We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Pezula Hotel

Traveller (592)
Room & Suite (196)
Pool & Beach (50)
About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
A scenic location, luxurious Suites, on-site activities, locally sourced dining are only a few of the reasons to make us your Knysna luxury hotel of choice. Located on the Eastern head of Knysna on South Africa's legendary Garden Route, Pezula Hotel is set in a lush paradise of ancient indigenous forests, mountains, lakes, and pristine beaches. Enjoy a swim in our outdoor pool overlooking the magnificent Knysna Lagoon, or revive your body, mind, and soul with a visit to our Spa or Gym. Tantalize your taste buds by making the most of our divine culinary offerings. With the Pezula Championship Golf Course on our doorstep as well as a number of beaches in the area, Knysna town centre and family friendly activities, stays at our Knysna hotel are guaranteed to be unforgettable. We’re ready to welcome you. Come and indulge in the splendour, grandeur and luxury that is Pezula Hotel.
Read more
Property amenities
Pool
Free Parking
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quiet
Great View
HOTEL CLASS
Reviews & more
990Reviews
648Photos
12Q+A
100Room tips
Traveller rating
  • 684
  • 175
  • 65
  • 42
  • 24
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Everything, including the weather, was perfect. Thanks to the staff members who were at all times very professional and friendly. I will definitely be back with lots and lots of friends. Thanks for an amazing time.
Read more
Review collected in partnership with this hotel
We booked lunch a week before Christmas at the hotel. The bookings got mixed up & we were contacted by the Golf Club to confirm Christmas day lunch. We had to correct them & say we booked at the Hotel. We drove 2 hours to go for Christmas lunch with high expectations & in good
Read more
Response from pezulahotel, Manager at Pezula Hotel
Responded 3 days ago
Dear Fransceca T, We offer our sincerest apologies for the less than satisfactory experience that you had at our hotel on Christmas Day. We understand how disappointing it must be when the standard of your special occasion is not equal to that which you expect. Please rest assured that this is not the lasting impression we wish to leave with our valued guests. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have fantastic experiences. We’ve addressed these issues with our culinary staff. We very much take pride in our hospitality principles and we were undoubtedly disappointed after learning about your experience. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. Please allow us to reassure you that the hotel will use your comments to improve future services. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Kind regards, Pezula Hotel.
Read more
This place is a confused. The staff are not motivated, they don't do much to delight the customer. We went to the restaurant for Dinner , they took our order and told us, " you can't eat here , we will send in room". We were before the kitchen closing time. Speaks about how
Read more
Response from pezulahotel, Manager at Pezula Hotel
Responded 3 days ago
Dear Monu4india, Thank you for your valued feedback. We apologise about the confusion and inconvenience caused. We are delighted to inform you that we have subsequently appointed a new Food and Beverage Manager, which will be starting with us at the end of this month. He will be rolling out an extensive training program with our team to ensure guests leave with memorable experiences. We hope to welcome you back soon. Kind regards, Pezula Hotel
Read more
Mildew in the shower walls. We had a great suite with a private garden that was very poorly kept up. I complained but nothing was done about it. Manager did not even bother to contact us. Staff were friendly but service substandard at times. Golf course had great views but very
Read more
Review collected in partnership with this hotel
Response from pezulahotel, Manager at Pezula Hotel
Responded 1 week ago
Dear Adventure52739522524, Thank you for taking the time to do this review. Housekeeping has taking corrective measures in the shower with regards to the mildew in that suite. We already received quotations from landscapers to assist us with the beautifying of our gardens. Kind regards, Pezula Hotel
Read more
The staff are in dire need of training to facilitate clients at this price point and to enhance the experience that is supposedly Pezula. Shocking state of affairs, I can’t speak for the hotel but clearly the Spa’s goals and standards are not nearly what they used to be. The
Read more
Response from pezulahotel, Manager at Pezula Hotel
Responded 1 week ago
Dear Emmajaneplett, We are truly sorry to read about your experience in the spa. Extensive training plans have been scheduled with the staff and we are having upgrades to the spa planned for this year. Kind regards, Pezula Hotel
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementPezula Hotel
Photo provided by managementPezula Hotel
Photo provided by managementPezula Hotel
Photo provided by managementPezula Hotel
Photo provided by managementPezula Hotel
PreviousNext
12345640
Reservations manager is Tracey Hoff at pezula hotels
0 votes
Have contacted regarding a stay next Feb but no answer as yet. This is third time Hilton have done this to us and I have had really negative experiences with new regimes. I expect the worst response and would like to cancel the booking.
2 votes
Show all answers
Hotel & surroundings were not burnt...was at the hotel last week, & everything is business as usual.
0 votes
Show all answers
PreviousNext
123
"Overlooking Sea"
"All were basically the same."
"ask for a suite near the main hotel public area as it can be a walk."
"Lovely views of an excellent golf course"
"ask for ocean view-such as suite 080."
PreviousNext
12345620
PRICE RANGE
US$221 - US$367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pezula hotel knysna
LOCATION
South AfricaWestern CapeKnysna
NUMBER OF ROOMS
83
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing