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Protea Hotel by Marriott Knysna Quays

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#9 of 30 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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766 Reviews from our TripAdvisor Community

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Showing 629: English reviews
London, United Kingdom
Reviewed 20 October 2015 via mobile

The hotel is in a fantastic location with a great lobby atrium with wooden walkways above and great glass windows onto the pool. The rooms are nice and some offer views of the marina and the port. Staff service and restaurant (only offering breakfast) are OK.

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Helpful?
Thank risto85
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear risto85, Thank you for completing an online review after your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome...

Crail, United Kingdom
Reviewed 19 October 2015

Excellent waterfront location. Good room, secure parking. Decent breakfast. No dinner was provided, but you could use your room card at four of the many nearby restaurants. Service was a bit impersonal.

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Helpful?
Thank George H
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear George H, Thank you very much for reviewing our hotel on TripAdvisor after your recent stay with us in September 2015. We are saddened that you found our service a little impersonal, as this is normally one of our hotel's best features of service. Thank you for bringing this to our attention, as we will monitor this closely. We...

Edinburgh, United Kingdom
Reviewed 17 October 2015

The hotel is on a good location and very handy for restaurants (the hotel doesn't have its own restaurant). Our room was clean and functional, didn't have the best view, was looking over the car park, but we were only staying one night so that didn't matter. The hotel has its own secure car park (small fee) so that was...

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Helpful?
Thank Scotchick2
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Scotchick2, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your recent stay with us. We are very happy to hear that you enjoyed your stay with us and that you were impressed with our facilities. Kindly note that our hotel does have a breakfast restaurant, however we do not serve lunch or...

Johannesburg, South Africa
Reviewed 16 October 2015 via mobile

I had a great stay at Protea Hotel Knysna. It's always nice staying at protea hotels. So clean it always feels like they renovated just before I checked in! Nice crisp linens and spotless rooms. Great views and delicious food.

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Helpful?
Thank Mohwiti
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Mohwiti, Thank you very much for reviewing us on TripAdvisor after your recent stay in October 2015. We are super delighted to receive your generously, positive comments and we thank you for that. It was our pleasure to accommodate you and truly hope hope that you will be staying with us again soon. Please do not hesitate to contact...

Asheville, North Carolina
Reviewed 14 October 2015

Most rooms have a french balcony with full sliding door facing the beautiful yacht basin and Featherbed nature preserve. The hotel is a pleasant 3 minute stroll to the many shops and restaurants lining the harbour. The breakfast is way above average.

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Helpful?
Thank larry m
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear larry m, Thank you very much for taking the time to review our property on TripAdvisor after your recent stay with us. Furthermore, we thank you for all your compliments, especially our decadent breakfast that we serve. Please be assured that I have already congratulated our F&B TEAM for their efforts. It was our pleasure to accommodate you, and...

Port Elizabeth, South Africa
Reviewed 12 October 2015

We do a "Girls only" holiday every Sept/Oct school holiday. This was our first visit to Protea Knysna Quays hotel. The closeness to the Waterfront with restaurants and the heated pool, at the hotel, was a winner for my grandchild. The hotel is very clean and a big "HEY" to Lorenzo still a Trainee for his assistance with our luggage....

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Helpful?
Thank 0040Irma
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear 0040Irma, Thank you very much for taking the valuable time to review our property after your recent stay with us. We are delighted to receive your compliments about our amazing heated swimming pool. We are proud that Lorenzo exceeded your valued expectations. Please be assured that I will give a big 'HEY' back to Lorenzo for his excellent service!...

Mildura, Australia
Reviewed 30 September 2015

Being near to Knysna waterfront it was ideal position, plenty of restaurants aquatic activities , shopping etc and only a short walk into town. The hotel is very clean, excellent facilitates, rooms are great and the views were great. Breakfast buffet had a large range of excellent food, staff were very helpful, altogether an excellent hotel to stay

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Helpful?
Thank Ian M
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Ian M, Thank you for your words of appreciation on the GUEST comment card that you completed during your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service and great facilities. Your feedback is so imperative for us, as we like...

Reviewed 29 September 2015 via mobile

Hotrl offered pleasant accomodation with friendly and helpfull staff. Hotels seems to be catering for the international tourist with a flurry of activity from the tour. busses that arrive daily. Shower drain was blocked and once staff were notified, was rectified promptly. Good service overall!!

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Helpful?
Thank Sanjiv R
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Sanjiv R, Thank you for taking the time to complete a online GUEST review on the TripAdvisor platform and for giving your additional positive feedback after your recent stay with us at Protea Hotel Knysna Quays. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or...

Yzerfontein, South Africa
Reviewed 28 September 2015

We had a very good and relaxing 2 night stay which included great breakfasts. The staff went out of there way to be of assistance, they even moved us to a better room for the second night. The location of the hotel, which is in the Waterfront, gives one flexibility regarding restaurants and various trips on the lagoon.Just a pity...

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Helpful?
Thank pietmanb
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear pietmanb, Thank you very much for taking the time to review our property after your stay with us in late September this year. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our utmost pleasure to accommodate you, and your interest and loyalty are truly invaluable...

Cape Town
Reviewed 27 September 2015 via mobile

We visit Knysna frequantly. Love to stay at the Protea Hotel in Knysna, the staff is friendly and very helpfull, the rooms is clean and maintained. The views is great and Hotel is located very central. Miss a restuarant on site, but can live without.

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Helpful?
Thank 680guestb
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear 680guestb, Thank you for your words of appreciation on the TripAdvisor review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: $143 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
7 questions
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Sandton, South Africa
2 months ago
Great Missenden, United Kingdom
9 months ago
Berwick-upon-Tweed, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room over viewing the quayl”
 of 5 bubbles chrisjhirst, 13 Feb 2017 | Read review
“Oversee pool area”
 of 5 bubbles 571AlanC571, 4 Feb 2017 | Read review
“Ask for room with a balcony.”
 of 5 bubbles SvB-CvB, 1 Feb 2017 | Read review
“2nd floor marina view”
 of 5 bubbles U1103LValana, 1 Feb 2017 | Read review
“Book a Lagoon bedroom but I would avoid being above the swimming pool which hums at night.”
 of 5 bubbles 3645Goldie, 29 Jan 2017 | Read review
5 of 5