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Southern Sun Waterfront Cape Town

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Southern Sun Waterfront Cape Town
Southern Sun Waterfront Cape Town
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1,784 Reviews from our TripAdvisor Community

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Showing 1,575: English reviews
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Holland, Michigan
Reviewed 2 days ago NEW

The staff during checking in were very efficient. The room was very comfortable. Extra pillows and very clean. The breakfast buffet had many choices and pleasant staff. A nice walk to V and A waterfront

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Helpful?
Thank RebeccaA602
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear RebeccaA602, Thank you for feedback We are really pleased that you enjoyed your stay with us and that you found all of our facilities to your satisfaction Warm regards JEFF ROSENBERG General Manager

Johannesburg, South Africa
Reviewed 3 days ago NEW

The service was disappointing this time, i had to wait for close to an hour to for check in because my room was not ready. I did not even receive warm welcoming and my bed was not prepared like they usually do before bedtime.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Anele Aknold N
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Anele Aknold N, Thank you for your feedback Please accept our apologies for the fact that you had to wait so long for your room - this is certainly not our usual standard and we regret that this spoilt your experience at the hotel We will definitely ensure that should this occur again in the future , that the...

Durban, South Africa
Reviewed 4 days ago NEWvia mobile

Stayed here 3 nights on business. Check in was smooth with professional service from Joseph. The room was well appointed with basic tea / coffee making facilities. The problem began when we noticed colonies of mildew in the shower, between the tiles on the floor and the walls. Naturally this is would indicate that the shower had not been cleaned...

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Helpful?
Thank Vandna_Maharaj
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Vandna_Maharaj, Thank you so much for your detailed feedback following your recent stay with us What you describe is TOTALLY UNACCEPTABLE - and I would like to apologise for both , the fact that you were allocated a room with shower that was not clean , as well as the manner in which this was handled by our Asst...

Rockledge, Florida
Reviewed 4 days ago NEWvia mobile

Our group started at this hotel in CapeTown for 4 nights. The staff was very accommodating and helpful. The concierge desk helped me get activities arranged last minute when our shark dive was cancelled due to high winds. The restaurant/ bar manager, Oyama, looked out for everything and everyone. He noticed one of my clients not feeling well one night...

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Helpful?
Thank Jean T
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Jean T Thank you for your detailed feedback We are delighted that you enjoyed your stay and that our team looked after all your requirements to your full satisfaction It will be a pleasure to have you stay with us in the the future Warm regards JEFF ROSENBERG General Managet

London, England, United Kingdom
Reviewed 5 days ago NEW

The only reason for not awarding 5 stars is that the room was a bit cramped. Why do they cram 2 double beds in there? We booked as a couple in a double room so its either 1 double bed or 2 single beds surely? Take this bed out of the fairly small room and it would then be brilliant....

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Helpful?
Thank Vic W
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Vic W Thank you for your feedback We are pleased that you enjoyed your stay and we like to suggest that you book an Exec room on future stays in order to have more space Warm regards JEFF ROSENBERG General Manager

johannesburg
Reviewed 1 week ago

This is my home away from home. I travel to Cape Town frequently and this hotel is always my first choice. Over the years their service has gone from brilliant to even more brilliant. I cannot fault them on a single thing. Many thanks for the friendliness again and making me feel right at home while being spoilt at the...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank JHBreview
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear JHBReview Thank yoi for your great feedback We are really happy that you enjoyed your home away from home Please come back soon warm regards JEFF ROSENBERG General Manager

Banstead, United Kingdom
Reviewed 1 week ago

Myself and my husband stayed at this hotel for six nights recently. We both agreed that we had never been anywhere in all our travels over the years where the staff were more polite and helpful - nothing was too much trouble. Our room was good and spotlessly clean and breakfast was plentiful and tasty. The bar area was a...

