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Extended Stay America - Phoenix - Mesa - West

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1920 W Isabella Ave, Mesa, AZ 85202-5719
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Room & Suite (24)
Dining (2)

About

#26 of 61 hotels in Mesa
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Location

Full view
48Car recommended
Grade: 48 out of 100
16Restaurantswithin 1 km
1Attractionwithin 1 km
35Reviews0Q+A3Room tips
Traveller rating
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  • 6
  • 2
  • 5
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scast34 wrote a review Nov. 2020
Yuma, Az4 contributions2 helpful votes
Tried to book a room for my daughter, prepaid, filled out 3rd party authorization form...they refused to even check to verify that everything was in order. They Refused the prepaid room, and my daughter ended up sleeping in her car. Apparently, it was too bothersome for them to take the time to be professional. Complaint to corporate and I will not stop until something is done to stop the blatant discrimination.
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Date of stay: November 2020Trip type: Travelled with family
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Phoenix - Mesa - West
Responded Nov. 30, 2020
We regret the reservation issues you mentioned and the inconvenience your daughter had to face. Even more concerning is the fact that you received anything other than receptive service in the process. Please know anything unusual like this is not deliberate and we will investigate this with the front desk team. Thank you for your patience. Sincerely, Hotel Management
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JimmySee wrote a review Mar. 2020
Madison, Wisconsin83 contributions23 helpful votes
My room was not in the best location (room 162 - near trash cans, in the dark by the stairs to second floor), but bed comfy, work space adequate (with easy to reach power), lots of towels, and a full size fridge. Breakfast is only "grab and go" -- coffee and muffins -- but there's a McDonalds close by. Staff was especially helpful -- I had to check out early and they refunded for five nights I had prepaid when I checked in. So THANK YOU for that. That, alone, earns my gratitude and demonstrates customer service at its best.
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Date of stay: March 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: No elevator so first floor easiest if you have heavy bags.
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Response from iResponze A, Manager at Extended Stay America - Phoenix - Mesa - West
Responded Mar. 13, 2020
Jimmy, thank you for the review of your stay. We are glad you loved our cordial staff, kitchenette, and our convenient location close to restaurants. However, we are sorry for the disappointment you had with your suite and regret the inconvenience caused. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
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Daydream93343 wrote a review Feb. 2020
Black Hawk, Colorado2 contributions
The toilet was broken and I was told to fix it myself. The ceiling in the bathroom leaked. Room smelled like smoke. Cooking equipment was not brought in a timely manner and did not receive all that I requested including coffee pot.
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Review collected in partnership with Extended Stay
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
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Response from iResponze A, Manager at Extended Stay America - Phoenix - Mesa - West
Responded Feb. 11, 2020
We sincerely apologize for the housekeeping and maintenance issues in your room, which made your stay uncomfortable. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are taken by the respective teams to ensure we deliver clean and refreshing accommodations without fail. We are sorry our team did not provide the kitchenware you had requested, and your concern is shared with our front office team to be diligent moving forward. Please give us a chance to redeem ourselves. Sincerely, Hotel Management
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ricoswave wrote a review Dec. 2019
Laguna Niguel, California32 contributions22 helpful votes
No complaints about the hotel, clean, nice and good water pressure. When you say free breakfast, I expect at a minimum, milk, choice of cereals and maybe two types of toast with a toaster. Throw in more and you are doing great. Provide less and it is NOT a FREE breakfast...more like trail mix bars. Only other comment is owners are clearly into making the place efficient with bulbs, water dribbling etc.
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Date of stay: November 2019
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Response from iResponze A, Manager at Extended Stay America - Phoenix - Mesa - West
Responded Dec. 1, 2019
Thanks for evaluating your experience at our hotel. We are pleased to read you liked our refreshing accommodations and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
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kelli s wrote a review Jun. 2019
2 contributions
I needed to check in early because I’m in town for short time but came early and the staff were kind enough to not make me wait until check in time. I’ve been very sick lately and don’t do the heat so I thank them for this. Also it’s an exceptionally clean hotel compared to where I stayed the last two nights. Very clean and very nice staff!!
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Date of stay: June 2019Trip type: Travelled solo
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Response from 00esa, Manager at Extended Stay America - Phoenix - Mesa - West
Responded Jun. 8, 2019
Kelli, Thank you for choosing Extended Stay America for your visit. We appreciate you mentioning our friendly, helpful staff and well-kept property. We pride ourselves on total guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. Thank you once more, for being our guest, and we hope to welcome you back soon!   Sincerely, Hotel Management
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PRICE RANGE
US$62 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites phoenix-mesa hotel mesa, extended stay america mesa
FORMERLY KNOWN AS
Homestead Studio Suites - Phoenix - Mesa
LOCATION
United StatesArizonaCentral ArizonaMesa
NUMBER OF ROOMS
123
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Frequently Asked Questions about Extended Stay America - Phoenix - Mesa - West
Which popular attractions are close to Extended Stay America - Phoenix - Mesa - West?
Nearby attractions include Rose Garden at Mesa Community College (1.1 km) and Nelson Estate Jewelers (0.8 km).
What are some of the property amenities at Extended Stay America - Phoenix - Mesa - West?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Phoenix - Mesa - West?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Phoenix - Mesa - West?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Phoenix - Mesa - West?
Conveniently located restaurants include Baby Kay's Cajun Kitchen, Oregano's, and Macayo's Mexican Food.
Are pets allowed at Extended Stay America - Phoenix - Mesa - West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Phoenix - Mesa - West?
Many travellers enjoy visiting Old Adobe Mission (12.9 km) and Hunt's Tomb (10.8 km).