Sheraton Mendoza Hotel

Sheraton Mendoza Hotel

Traveller (1267)
Club Guest Room Bathroom
Room & Suite (619)
Acequias at the Sheraton Mendoza Hotel
Dining (190)
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Fully refundable before Sat, May 25
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C$327
C$202
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About

4.0
#17 of 105 hotels in Mendoza
4.5 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Spanish, Portuguese
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Highchairs available
Business Centre with Internet Access
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Solarium
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Flatscreen TV
Bidet
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Wake-up service / alarm clock
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

Primitivo de la Reta 989, Mendoza M5500AEI Argentina
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
El Plumerillo Airport
1,868Review58Q+A70Room tips
Traveller rating
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Detailed Reviews
Nnlsbin wrote a review Jan 2020
144 contributions49 helpful votes
4.0 of 5 bubbles
The hotel is in a great location with an easy walk to most sites and plenty of places to book tours either with the hotel or just nearby. The rooms and the hotel needs some maintenance as the wall paper was peeling and the floor and carpet needed replacing. Would also be good to have a small fridge in the room to keep the water cold.

The staff were all friendly.

Breakfast is a nice buffet with a large selection of food and drinks.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Janus S. wrote a review Jul 2022
Hong Kong, China261 contributions46 helpful votes
5.0 of 5 bubbles
Stayed here for a couple of nights last June, 2022. Arrived early from LIM/SCL and didn't have to wait for my room til check in time.

Was also upgraded to their club suite. It looks a bit dated but at least clean. They also provided a full bottle of wine as a Lifetime Titanium.

Club lounge is still closed. But complimentary breakfast is served on top floor for Plat & up guests and had some fantastic views of the city. But their offerings were the same every single day. They also have some sparkling wine to make mimosa for breakfast.

They have a weird restaurant setup for dinner. And they only have 1 restaurant open for guests on weekdays. First night, I decided to have dinner in the hotel. It was very, VERY empty. But when I went in, I was stopped by this female server who said I cannot eat here. Everything is reserved because of a live band.

I asked her then so where am I supposed to eat as a hotel guest? She said "I don't know". Obviously I complained to front desk and they immediately called the restaurant and apologized for the misunderstanding.

When I was in the the restaurant, that same server allowed local Argentines in. It just felt weird and off putting as a Non-white/Latin minority.

Finished my dinner and had 3 more alcoholic drinks (which were fantastic btw), and the place was still empty (see photo).

This was very off putting by that one waitress to an otherwise excellent stay. I hope they do something about her. Anyways, if there was really a live band later that evening, they shouldn't have closed the entire night starting early evening. The rooftop restaurant is obviously by reservation only due to high demand (and is only open on weekends) . So where else are guests supposed to eat if they don't want room service.

