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Southern Sun Waterfront Cape Town

2,168 reviews
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Traveller (420)
Room & Suite (269)
Dining (53)
Overview
  • Excellent45%
  • Very good40%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“every half hour”(41 reviews)
“shuttle bus”(74 reviews)
“two double beds”(19 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,168)Write a Review
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Traveller rating
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754
197
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40
Show reviews that mention
All reviewsevery half hourshuttle bustwo double bedstsogo sunshuttle serviceconcierge deskcomfortable hotelbreakfast buffetwater frontbusiness tripbusiness hoteleasy accessstayed here for nightsenjoyed my staytable mountainsouth africalong street
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301 - 305 of 1,898 reviews
Reviewed 18 April 2017

Stayed at this hotel for a sporting event so not much free time but the location was excellent for going shopping for gifts. The V&A Waterfront is only a 10 minute walk and getting to the Greenmarket Square is also a short walk. Staff was...More

Thank Terrilala
Response from Jeff R, General Manager at Southern Sun Waterfront Cape TownResponded 19 April 2017

Dear Terrilala, Thank you for your feedback We are really pleased that you enjoyed your stay and that you found our staff and services to your full satisfaction We look forward to welcoming you back soon Warm regards JEFF ROSENBERG General Manager

Reviewed 18 April 2017

Day 2 and our tooth brushes goes missing and our room gets serviced with used body washes. We spent 7 nights in this hotel and it was the most uncomfortable stay ever. The location was totally deceiving.. you can bearly even see the waterfront from...More

Review collected in partnership with Tsogo Sun Hotels
1  Thank Varachia F
Response from Jeff R, General Manager at Southern Sun Waterfront Cape TownResponded 19 April 2017

Dear Varachia F Thank you for your feedback We would like to apologise most profusely for th do virus lack of attention to detail by certain of our team - what you described is totally unacceptable - and we would not even think of offering...More

Reviewed 18 April 2017

I suggest management spend time checking the quality of the product (Rooms) not endless meetings and corporate political catch ups. There will be no corporate politics, if people stop buying. Attention to the rooms cleanliness please. Finding tags of Cape Town Jazz Festivals in my...More

Review collected in partnership with Tsogo Sun Hotels
Thank Peter M
Response from Jeff R, General Manager at Southern Sun Waterfront Cape TownResponded 19 April 2017

Dear PeterMumba, Thank you for your feedback We are distressed that you received such unacceptable service and cleaning standards and we can assure you that the relavent action has already been taken, so as to ensure that this does not recur Please accept our apologies...More

Reviewed 18 April 2017

Second time that we stayed at the hotel, both times the experienced surpassed our expectation. The staff really went out their way to make our stay comfortable and worth while. We will definitely be coming back again!!

Review collected in partnership with Tsogo Sun Hotels
Thank Londolani
Response from Jeff R, General Manager at Southern Sun Waterfront Cape TownResponded 18 April 2017

Dear Londolani, Thank you for your feedback We are really delighted that we managed to exceed your expectations even on this , your second visit 😄 and we now lookmforward to visit number 3 Warm regards JEFF ROSENBERG General Manager

Reviewed 18 April 2017

The service in all departments was efficient, friendly and helpful. I so enjoyed my stay at this hotel, perfect for kids and also for my two oceans run, they supplied refreshments and snacks and it as fabulous.

Review collected in partnership with Tsogo Sun Hotels
Thank M1115
Response from Jeff R, General Manager at Southern Sun Waterfront Cape TownResponded 18 April 2017

Dear M1115, Thank you for your feedback We are pleased that you enjoyed your stay with us over the two oceans run and that our facilities suited your requirements Warm regards JEFF ROSENBERG General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$164 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available, Accessible rooms
Details
Price range
US$164 - US$364 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#24 Business Hotel in Cape Town Central
#31 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms, Family Rooms, Suites, Smoking rooms available, Accessible rooms
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Traveller (420)
Room & Suite (269)
Dining (53)
Pool & Beach (24)
Amenities (23)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jtsang72
17 January 2018|
AnswerShow all 5 answers
Response from Sharon P | Reviewed this property |
You would need to contact Southern Sun directly I’m afraid as I’m not not sure, sorry
1
Vote
17 May 2017|
AnswerShow all 4 answers
Response from Paul G | Reviewed this property |
It was extremely cold when we were there so I do not think it is heated
0
Votes
Travel F
10 April 2017|
AnswerShow all 2 answers
Response from Jeff R | Property representative |
Dear Travel F Regrettably our pool is not heated , but you are welcome to use the pool at our sister hotel next door , which is Warm regards Jeff Rosenberg General Manager
0
Votes
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Room Tips
"Confirm that you are getting the room you booked before you accept the key."
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"What you get is a city view"
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"Go for higher, south facing rooms."
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"ask for waterfront view"
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