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Although I didn't have a poor experience with this hotel, it wasn't great either. As they say, "the devil is in the details," and I felt that customer service was lacking in small ways that made our overall experience just average.
I stayed in a...More
Response from Melina Solange A, Director de Relaciones con Clientes at Sarmiento Palace HotelResponded 12 December 2013
We are sorry for the inconvenience you had at the hotel. Unfortunately we are trying to do our best to improve the air conditioning conditions by working on a solution.
The problem with the keys is because we are changing the system in...More
I go to Buenos Aires fairly frequently, and I have always stayed here. It's extremely conveniently located (one block from the Red line subway) and only a few blocks from major cross streets (Corrientes and Callao). The hotel has a very friendly and helpful staff...More
Response from Melina Solange A, Director de Relaciones con Clientes at Sarmiento Palace HotelResponded 24 June 2013
We appreciate your comments. We wait for you soon again.
Very nice hotel. Extremely helpful and knowledgeable staff willing to help. Very comfortable rooms, which were clean and spacious. The hotel offers a breakfast buffet with a large variety of options to pick from. We also had a delicious meal at their local restaurant. Would...More
Thank James J
Response from Melina Solange A, Director de Relaciones con Clientes at Sarmiento Palace HotelResponded 10 May 2013
Thanks a lot James for all the comments made.
We are glad to hear every single opinion!
We wait for you soon again.
Lic. Melina Solange Attie
During check-in one my carry-on bag was stolen containing cameras, lenses, laptop etc. as well as all my photos of a two-week tour of Brazil. My request to view the footage of the incident on the CCTV was denied. Inside job ?More
3 Thank Odette L
Response from Melina Solange A, Director de Relaciones con Clientes at Sarmiento Palace HotelResponded 14 February 2013
Like I said the same day of the incident, I am so sorry for what happened to you. Really it was the first time, and we acted the best we could.
The cameras were not working due to a problem on the system...More
We stayed 3 separate times as we passed through Buenos Airies. Rooms varied in size, with 2 including tea making facilities. All were clean and with air conditioning. Elevator is tiny - barely enough room for 2 people with suitcases. Service we found exceptional -...More
Response from Melina Solange A, Director de Relaciones con Clientes at Sarmiento Palace HotelResponded 28 December 2012
Thanks a lot for your comments. It is a pleasure to us satisfy all the requirements and wishes of our guests.
We wait for you soon again. Happy new year.
Lic. Melina Solange Attie
US$46 - US$76 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#39 Best Value Hotel in Buenos Aires
Family Rooms ,
Number of rooms
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