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Holiday Inn Phoenix - Mesa/Chandler

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Traveller (51)
Room & Suite (39)
Pool & Beach (11)
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Overview
  • Excellent22%
  • Very good34%
  • Average23%
  • Poor13%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
Offers from Holiday Inn Phoenix - Mesa/Chandler
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Rooms
Jul. 2Jul. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (280)
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62
84
63
38
24
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All reviewsgreat poolbreakfast buffetbiscuits and gravythe room was niceupon checkmini fridgewafflesdryerhighwaypets
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1 - 5 of 271 reviews
Reviewed March 20, 2018 via mobile

The pool area looked beautiful. Other than that, the hallways we're filthy. The parking lot was filthy. The gate to get into the building from the parking lot was old and filthy. The doors were filthy. The inside of the elevator was filthy. We opened...More

1  Thank gmweav
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded April 3, 2018

Hello gmweav, Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am sorry to read about your disappointment with the overall cleanliness of our property. We constantly strive to provide an...More

Hotel's Favourite
Reviewed February 5, 2018

Upon arrival I was greeted and promptly checked in by a very friendly and helpful guest agent by the name of Chi. I had 6 separate reservations, but she made it easy to quickly check in which was very nice after a long 6 hours...More

Thank michailarmiller
Reviewed March 17, 2018

The carpeting in the room was very old with many stains. But the room was clean and most of the equipment worked fine. The air conditioner runs all the time even though there was supposed to be an "auto" setting that would stop the fan....More

1  Thank wearytraveler365
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded March 31, 2018

Hello wearytraveler365, Although I am pleased with seeing your nice comments regarding the cleanliness of our rooms, I'm sorry to learn that air conditioning unit and stains in your room was a letdown. I know that your stay was not as we've wanted it to...More

Reviewed March 2, 2018

The physical plant is pretty decent. Yes it's a little old, yet not too old unless yr looking for something really new and sharp. The vibe of the clientele is " I travel on business a fair amt, and I feel good about the deal...More

1  Thank MomoBobo
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded March 16, 2018

Hi MomoBobo, Greetings from Holiday Inn and Suites Phoenix-Mesa/Chandler, we're glad to have hosted your stay! I'm pleased to see your positive remarks about our hotel's cleanliness and staff's service level. On the other hand, I'm sorry you found our upkeep behind the times and...More

Reviewed February 26, 2018

The staff, especially the general manager at this property are truly clueless how to treat customers, no respect or consideration is shown towards customers. The staff is argumentative and confrontational with customers and are not concerned with treating people with any respect and give no...More

1  Thank Stephen R
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded March 13, 2018

Hi Stephen R, Thank you for taking the time to write a review about your stay with us. On the other hand, we are sorry to hear that our service level left you disappointed during your visit. Reviews like yours are very valuable as they...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Hot Tub
Details
Price range
US$75 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$75 - US$140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (51)
Room & Suite (39)
Pool & Beach (11)
Dining (7)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
kriscrrll
February 24, 2016|
AnswerShow all 7 answers
Response from Jack C | Reviewed this property |
No it does not offer any kind of service to the airport.
1
Vote
nanberger721
September 26, 2015|
AnswerShow all 3 answers
Response from Joost B | Property representative |
We serve breakfast and dinner in our Red Stone Restaurant. Breakfast is not free however can be purchased as part of a package with your room rate. Our Best for Breakfast package is a popular choice. We offer a full buffet... More
0
Votes
Ashley S
July 1, 2015|
AnswerShow all 3 answers
Response from Iris M | Property representative |
We don't. Due to Arizona liquor license law. Thank you.
0
Votes
Room Tips
"Be very specific about room requests, they seem to make mistakes often."
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"staff was very helpful"
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"I recommend get a west-facing room to avoid the loud streets."
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"Request a room overlooking the pool & spa."
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