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Protea Hotel Fire & Ice! by Marriott Cape Town

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Protea Hotel Fire & Ice! by Marriott Cape Town
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976 Reviews from our TripAdvisor Community

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Showing 823: English reviews
Start your review of Protea Hotel Fire & Ice! by Marriott Cape Town
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Johannesburg, South Africa
Reviewed 1 week ago via mobile

My previous review was a disappointing dinner at Melrose Fire and Ice. Via TripAdvisor I was requested to make contact with management whom I emailed but sadly never even received an acknowledgement. Coming back to my lunch at Fire and Ice in CT. I ordered the same 12 "parading prawns" like I did at Melrose and all I can say...

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Helpful?
Thank Seedat
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Seedat, Thank you for your feedback regarding your recent stay, We are delighted to hear that Patricia WOW'd you with her cooking skills, I will be sure to compliment her. We do hope you choose to stay with us again in the near future so we can WOW you some more. Regards, Asheena

Tampa, Florida
Reviewed 1 week ago

Stayed here as part of a group tour. The rooms are comfortable and appeared clean. Our room had a great view of Table Mountain. Watching the sunrise over Table Mountain in the morning was great. Property was in walking distance to Long Street for evening entertainment and dining. There is only a privacy curtain separating the sink and shower area...

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Helpful?
Thank TravelingZestfully
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear TravelingZestfully, Thank you for taking the time to share your feedback in regards to your recent stay at the Protea Hotel Fire & Ice Cape Town. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay, please note that we do not compromise on...

Newark, nottingham
Reviewed 1 week ago via mobile

We stayed here in an executive suite which was well worth the money as it was spacious and stunning. Only downside was we waited ages for our room to be ready as when we tried to check in they were still cleaning it. But it was a lovely hotel and cocktails are great!

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Helpful?
Thank GRADFORD
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Gradford, Thank you for your feedback regarding your recent stay, Please accept my apologies for your room not being ready on time. We are glad that you where able to enjoy the cocktails. We look forward to welcoming you back in the near future. Regards, Asheena Pillay

Reviewed 1 week ago via mobile

I actually visited the hotel in January with my blind SA cricket team for a buffet. The hotel very beautiful, with the table mountain view on the west end. We spent the evening dinning. A group of friendly banquetters helped those who cannot see and everyone was accomodating and patient

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Helpful?
Thank Ephraim L
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Ephraim, Thank you for your feedback, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued GUEST, your feedback will be shared with the team to inspire and motivate them to deliver exceptional customer service. Thank you for staying...

Roodepoort, South Africa
Reviewed 1 week ago

I phoned the hotel early on the morning of my arrival to request a room, based on the TripAdvisor recommendations from other reviewers. Avril was most helpful and assured me that I will be on the 4th floor – the room was indeed allocated as requested. I arrived shortly after a big group of tourists and my check-in was disappointing...

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Helpful?
Thank ADavis1977
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear ADavis, Thank you for taking the time to give us feedback in regards to your recent stay at the Protea Hotel Fire & Ice Cape Town. Please accept our sincere apologies for your overall experience while staying with us. We are aggressively working towards bringing our standards back up to where they should be. We really appreciate your feedback...

Kettering, United Kingdom
Reviewed 1 week ago

When visiting Cape Town, we loved staying here, so after a three year break, we were so looking forward to staying here again, but what a disappointment we had in store for us, it started when we got to our room, stained bed linen, not sure what it was, but looked disgusting, we had to go down and complain. The...

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Helpful?
1Thank malc1005
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Malc1005, Thank you for taking the time to provide us with feedback regarding your recent stay at Protea Hotel Fire & Ice! by Marriott Cape Town. I am terribly disappointed to learn of your negative experience whilst in our care, please may I ask you to mail me the details of your booking as I am unable to retrieve...

Hinckley, United Kingdom
Reviewed 2 weeks ago

The description states that it is central - it is not takes 30 to 40 mins to walk to Victoria and Albert shopping complex. Not safe to walk during the late nights for solo females to hotel as hassled for money constantly. The hotel has a courtesy mini van which you have to pre book, as there is no regular...

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Helpful?
Thank Helen J
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Thank you for taking the time to give us feedback in regards to your recent stay at the Protea Hotel Fire & Ice Cape Town. Please accept our sincere apologies for your overall experience while staying with us. I will be sure to communicate this through to my TEAM to ensure that these are isolated issues going forward. We really...

Reviewed 2 weeks ago

To be fair this was a last minute emergency booking, perhaps if I'd checked out the Fire and Ice I may have opted for another Protea hotel. Our first room (a delux) was fine if a little tired, the bathroom was pretty basic and the shower poured water through the ceiling around the shower head until it had warmed up....

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Helpful?
Thank Dom M
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Dom M, Thank you for your feedback regarding your recent stay with us. Please accept our sincere apologies for your overall experience while staying with us. We are aggressively working towards bringing our standards back up to where they should be. We really appreciate your feedback as this is an integral part of this process. Upholding our commitment to...

Houston, Texas
Reviewed 2 weeks ago

The hotel Staff was wonderful, and that is about all that was good about this hotel. First off, I come from the states so I'm use to a room being bigger than a closet and my bed doesn't slide from side to side in the middle of the night because it is not bolted down and is only 6 inches...

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Helpful?
Thank Ọnna N
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Onna, Thank you for taking the time give us feedback in regards to your recent stay at the Protea Hotel Fire & Ice Cape Town. As a VALUED GUEST, we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a...

Modesto, California
Reviewed 2 weeks ago

There was a drastic difference between this hotel and the same hotel chain in Johannesburg. The hotel was beautiful, but the staff seemed to have no idea what was going on anytime they were asked a question. The food was okay, there were no face towels available, the bathrooms were ill designed with lack of privacy considered for roommates, and...

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Helpful?
2Thank MsKiesha
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this review

Dear Ms Kiesha, Thank you for sharing your feedback regarding your recent stay. Your valued comments are taken seriously as this assists us in improving our service standards. We look forward to welcoming you back whenever your travels bring you to Cape Town. Asheena Pillay Acting General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town Hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. This ultra-chic hotel is ideally situated in the heart of Cape Town and is a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature milkshakes and cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! Cape Town, Cape Town's Hottest Place to Chill. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: New Church Street, Cape Town Central 8018, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $136 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Marriott, Hotwire, Expedia, Hotels.com, Agoda, Cheap Tickets, Travelocity, TripOnline SA and HotelQuickly so you can book your Protea Hotel Fire & Ice! by Marriott Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice! By Marriott Cape Town South Africa
Protea Hotel Cape Town
Extreme Hotel Cape Town
Hotel Style:
#28 Spa Hotel in Cape Town Central
#62 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and other travellers.
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Cape Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor rooms”
ADavis1977, 11 Apr 2017 | Read review
“Upgrade to comfort status”
helenjA8163XF, 8 Apr 2017 | Read review
“Some rooms have limited view windows, first floor room have better access to pool”
domm60, 6 Apr 2017 | Read review
“Try to get an even numbered room for a quieter experience.”
MGF03, 28 Feb 2017 | Read review
“Maybe ask before the time the size of the rooms. A bit cramped in here. Think the bigger rooms come with a very pricey price tag ;)”
Harmony_SkinClinic, 4 Feb 2017 | Read review
5 of 5