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Protea Hotel by Marriott Knysna Quays

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#10 of 30 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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766 Reviews from our TripAdvisor Community

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Showing 629: English reviews
South Africa
Reviewed 26 September 2015

I like this hotel. It is not my first time there. And I will come back over and over.....Great location, clean, nice sea facing rooms with all you need for a classy and relaxed stay. Close to everything-shopping malls, art shops, restaurants, cafes, not to mention the water sports and the floating boat-restaurant. Staff is friendly, very polite and attentive...

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Helpful?
Thank 113davek
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear 113davek, Thank you very much for one of the most wonderful reviews that we have received to date. I wanted personally to let you know how gratifying it was to receive your kind words of support and encouragement after your recent stay with us. I have taken the liberty of sharing your kind words with our TEAM, whom are...

Coleraine, United Kingdom
Reviewed 24 September 2015

Stayed here for 4 days in September- it is a lovely comfortable and clean hotel. Convenient parking and easily accessible central location to explore the region. Right next to Quays shopping and restaurants. Breakfasts were OK, but the availability of the egg-frying chef was not guaranteed- on two mornings they didn't appear at all during my breakfast. Perhaps a little...

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Helpful?
Thank Zotsha
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Zotsha, Thank you very much for your kind words of appreciation after your recent stay with us here at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we certainly do appreciate the praises of our hotel facilities. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please...

Midrand, South Africa
Reviewed 18 September 2015

We stay at the Protea Hotel Knysna Quays regularly. However, this time it was really disappointing... No water in rooms to drink... when I phoned to ask, the receptionist said "drink the water from the tap"... Bed seemed not made properly... The wifi in our room also did not work. As Prokard Members, we expected more... Is that not why...

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Helpful?
Thank Tastystyles
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Tastystyles, Thank you very much for taking the time to review Protea Hotel Knysna Quays on TripAdvisor. Meeting and exceeding GUESTS' expectations can only be achieved through efficient and friendly, personalised service. Your feedback certainly does not reflect the high standard of service that we at Protea Hotel Knysna Quays are usually proud to offer, especially as a valued...

Cape Town
Reviewed 15 September 2015

We only stayed one night in Knysna, I made the booking via e-mail I received confirmation within an hour. When we arrived we received a warm welcome. We stayed in a deluxe room on the ground floor overlooking the Marina and yachts. Room was spacious and clean. This hotel is very conveniently located and on the Knysna Waterfront where you...

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Helpful?
Thank Hilary023
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Hilary023, We sincerely thank you for the review that you completed after your recent stay with us. Thank you for your words of appreciation on the GUEST comment card that you completed after your recent stay at our property. We are delighted to receive your feedback and we will certainly inform our TEAM of your compliments! It was our...

Hermanus, South Africa
Reviewed 10 September 2015

We have stayed there on two occasions and find this to be the perfect hub to explore all the lovely attractions in this beautiful part of South Africa. The Quays Hotel is situated on the Waterfront that boasts some really good restaurants & shopping experience. This hotel offers the guest all the amenities one would expect from a good 4****...

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Helpful?
Thank Michael John H
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Michael John H, Thank you for your words of appreciation on the GUEST TripAdvisor review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and appreciate your feedback. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to...

Dubai, United Arab Emirates
Reviewed 9 September 2015 via mobile

For two years I stay in the partea hotel which is the best hotel to explore Knysna. The room size is good, room service is excellent. Car parking is good. Breakfast is super, and chief among all is the location. Which allow you to walk to any restaurant in the water front.

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Helpful?
Thank Ayman1975
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Ayman1975, Thank you very much for taking the valuable time to review our property after your recent stay with us. It honestly warms our hearts knowing that we have the ability to make our valued GUESTS return to our property. It's all thanks to you helping us strive towards excellence! Furthermore were delighted to receive your commendations about the...

Port Elizabeth, South Africa
Reviewed 8 September 2015

The Quays is a great stop over or weekend get away hotel with one of the most beautiful settings you can fin in the world. Staff were super helpful and happy to go the extra mile, particularly the booking staff. Their breakfast offering is spectacular and you have no shortage of restuarants, shopping opportunities and tourist things to do around...

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Helpful?
Thank H217NVgregs
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear H217NVgregs, Thank you very much for your feedback and for taking the time to review Protea Hotel Knysna Quays! GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time...

Reviewed 4 September 2015 via mobile

I guess im going to write a review in comparison to what I experienced in another Protea property in SA. Good thing about the property is its location- its near the marina and good places to dine in. The room is clean but missing a few bits (ie. Room slippers, robes,complimentary drinking water) I can say, the property is ok.

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Helpful?
Thank Kathleen A
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Kathleen A, Thank you very much for taking the time to review Protea Hotel Knysna Quays after your stay with us in August 2015. I'm sorry that you felt that there were a lack of amenities in your room, as we do supply our GUESTS with arrival gifting. Unfortunately, it is of a 5-star standard to supply GUESTS with...

Vellinge, Sweden
Reviewed 28 August 2015

Knysna is a nice place with a lot to see and ofcourse you want to stay i a nice hotel. This hotel got perfect location by the waterfront with lots of restaurants just outside the door. Nice pool and friendly staff. Breakfast is over average for dinner you should try out the restaurants on the pier. JJ´s for example, great...

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Helpful?
Thank PappaHaj
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear PappaHaj, Truly thank you for your words of appreciation on the Trip Advisor review that you completed after your recent stay at Protea Hotel Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their friendly service. It was our utmost pleasure to accommodate you, and your interest and loyalty...

Parow, South Africa
Reviewed 24 August 2015

This Hotel is situated on the knysna Waterfront. It has excellent views with the most hospitable staff one can find. Thoroughly enjoyed the buffet breakfast and the choice of restaurants in close proximity to the Hotel. The upgraded room was of a high standard and so many places to lounge and relax although the Hotel was under renovation. A definite...

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Helpful?
Thank burgerjp
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear burgerjp, Thank you for reviewing our hotel after your stay with us in July 2015. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! We train our STAFF to treat all our valued GUESTS as VIP's. Thank you for choosing to stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: $145 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
7 questions
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Sandton, South Africa
2 months ago
Great Missenden, United Kingdom
9 months ago
Berwick-upon-Tweed, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room over viewing the quayl”
 of 5 bubbles chrisjhirst, 13 Feb 2017 | Read review
“Oversee pool area”
 of 5 bubbles 571AlanC571, 4 Feb 2017 | Read review
“Ask for room with a balcony.”
 of 5 bubbles SvB-CvB, 1 Feb 2017 | Read review
“2nd floor marina view”
 of 5 bubbles U1103LValana, 1 Feb 2017 | Read review
“Book a Lagoon bedroom but I would avoid being above the swimming pool which hums at night.”
 of 5 bubbles 3645Goldie, 29 Jan 2017 | Read review
5 of 5