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Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
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1,820 Reviews from our TripAdvisor Community

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Showing 668: English reviews
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Brisbane, Australia
Reviewed yesterday NEW

Stayed at this hotel for 3 nights as part of a tour group heading to Ushuara for a cruise. You could not give it a 5 star rating, the public areas were very appealing and well maintained but that is where it stopped. Stayed in room 1122 on eleventh floor and the room was really tired. The bathroom had a...

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Helpful?
Thank TJDJM
Denver, Colorado
Reviewed 6 days ago NEW

Given the brand name and location, I had expected something a bit higher end for the 5 star rating. It does have all the required element, the boutique shops, fancy looking lobby, shining elevators etc.. but once in the room, it is quite a different story. The hardware is very basic and limited, no coffee machine, not even a shoe-shining...

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Helpful?
Thank RedRocksPhoto
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear RedRocksPhoto, I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for not succeeding your expectations regarding the room conditions. As a management team, we take all comments seriously and share them with our staff, so we may...

Leeds, England, United Kingdom
Reviewed 1 week ago

Reception seemed a bit disorganized, queue of about 30 people, took them about 30 mins to get to us, 5 desks manned. Good hotel, very spacious public areas, friendly staff all willing to try to understand English just all felt a little impersonal

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Helpful?
Thank PBPG
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear PBPG, first of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during the check in experience , constructive support...

Rio de Janeiro
Reviewed 1 week ago via mobile

The Sheraton is located in the Retiro square, 10 minutes walking from Puerto Madero. The hotel is huge, rooms are spacious and clean, it's got an outdoor and indoor (heated) swimming pool, and also nice gym. I didn't use the Spa. Only negative points: if you have a room facing the square you can hear the trains buzz; the check-in...

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Helpful?
Thank RiodeJaneiroLeblon
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear RiodeJaneiroLeblon, thank you very much for your feedback. We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Otherwise I will share your comments about the check in and check out experience with our Front desk manager, all the feedback we can...

Cranston, Rhode Island
Reviewed 1 week ago

People greeted us - ready to help with direction, luggage, fresh water! Room was ready so we could rest. Great place to stay. Onsight breaksfast and dinner - Restaurants offered everything! Spotlessly clean. Nice little shops within Sheraton for necessities and small gifts. Location is great to restaurants and shops. Would definitely stay here again.

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Helpful?
Thank Tracey528
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Tracey528, we read your review and are very happy to know you enjoyed your time at the Sheraton and we hope to see you again very soon for your next stay in Buenos Aires!

Mexico City, Mexico
Reviewed 1 week ago via mobile

I stayed at the Sheraton for a conference. The facilities are OK and the location convenient, but the hotel rooms look pretty old and tired. The staff however was very friendly. A renovation is urgent.

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Helpful?
Thank Jose V
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time Jose V. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have....

The Hague, The Netherlands
Reviewed 4 weeks ago

This hotel is located close to the harbour and ferries. The rooms are a bit outdated, but it is clean and not very noisy. The service is good. Just dont get disappointed by the Sheraton Club. There is no alcohol and the breakfast is ok, but nothing special. I dont think it is worth to pay extra.

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Helpful?
Thank Alexander G
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Alexander G, Thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. Thank you so much for staying with us and we hope to see you in a near future.

Sao Paulo, SP
Reviewed 4 weeks ago via mobile

This is what you can expect to see in the in-room bathroom. Needs serious renovation. Not at the level of what one would expect from Starwood Hotels. The hotel is old and the rooms are not well mainianed. I recommend you look at your room before accepting to check in.

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1Thank QualityFocus
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear QualityFocus, Thank you for staying with us and sharing a review. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We already share your comments with all the departments that were involved, to make an improvement...

Calgary, Canada
Reviewed 4 weeks ago via mobile

I stayed at this hotel in February 2017 for business. I usually stay at the Hilton and I will do so again in future. The hotel is disappointing-not very clean or terribly well-maintained. My 19th floor club room had air-conditioning that barely worked, a broken deadbolt on the door, a broken door latch, a toilet that did not flush properly...

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1Thank kristi_cookie
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Kristi_cookie, Thank you for taking the time to review our hotel. I am sorry to hear about your experience, this is not the standard of customer service we are known for. I would like to apologize on behalf of our staff, that this was the experience you had with us. I have documented your comments and concerns to be...

Auburn, Washington
Reviewed 4 weeks ago

We stopped by the Sheraton the day prior to our reservation to leave a bag that we didn’t want to take to Igauzu Falls. They were happy to store it for us. We arrived at the Sheraton mid evening and the bell person unloaded our bags, retrieved our stored bag, and directed us to the front desk. The greeting at...

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Helpful?
Thank Mike H

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $190 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton
Hotel Style:
#33 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#73 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travellers.
12 questions
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Denver, Colorado
over a year ago
over a year ago
Sparks, Nevada

See all questions (12)

Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a gorgeous room, slept peacefully. didn't notice outside. Spent litlle time in room!”
 of 5 bubbles Tracey528, 19 Mar 2017 | Read review
“We enjoyed the view of the park - higher floors may have better views of the water as well.”
 of 5 bubbles 451jeanned, 2 Feb 2017 | Read review
“Excellent access to elevators - room had beautiful view”
 of 5 bubbles marilynkamburis, 29 Jan 2017 | Read review
“Upper floors are quiet. Ask view to La Plata”
 of 5 bubbles danielapV7933LK, 28 Jan 2017 | Read review
“Ask them...I prefer my view to the River!”
 of 5 bubbles Y3350LYjosem, 3 Jan 2017 | Read review
5 of 5