taxis to the V & A Waterfront, where there are many shops and restaurants.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The pool is very small! We were advised not to walk around Cape Town at night, so we usually ate...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Dec 3, 2023
Thank you for choosing to stay at The Protea Hotel Fire & Ice! by Marriott Cape Town. We're thrilled to hear that you appreciated our decor and enjoyed the comfort of your room. It's fantastic that you had a positive dining experience with our breakfast and dinner offerings. We appreciate your feedback on toiletries and will certainly take that into consideration for future improvements. It's wonderful to know that our staff, especially Sharlene, left a positive impression, providing helpful advice and assistance with tour bookings. We hope to welcome you back for another great stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dlpe-traveller wrote a review Nov 2023
Gevelsberg, Germany50 contributions33 helpful votes
The Protea Fire & Ice does belong to the Marriott Group and is located approximately 3km away from the Waterfront. It is located in a relatively safe area and you have some restaurants and bars in walking distance at the Kloof St. The Hotel it’s elves need a makeover, especially the rooms are not any longer state of the art. The personal is very friendly and helpful, breakfast offers everything you need. Anyhow, I would recommend a Hotel more near to the Waterfront, or Seapont.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Nov 16, 2023
Thank you for sharing your thoughts on Protea Fire & Ice. We appreciate your feedback about the location and friendly staff. It's worth noting that our larger King Bedrooms (superior rooms) have recently undergone refurbishments, and the rest of our rooms are scheduled for upgrades soon. We look forward to welcoming you back to experience all the positive changes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chantal D wrote a review Nov 2023
1 contribution
Really nice hotel with friendly helpful staff, especially Themba who went out of his way to help us and get us safely back to the hotel after we got stranded and needed help. What a gentleman and a credit to his employer. Francis and Chantal Debieux.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town
Responded Nov 15, 2023
Thank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you were impressed with the friendly and helpful staff, especially Themba. We appreciate your kind words and are glad to have exceeded your expectations. Themba is indeed a valuable member of our team, and we will make sure to pass along your compliments. We look forward to welcoming you back on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$122 - C$169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
protea hotel fire and ice! cape town, protea hotel fire ice, protea hotel cape town, extreme hotel cape town
FORMERLY KNOWN AS
Extreme Hotel
LOCATION
South AfricaWestern CapeCape TownCape Town CentralCity Bowl
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Protea Hotel Fire & Ice! by Marriott Cape Town - UPDATED 2024 Prices, Reviews & Photos (South Africa) - Tripadvisor

Frequently Asked Questions about Protea Hotel Fire & Ice! by Marriott Cape Town
Which popular attractions are close to Protea Hotel Fire & Ice! by Marriott Cape Town?
Nearby attractions include The Diamond Gallery (0.4 km), The Neighbourgood Experience (0.3 km), and Dinner Time Stories SA (0.2 km).
What are some of the property amenities at Protea Hotel Fire & Ice! by Marriott Cape Town?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, secured parking and street parking are available to guests.
What are some restaurants close to Protea Hotel Fire & Ice! by Marriott Cape Town?
Conveniently located restaurants include SeaBreeze Fish & Shell, Thali, and Kloof Street House.
Are there opportunities to exercise at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Protea Hotel Fire & Ice! by Marriott Cape Town have airport transportation?
Yes, Protea Hotel Fire & Ice! by Marriott Cape Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Protea Hotel Fire & Ice! by Marriott Cape Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Protea Hotel Fire & Ice! by Marriott Cape Town offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.