Anyways... Everybody else here were great especially the front desk staff. They were all helpful and happy to come back.
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Billwtz wrote a review Feb 2020
Chicago, Illinois172 contributions115 helpful votes
5.0 of 5 bubbles
Great stop after driving seven hours on Ruta 7 from Santiago, Chile. Matias, Luciano, Facundo and Maria made it a great stay. The service was great. The room was excellent.
The bustling neighborhood is walkable. The front desk is a fountain of information and they'll guide you to where ever you want to go.
Read more
Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacey S wrote a review Jan 2020
Weston, Florida9 contributions21 helpful votes
2.0 of 5 bubbles
Just ended a three night stay at the Sheraton Mendoza and am so glad it's over. The rooms are old and poorly designed (especially the shower) and in desperate need of maintenance (think torn wallpaper, sewer stench coming out of the toilet requiring a bodega air freshener run, etc.) Of particular note is the fact that we got to experience three different rooms due to non-functioning air conditioning. Also, the lobby and most/all common areas stink from cigarette smoke. The only bright spot was the front desk staff (especially Hiram) who went above and beyond to assist us in our quest not to die of heatstroke and tried to make all the inconvenience up to us. If you're headed to Mendoza, spend a bit more and stay at the Diplomatic or the Park Hyatt (although its lobby smells like a thousand ashtrays as well).
Read more
Date of stay: December 2019
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: If you travel in Argentine summer specifically ask for a room with AC that actually works
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WagnerKM, Director de Relaciones con Clientes at Sheraton Mendoza Hotel
Responded Jan 4, 2020
Dear 40staceys, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. I sincerely apologize with you, because your experience does not describe the level of service that we want to offer to our guest.I have shared your feedback with the appropriate hotel team in order to improve our room maintenance. We hope that in your next visit to Mendoza, we can have the chance to restore your confidence in Sheraton Mendoza Hotel, offering a better service. I would like to apologize one more time for all the inconveniences. I remain at your disposal for any further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HonestyFirst! wrote a review Mar 2020
Manchester, United Kingdom40 contributions19 helpful votes
2.0 of 5 bubbles
Stayed here for one night while passing through Mendoza. Chose the hotel due to 12pm check out but we were woken at 8am due to maintenance banging in the surrounding rooms. Contacted reception but it took a while for it it stop.
Awful smell coming from the drains in the bathroom.
The air con is old and literally took hours to cool the room down.
Bed also felt old and fairly uncomfortable.
The pool while big needs a good clean.
This hotel felt tired and really not up to the standard one would expect in a 5 star hotel.
Feel I should note that all staff were excellent and couldn’t have been more welcoming and helpful.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WagnerKM, Guest Relations Manager at Sheraton Mendoza Hotel
Responded Mar 8, 2020
Dear Guest, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. I apologizes for all the inconveniences that you experienced during your stay. I have shared your feedback with the appropriate hotel team in order to improve our room maintenance and service. For this, I sincerely apologize with you, because your experience does not describe the level of service that we want to offer to our guest. Also I would like to thank you for your kindly comments about the service you received from our staff. We hope that in your next visit to Mendoza, we can have the chance to restore your confidence in Sheraton Mendoza Hotel, offering a better service. I would like to apologise one more time for all the inconveniences. I remain at your disposal for any further assistance. Kind Regards,
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Mimo2405 wrote a review Jul 2023
Buenos Aires, Argentina255 contributions93 helpful votes
2.0 of 5 bubbles
It was disappointing at all levels. As a starter, I had quite high expectations considering that I was booking in the Sheraton and the rate that I was paying in a country where 250 USD a night per room, is not a cheap. So for two rooms a nigh for a rate of 500 USD, I basically got ripped off!
The facility is ok but nothing special really, the spa is what one expects in any hotel and most importantly the breakfast reminded me of these all you can eat buffet where the food was the worst quality ever… It was very busy and I am guessing it is due to either package deals or that many groups were mostly here for the wine experience and hence not very focused on other activities or the quality of service available.

I would say that it was a good lesson learnt as in the future, I would surely not book in the same hotel and will need to do my homework and research the reviews before being persuaded either by the brand name or the price as an enough reason to expect decent service.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karin Wagner, Other at Sheraton Mendoza Hotel
Responded Jul 31, 2023
Dear Mimo2405, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us. We sincerely apologize for the disappointment you experienced during your visit. It is essential for us to address concerns like yours, as they help us improve our services and ensure a better experience for all our guests. We understand your expectations were high, especially considering the rate you paid for two rooms. We apologize for any inconvenience caused by the perceived lack of value for money. We strive to provide exceptional service and facilities, and it is disheartening to hear that we fell short of meeting your expectations. Regarding the spa and breakfast, we are sorry that they did not meet your expectations. We appreciate your feedback about the breakfast buffet and will certainly review our offerings to ensure the quality meets our guests' standards. Additionally, we'll take a close look at the spa services to identify areas for improvement. Once again, please accept our sincerest apologies for any inconveniences caused during your stay. We hope you would consider giving us another chance to provide you with the exceptional experience that we strive to deliver to all our guests. Should you plan to return in the future, we would be more than happy to assist you in any way we can to make your stay truly memorable. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EnglishRose97 wrote a review May 2023
Sausalito, California263 contributions103 helpful votes
5.0 of 5 bubbles
Wonderful hotel in the heart of downtown Mendoza. Perfect location for walking to restaurants and parks. This is a large, business hotel, very clean, great rooms, several restaurants. The gym had many exercise machines both for aerobics and weight - very clean. The hotel also has a lovely indoor pool and a wonderful spa. The staff is fabulous and I couldn’t have asked for a better stay. I arranged my own wine tours through friends but there is a concierge who will help plan your excursions.
Read more
Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TBDWorldTraveler wrote a review Dec 2023
Philadelphia, Pennsylvania298 contributions184 helpful votes
2.0 of 5 bubbles
Location is poor. All the good restaurants and cafes are near the Hyatt 1km away. The area immediately around the Sheraton is not good, although I didn’t feel unsafe.

Desk staff were polite, but not engaged. They couldn’t recommend any coffee shops or lunch restaurants, although we finally found one staff member with a dinner idea.

Building reasonably decorated, but poorly built. Elevators shake. Doors in the bathroom are misaligned and don’t close properly. Floor tiles chipped. Air conditioning works, but not well, and it shuts itself off after 8-10h. Room was clean, though, and wifi was good enough for Teams/Zoom.

Food is poor quality at near-USA prices. Wine selection seems limited to the hotel owner’s own vineyard. Lobby bar feels like a basement with zero natural light. Restaurant staff don’t speak a word of English - acceptable out in town, but this is an American hotel. There is no cafe / coffee stand on site.

The hotel gives your contact info to agencies and I received at least six obnoxious offers for a wine tour via email, WhatsApp, and text.

I visited for four days and was disappointed by this hotel. We went to the Hyatt for two meals with wonderful staff and a beautiful lobby. You will be happier at the Hyatt.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karin Wagner, Other at Sheraton Mendoza Hotel
Responded Dec 19, 2023
Dear TBDWorldTraveler, Thank you for taking the time to share your detailed feedback regarding your recent stay at Sheraton Mendoza Hotel. We sincerely apologize for the shortcomings you experienced, and we appreciate your comments. We regret that the hotel's location did not meet your expectations and that the immediate area did not offer the desired amenities. Your observations regarding the building's construction issues, including elevator shaking, misaligned doors, and chipped floor tiles, are duly noted. We assure you that we will address these concerns promptly to enhance the overall quality of our facilities. We appreciate your acknowledgment of the cleanliness of the room and the satisfactory performance of the Wi-Fi for virtual meetings. However, we apologize for any inconvenience caused by the air conditioning limitations. Your comments about the food quality, limited wine selection, and the ambiance of the lobby bar are valuable, and we will review these aspects to improve our offerings. We are also taking your feedback on staff engagement and language proficiency seriously, and additional training will be provided to enhance our services. Regarding the unwanted solicitations for a wine tour, we apologize for any inconvenience caused. We are actively reviewing our procedures to ensure that guest contact information is handled with the utmost care and discretion. We genuinely appreciate your insights, and we hope you might consider giving us another opportunity to provide you with a more positive and satisfying experience in the future. We remain at your disposal, Sincerely,
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Norbie M wrote a review Dec 2022
Miami, Florida5 contributions9 helpful votes
2.0 of 5 bubbles
We arrived on Wednesday 29/11 very confortable and clean atmosphere. Room very clean and spacious.
But, it's always a but, the technology is stock 1n the 2000. The room entertainment a TV set that hurt your eyes to watch it.
No coffee machine, no liquor or beverages on the room. They are still dealing with COVID...pleeaasse...
For a hotel of this category they have to improved the room amenities.
Read more
Date of stay: November 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karin Wagner, Other at Sheraton Mendoza Hotel
Responded Dec 4, 2022
Dear Mr. Norbiem, Thank you for choosing Sheraton Mendoza Hotel and thank you for taking the time to share your recent experience with us. Has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize with you, because your experience does not describe the level of service that we want to offer to our guest. Regarding your comment I would like to let you know that we are working on many improvements, and technology it's one of them. I also have shared your feedback, with the appropriate hotel team in order to improve our room amenities. We hope that in your next visit to Mendoza, we can have the chance to restore your confidence in Sheraton Mendoza Hotel, offering a better service. I would like to apologise one more time for all the inconveniences. I remain at your disposal for any further assistance.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabien B wrote a review Feb 2023
London, United Kingdom6 contributions
5.0 of 5 bubbles
I was truly impressed with the Sheraton Mendoza Hotel.
The attention to detail, prompt assistance by the hotel staff and the spotless facilities were incredible. The value for money is really excellent.