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Helpful?
Thank 1957Shirley1957
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear 1957Shirley1957 Thank you for your feedback We are very pleased that our team looked after you so well and we look forward to welcoming you back soon warm regards JEFF ROSENBERG General Manager

Johannesburg, South Africa
Reviewed 1 week ago

Booked the VIP package for the weekend of the carnival and really enjoyed it. There was a mix up with our room when we arrived as someone else was in the room when we reached it but the receptionist immediately sorted it out and even upgraded us to an executive room as an apology. Very nice when staff are given...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Ann C
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Ann C Thank you for your feedback We are delighted that you enjoyed the Cape Town Carnival and your weekend in the Mother City Warm regards JEFF ROSENBERG General Manager

Reviewed 1 week ago via mobile

hotel is always clean bathroom is ready it have good location central of southafrica u can go to any place easily reception cab help u stuff is helpful it have agood breakfast pofeu it near to waterfront and longstreet which a most famous street in capetown

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Helpful?
Thank Medo A
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear Medo A Thank you for your feedback We are delighted that you enjoyed your stay and we look forward to your next visit Warm regards JEFF ROSENBERG General Manager

Johannesburg, South Africa
Reviewed 1 week ago

The mattresses in both rooms were of a very poor quality (I asked for another room after being very unhappy with the first). The furnishing (curtains, lounge chair) is also of a poor quality. The shower cubicle is so tiny that one knocks your elbows on the glass / wall when trying to wash/lather (and i am slender in build)....

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank FarhadCarrim
Jeff R, General Manager at Southern Sun Waterfront Cape Town, responded to this review

Dear FarhadCarrim, Thank you for your feedback We are distressed that you appeared to not enjoy your stay with us and we would like to apologise for any short comings during your stay A considerable degree of training is conducted in all of our hotels and we will certainly need to pay attention to the areas that you highlight Warm...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wonderful sunsets over the Atlantic Ocean assist in making the Southern Sun Waterfront Cape Town a preferred business and holiday destination. A mere 15 minutes' drive from Cape Town International Airport, a 5 minute walk from the Cape Town International Convention Centre (CTICC) and within walking distance to the V&A Waterfront, this hotel is superbly located to offer every guest easy access to the sights and sounds of Cape Town. Breathtaking views of Table Mountain can be enjoyed from rooms that offer all the quality and comfort you would expect from a full service hotel. Offering guests a fitness centre, a pool and convenient meeting rooms and a business centre, the Southern Sun Waterfront Cape Town caters for all possible business or leisure traveller needs.Modern, chic and spaciously comfortable, these Waterfront hotel rooms offer guests a rejuvenating, fully serviced escape from the bustling energy of Cape Town. The decor is tasteful and classy with an edge. Amenities cater for all possible requirements and include 24 hour in room dining and a host of channels available on satellite. Business travellers can make use of the in room wireless internet access and the workstation with work lamp. Smoking and wheelchair accessible rooms are available on request.Unique cuisine and relaxed dining are just two of the many aspects that make this a simply superb dining experience to all restaurant guests. The Yizani Restaurant is inspired by everything local and is authentically South African ... more   less 

Additional Information about Southern Sun Waterfront Cape Town

Address: 1 Lower Buitengracht Street | Private Bag X3, Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $186 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Waterfront Cape Town 4*
Number of rooms: 537
Reservation Options:
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Also Known As:
Southern Sun Waterfront Cape Town Hotel Cape Town Central
Cape Town Southern Sun Waterfront
Southern Sun Waterfront Cape Town South Africa
Hotel Style:
#14 Spa Hotel in Cape Town Central
#25 Business Hotel in Cape Town Central
#29 Family Hotel in Cape Town Central
#30 Luxury Hotel in Cape Town Central
#32 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Waterfront Cape Town staff and other travellers.
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Questions? Get answers from Southern Sun Waterfront Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better”
 of 5 bubbles 975vicw, 25 Mar 2017 | Read review
“We had an upgrade room which was quiet, spacious and homely, close to the elevator area but unaffected by any noise.”
 of 5 bubbles lesp2014, 16 Mar 2017 | Read review
“Decide whether you want a mountain or sea view”
 of 5 bubbles VonVintlo, 10 Mar 2017 | Read review
“We were on the second floor, end room which was fine.”
 of 5 bubbles MrsBritain27, 9 Mar 2017 | Read review
“12th floor up, ask for the rooms facing the Cullinan and swimming pool area as these are very quite.”
 of 5 bubbles CFinSandton, 23 Feb 2017 | Read review
5 of 5