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Ker Recoleta Hotel & Spa

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900 Reviews from our TripAdvisor Community

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There are newer reviews for Ker Recoleta Hotel & Spa
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Showing 43: English reviews
Oslo, Norway
Reviewed 30 June 2016

Very old and shabby room, noisy air conditioning and the sheets had ink marks. Poor breakfast with a lot of low quality pastry, loaf dry bread and orange juice from bottle. Their check out is at 10 A.M

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Helpful?
Thank MAQF1974
Sao Paulo, SP
Reviewed 10 May 2016

First, this hotel is NOT in the Recoleta area, and its not much of a spa if that is what you are looking for. It is centrally located and though it has four stars at its door, this is at most a three star hotel. Rooms are average, all have air conditioning, bathrooms have great water pressure though you are...

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Helpful?
Thank Whissely
KerHoteles, Director Comercial at Ker Recoleta Hotel & Spa, responded to this review

Dear Guest Thank you very much for your feedback. For us it is always positive to receive real comments about our service. It helps us to recognize things that we can change and improve. We hope that you had a great time is Buenos Aires. Best regards

London, United Kingdom
Reviewed 30 March 2016 via mobile

We stayed in this hotel when we visited BA . Nice and clean . The room is big and clean too. The breakfast is good but need a bit of varieties. It 10mn walk from the central on BA. The staff is very friendly.

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Helpful?
Thank MNJDIABATE
KerHoteles, Director Comercial at Ker Recoleta Hotel & Spa, responded to this review

Dear Guest Thank you very much for your comments, these are always well received and they help us to continue providing an excellent service We hope to have you as our guest soon again.

Los Angeles, California
Reviewed 19 February 2016

Staff was very friendly and accommodating. This hotel was quite good for the money. Their breakfast is truly awesome and they have free internet throughout the entire facility (I was able to do free skype calls from my room). Location is great: only 5 blocks away from the subway and 10 min drive -or by subway- from main train "Retiro"...

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Helpful?
Thank Ed G
KerHoteles, Director Comercial at Ker Recoleta Hotel & Spa, responded to this review

Dear Guest We are glad to know that your stay was enjoyable. We appreciate that you have taken the time to share your experience. Thank you again for your comments and we look forward to having to as our guest. Best regards

Hertfordshire
Reviewed 5 August 2015

Great location, in Recoleta(5 blocks from the emblematic corner of Santa Fe and Callao) but also very close to the centre (5 blocks from Teatro Colon for example) cafes and restaurants are nearby. The heated indoor pool is great and not so common for a hotel in this price category in Buenos Aires. The staff were very helpful (I asked...

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Helpful?
Thank martinpathan
Reviewed 31 July 2015

We checked in at 1:00am and the staff was not very cheery. In fact we appeared to be bothering them. We then entered our room only to find it appeared to still be under reconstruction. Missing and loose molding, door didn't shut right, sink blocks the bathroom door, toilet seat is falling off, shower tile is old and broken and...

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Helpful?
Thank Steve M
Reviewed 8 February 2015

The hotel has a good structure , but needs urgent refroma , several areas in need of repairs , including in the rooms. The service is reasonable , but the hotel structure the deficiencies are great and urgent

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Helpful?
1Thank Marcos S
KerHoteles, Director de Relaciones con Clientes at Ker Recoleta Hotel & Spa, responded to this review
Google Translation

Agradecemos su tiempo en escribirnos, es importante para nosotros conocer su opinión aunque lamentamos no haber cumplido con sus expectativas...

Province of Buenos Aires, Argentina
Reviewed 19 November 2014

I stayed there in several ocassions just because the location is very convenient for me and the rooms are quite comfortable. Wifi signal comes and goes depending on where your room is located and it is extremely slow. I do not recommend this hotel for business travelers. Checking out generally takes a few more minutes than any other hotel I've...

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Helpful?
Thank 33Baires
KerHoteles, Director de Relaciones con Clientes at Ker Recoleta Hotel & Spa, responded to this review

We appreciate your time to write , it is important for us to know your opinion but regret not having met your expectations completely. It would have been useful to mention we disagreed during your stay to help at that time. But equally we will consider your comments to evaluate each sector establishment and fix them. We hope give us...

New Jersey
Reviewed 11 November 2014

My husband and I spent one night here. We had a corner room so it was quite large bedroom and sitting room. You can't check in until 3 and they were strict about that. The room was clean and staff friendly. We had breakfast and dinner at hotel and it was good. One thing if you go make sure you...

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Helpful?
2Thank perakash
KerHoteles, Director de Relaciones con Clientes at Ker Recoleta Hotel & Spa, responded to this review

We appreciate your words , glad we have had a pleasant stay, we hope soon to have them among our guest again !

Campinas, SP
Reviewed 22 September 2014

We had been there before so we took a chance to return even though the latest reviews were not very encouraging... What a disappointment!!! Bedroom was awful with old thorn sheets, bathroom is rundown, and they forgot to bring in new towels every day, not to mention the shower that sprinkles all over the floor getting it all messy and...

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Helpful?
1Thank Sandra G
KerHoteles, Director de Relaciones con Clientes at Ker Recoleta Hotel & Spa, responded to this review

We appreciate your comments very much. During the month of October have changed all targets in the Hotel and we will be performing maintenance throughout the property so that these problems do not happen again . With regard to litter and noise coming from outside the Hotel we have no way to fix it because it is not our competition....

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in an exclusive area, the charming Ker Recoleta Hotel & Spa offers 92 rooms and suites, combining design, coziness, technology and comfort. The hotel is located between the Recoleta neighborhood and downtown Buenos Aires, at walking distance from the main shopping centers, tourist spots, and major neighborhoods of the city, including fast access to airports and bus/railway terminals. ... more   less 

Additional Information about Ker Recoleta Hotel & Spa

Address: Marcelo T. Alvear 1368 | Capital Federal, Buenos Aires, Argentina (Formerly Howard Johnson Hotel & Suites Recoleta)
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $75 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ker Recoleta Hotel & Spa 3.5*
Number of rooms: 92
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Also Known As:
Ker Recoleta Hotel Buenos Aires
Ker Recoleta Hotel And Spa
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Questions & Answers

Here's what travellers have asked, with answers from Ker Recoleta Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from Ker Recoleta Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure the air extractor works”
 of 5 bubbles GabrielLima_Peru, 3 Oct 2016 | Read review
“Rm 502 had been upgraded.”
 of 5 bubbles HappyTraveller123480, 6 Jul 2016 | Read review
“Manager named Ezequiel was very helpful”
 of 5 bubbles edb593, 19 Feb 2016 | Read review
“Go to another hotel”
 of 5 bubbles stevemR9182BG, 31 Jul 2015 | Read review
“stay elsewhere”
 of 5 bubbles Barbarazway, 5 Aug 2014 | Read review
5 of 5