Sheraton Mendoza is truly downtown, only a few minutes away from the main shopping and restaurant venues.

I would highly recommend a stay here for anyone who prefers being in the "city" of Mendoza. After all it is only a 20 minute cab drive from the wine region.
Read more
Date of stay: February 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricardo Blois asked a question Dec 2023
Araguaina, TO26 contributions12 helpful votes
Is there anything going on for New Year’s Eve ?
CorAsh asked a question Jan 2019
London, United Kingdom237 contributions77 helpful votes
Hello, does anyone have the property's email address? Thank you.
Answer from Florencia C
Mendoza, Argentina
Hello Corash: So sorry for the delay of the message. You will find the email added to the Hotel information. I hope this help you. We wait for your contact. Thanks in advance
Marita M wrote a tip Feb 2022
20 contributions9 helpful votes
5.0 of 5 bubbles
"Excellent price/value, memorable experience"
Read full review
Neags wrote a tip Mar 2020
Toronto, Canada25 contributions9 helpful votes
2.0 of 5 bubbles
"club level mountain view (if you aren't accused of COVID-19)"
Read full review
Stacey S wrote a tip Jan 2020
Weston, Florida9 contributions21 helpful votes
2.0 of 5 bubbles
"If you travel in Argentine summer specifically ask for a room with AC that actually works"
Read full review
David McKenzie wrote a tip Nov 2019
Langley City, Canada25 contributions54 helpful votes
3.0 of 5 bubbles
"Not up to the four star standard of a Sheraton."
Read full review
jcaballero2018 wrote a tip Oct 2019
Sao Paulo, SP25 contributions51 helpful votes
4.0 of 5 bubbles
"Don't miss breakfast pastries, best part of the morning."
Read full review
Not the right property for you?
There are more places to choose from in the Mendoza area.
PRICE RANGE
C$255 - C$494 (Based on Average Rates for a Standard Room)
LOCATION
ArgentinaCuyoProvince of MendozaMendoza
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Sheraton Mendoza Hotel: UPDATED 2024

Frequently Asked Questions about Sheraton Mendoza Hotel
Which popular attractions are close to Sheraton Mendoza Hotel?
Nearby attractions include Plaza Independencia (0.7 km), Paseo Peatonal Sarmiento (0.2 km), and Plaza Italia (0.3 km).
What are some of the property amenities at Sheraton Mendoza Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Mendoza Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Mendoza Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Mendoza Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Mendoza Hotel?
Conveniently located restaurants include Helados Dante Soppelsa, La Barca, and Chimpay Bistro.
Are there opportunities to exercise at Sheraton Mendoza Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Mendoza Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Mendoza Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Mendoza Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Sheraton Mendoza Hotel?
Many travellers enjoy visiting Campo Historico El Plumerillo (5.5 km) and Maravillosa Ciudad de Mendoza (0.4 km).
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