Residence Inn Phoenix Mesa
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About
Residence Inn Phoenix Mesa is an excellent choice for travellers visiting Mesa, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Close to some of Mesa's most popular landmarks, such as St. Timothy Catholic Church (3.2 km) and Organ Stop Pizza (4.2 km), Residence Inn Phoenix Mesa is a great destination for tourists.
Residence Inn Phoenix Mesa Hotel offers guests an array of room amenities including a flat screen TV, a kitchenette, and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, beach chairs, and express check-in and check-out, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
If you like Spanish restaurants, Residence Inn Phoenix Mesa is conveniently located near El Charro Restaurant & Lounge, Millie's Cafe, and The Latin Kitchen.
If you’re looking for things to do, you can check out Rose Garden at Mesa Community College (1.8 km) or Feed My Starving Children (0.4 km), which are popular attractions amongst tourists, and they are all within walking distance.
Enjoy your stay in Mesa!
Location
Reviews
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I recently lost my dachshund and traveled with her blanket, so I thought it was sweet that housekeeping would smooth it out at the foot of my bed for them. I will leave them a note and tip when I leave today.
My room was very spacious. I liked that there was a safe area to walk and get some exercise in the mornings. There are handy fast food places, and the Sprouts Organic market is only about a mile away. The kitchenette was well appointed.
I did get tired of the bagged breakfast. It consisted of juice, apple or orange, yogurt and granola. I would suggest that they consider something more substantial, like a Cliff bar. The granolas were very tiny. Almonds or string cheese would be a nice, pre-packaged protein addition.
I was very pleased with my stay. I would suggest asking for a room away from the highway. Mine faces it, and if you are overly sensitive to noise, that may bother you.
I was also disappointed by the customer service, which I felt did not meet Marriott’s standard. As a gold elite member, a benefit I count on when booking travel at Marriott is the guaranteed 2 pm late checkout. I asked when I checked in, and was told that they could not arrange late checkout the night before, and I had to ask in the morning. When I called the front desk at 5 AM before leaving for a meeting from 7-12, I was told that they were “completely booked” and they couldn’t authorize late checkout. When I questioned how this could be the case, since the website still showed available rooms, I was told to call back after 7 AM to speak to the manager.
Since I was leaving for a meeting and would not be back until after the 11 AM regular checkout time, I was told that I had no other option but to check out right then, at 5 AM.
This was completely unacceptable to me, and the rudeness that I experienced in discussing this with the daytime desk clerk was disappointing.
I would not return and would not recommend this hotel.
I too asked for a late checkout as I am a Marriott Gold member, only to be told they couldn’t do it as they were soooooo busy the next day. Did a quick search only to find there are plenty of rooms available, which leads me to think they are understaffed. Told the front desk person about my issue and she could have cared less. This complacency and lack of service say everything.
Now I see in the previous reviews that Erica (the GM) said that previous reviews would be a learning experiences for future guests and they would improve. Clearly that is not the case as the exact thing happened to me. Giving a trite response about fixing things you never plan to improve does nothing. Plenty of other options in this area, you have been warned. Look elsewhere.
"Our room was loud in the late evenings/night as we overlooked another hotel that was....ummm......rowdy......"Read full review
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